Westin La Paloma Resort and Spa

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User Reviews for Westin La Paloma Resort and Spa, Tucson

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Sep 10, 2008 by Randy from Tucson, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and amenities are great.
• No complaints.

“I would recommend this resort for travelers of types - has great food, pools, and close to excellent shopping. Would recommend highly.”

Sep 5, 2008 by Vince from Pueblo, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful.

“A beautiful well run resort.”

Jul 23, 2008 by Leann from Rosemead, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved t he service, the pool, the bed, my room, and quality.
• My husband was not too happy about the shower.

“This is a great place for vacationers that are single, dating, married or have kids. At the Westin La Paloma there is something for everyone no matter how young or old you are.”

Jul 22, 2008 by Kelly from Queen Creek, AZ
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• The pool areas are quite, extraordinary, there is adult area separate and the slide is great for kids.
• The rooms are very average for a "suite".

“The area is beautiful to those unfamiliar with the desert, the landscape is kept nicely. The pool area is very spacious and has a nice swim up bar. The rooms have older furniture and we found a roach crawling across the floor in the middle of the night. The front desk manager is very disquieting with his worries of being stiffed for room charges. all of the other staff was polite.”

Jun 4, 2008 by Amanda from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's a beautiful hotel, the rooms were comfortable and the staff were very friendly.
• I loved everything about the hotel.

“This is my second time a La Palomar and it was again a very enjoyable stay. The pools are always a treat! I can't wait for my next visit to La Palmoa.”

Apr 2, 2008 by Joey from Nogales, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[8]

• The pool. The hotel is not even close to 4 stars.
• The room looked outdated and the bed was horrible.

“Not even close to a Four star hotel. I would not recommend this hotel to anybody. This hotel reminded me of a 2 to 3 star hotel. Its in need of a real face lift.”

Feb 23, 2008 by Faysal from Marblehead, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautifully appointed.
• No indoor pool; it was cold to swim outdoor, even in Tucson.

“A beautiful and cozy resort with gorgeous facilities and mountain views.”

Feb 11, 2008 by Kay. from Sedona, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxury and comfort, beautiful grounds and surrounding area.
• I resent paying additional service fees to any hotel when I do not intend to use the extra services for which I am being charged!

“The hotel is beautifully situated in the foothills area of Tucson. Staff are very accommodating. I would like to have had more time to spend there.”

Jan 6, 2008 by Cynthia from Silver City, NM
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[4]

• The Jacuzzi was warm.
• The cocktail waitress ripped us off at the bar! Hair in bathtub!

“This resort is a no go! I stayed at the Holiday Inn Express the week before and had better service, nicer room, and they even provided 24 hour hot coffee for free! I will not stay at the Westin La Paloma ever again!”

Dec 30, 2007 by Ben from Lexington, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• A good resort in a good location.
• The golf course was prohibiting Ely expensive; not the location requested.

“An excellent resort.”

Dec 27, 2007 by Lisa from Chandler, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Beautiful surroundings, lots of quail, very comfortable beds.
• I did not appreciate the $15 "extra fee" that they tack on (non negotiable) for use of pool, gym, etc. Just put it in the price.

“This was a wonderful resort with a beautiful view of the mountains and a great room. There were a lot of quail running around on the grounds. The landscape was immaculate and well designed. The beds were very comfortable. There was a bit of a walk to the rooms which was fine for us, but may be a hindrance to those with limitations. They did have a shuttle to use. Enjoyed our stay very much, would love to go back.”

Nov 14, 2007 by Bob from Gilbert, AZ
Overall Rating: 8
Staff:[9] • Location:[8]

• The staff was very helpful and friendly.
• Rooms and amenities are outdated when compared with other resorts.

“The staff was friendly and accommodating. The grounds are clean and well maintained. Room service was very good. Our deluxe room was clean and had a great view. The room was adequate. The "heavenly" bed was very comfortable in our room. Overall, the rooms at Loews ventana canyon resort and little America in flagstaff Arizona are better equipped than the rooms at la paloma for less money. The Westin la paloma seems better suited to corporate and business travelers. I would have ranked our stay at la paloma at a 9 or 10, but the room amenities brought it down to a solid 7 or low 8.”

