Best Western Red Rock Inn

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User Reviews for Best Western Red Rock Inn, Gallup

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Feb 8, 2009 by jane from az
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

• Nothing.
• Rude Staff & they treat you awful.

“Worst customer service ever. Our family comes right over to visit and & we go to the pool & 2 east Indian women come running in yelling at us to get out, pool & hot tub out of order even though there was no sign. The door was open & then they have the nerve to tell us no visitors allowed & since we had visitors they are charging us extra. I asked to speak with the manager and even the manager/owner was rude. I never raised my voice to them & they continued to yell & make a scene. I have never been treated with such disrespect especially since I'm the customer. Would never go back and I will never recommend this hotel to anyone.”

Nov 10, 2008 by Brenda from Rio Rancho NM
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing positive about this stay.
• So many negatives - too little space.

“Don't do it - definitely not for the business traveler. Very poorly maintained - no interest in your business other than your money.”

Jul 31, 2007 by Jennifer G. from Idaho Falls, ID
Overall Rating: 8
Cleanliness:[4] • Staff:[7] • Location:[9]

• Bed was very comfortable.
• Pool and hot tub were not clean, very dirty and gross.

“This was overall a great hotel. The pool and hot tub were disgusting, but the room was very nice. The bed was incredibly comfortable, and the floors were very clean! We had a crawling baby, and his hands, feet and knees did not get dirty like all the other hotels we stayed at. Great hotel!”

Feb 7, 2007 by Michele from Buckeye, AZ
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[8]

• Easy freeway access.
• Noisy trains, odd pool hours, did not replenish bath supplies, rude owners.

“I would not recommend this hotel to others. It was comfortable, but the owners were very unfriendly. Our soap and shampoo was not replenished on the second day. The continental breakfast was 1) out of juices 2) the waffle batter was rotten on second day. The indoor, heated pool was only open from 7:00 p.m. To 11:00 p.m. This was not very conducive for the children's enjoyment. The trains were very noisy. The construction was deteriorating and repairs were not being done. We will not stay at this hotel in the future.”

Jul 19, 2006 by Wanda from Hixson, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• We enjoyed the large swimming pool and spa.
• The guest laundry was out of order and there was only one washer and one dryer.

“This was a very hospitable and clean hotel with a nice pool.”

Amenities at Best Western Red Rock Inn, Gallup

Bar/Lounge Coffee Maker in Room Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available

Laundry/Valet Services No Smoking Rooms/Facilities Parking Pool Restaurant Television with Cable

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