Nov 7, 2007 by Jose from Hermosillo, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gym, view, service.
• Nothing.

“Nice place to stay and relax, very good service, outstanding facilities.”

Oct 25, 2007 by Lynn D. from Escondido, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful setting.
• Some pools & spas "out of order." internet charged per computer, not per room (even if computers not using at the same time).

“We have stayed at this hotel on multiple occasions and would recommend it to others. It's a beautiful facility with wonderful views of Tucson and great amenities. Rooms are clean. Excellent restaurant & banquet facilities. Golf was really overpriced for the conditions. Course had been recently over seeded, which was not disclosed. Great reception throughout facility for wireless internet. However, they charge per computer, not per room. Two guests who each want to check email and log on at separate times for just a few minutes will have to pay the $12.95 fee twice for each 24 hour period. This gets expensive.”

Oct 4, 2007 by Lac from St. George, UT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was quiet, convenient and in a lovely area.
• The pools were long distances from many of the rooms. The pools were all in one spot.

“Would love to stay there again. Everything was enjoyable.”

Sep 11, 2007 by Theresa from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff, nice bed.
• Spoiled creamer, bad electrical outlet in bathroom.

“Nice.”

Sep 7, 2007 by A L. from Escondido, CA
Overall Rating: 7
Cleanliness:[3] • Staff:[4] • Location:[9]

• Beautiful hotel, great resort amenities, challenging golf course.
• Poor housekeeping services, staff less than outgoing.

“The hotel was nice, but very impersonal. We have stayed in many resorts and were disappointed in the employees' demeanor (except for one outstanding bellman, who really made our day!) We arrived at night and were unhappy to find that our room was not fully cleaned from the prior guests - it was disgusting. A cleaning crew took care of it, but it wasn't fun to wait around for housekeepers at 11 p.m. after a long day of travel (Dirty bathroom, not enough towels, and no robes). The following day the room was cleaned & stocked well, but the third day housekeeping again left us with a partially cleaned room. We gave up and didn't complain.”

Sep 6, 2007 by Annie from La Mirada, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[7]

• The only think I liked was the friendliness of the bellboy.
• The rooms were too plain. Things looked old.

“First we get there and are put in a room with double beds. He never gave us the mini-bar key so we asked for it to be brought, which they never did. So, I had to go up to the desk and get it. Everyday our room key didn't work, which we had to go to the front also for. Everything in the room was broken, the bathroom door wouldn't close, and the flush wouldn't work too well. Also, closet door knob was broken. Shouldn't they fix all that before they put people in there? The only comfortable thing was the Bed after we had to change rooms, which took another 30 minutes. At the end when we were checking out we saw that we were charged a daily service fee of $15. Isn't the front desk supposed to tell you of that before you check in? This definitely did not feel like a 4 star hotel. This is because the staff was retarded. They should hire more professional people.”

Sep 5, 2007 by David from Ramona, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[10]

• Excellent views.
• Slow response to internet problem.

“The hotel overall was good, we had trouble accessing the wireless internet from day one. I placed several calls to the help desk and front desk to receive promises that they would re-start the access point. This did not happen until well into the second day of our stay as the access point is located in a hotel room and someone dropped the ball on the first day. I was unable to retrieve my email (being a CTO of a company I needed to keep in touch) so on the second day I had to call the front desk again and it took them until late in the afternoon to fix the problem. They took the internet charge off my bill as compensation, but this is a small gesture.”

Aug 12, 2007 by Corwin from Scottsdale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Beautiful setting.
• I was charged and additional $15 a night for amenities I did not use. This charge is added on at this hotel and the services are questionable.

“This was a beautiful setting in the foothills of the Catalina Mountains. Do be prepared to walk a fair distance to any of the amenities provided by the resort. It appears the discounted rates puts you the furthest distance from the main lobby.”

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Amenities at Westin La Paloma Resort and Spa, Tucson

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services