Embassy Suites Hotel Flagstaff

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User Reviews for Embassy Suites Hotel Flagstaff, Flagstaff

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May 13, 2009 by Ryan from Henderson,NV
Overall Rating: 9

• Free happy hour.
• The liquor at free happy hour wasn't top notch.

“Nice. Free cook to order breakfast. Nice 2 hour free happy hour. Just the Damned train was loud and all day and night. Overall pretty swell and clean.”

Apr 13, 2009 by Sid from San Diego,CA
Overall Rating: 8

• Another quests bill was on my TV and my charges were on his account not mine.

“Good value. I enjoyed the suite. The location was ideal for my purposes.”

Mar 23, 2009 by Tony from Kingwood,TX
Overall Rating: 10

• Excellent location and wonderful staff.
• Dark rooms, and were not very up-to-date.

“Greeted warmly by staff who insisted on making us feel welcome and comfortable. Amenities were very clean, beds and linens were excellent, and the overall experience was terrific. Breakfast was also very good.”

Aug 28, 2008 by Nina from Rio Rancho, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Excellent complimentary breakfast.
• Room air conditioning broken.

“Great value and reasonable price. The complimentary cooked-to-order breakfast was fantastic.”

Jul 26, 2008 by Annette from Hallsborough, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Terrific room, great breakfast.
• Noisy at night, as pool is open till midnight.

“Loved the two room suite, with an additional TV for my son. Great breakfast in am - hot omelet's, etc.”

Jun 16, 2008 by Richard from Lakeland, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wonderful room and outstanding breakfast included in price.
• Tried to put me in a smoking room.

“This hotel was just outstanding, and the cooked to order breakfast was excellent. I look forward to the day when there is no longer any smoking rooms to worry about.”

May 25, 2008 by Travis from Reading, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Omelets bar, yum.
• It's 2008, why is the internet not free?

“Spacious, just off I-40, great stop on your way to the Grand Canyon.”

Apr 23, 2008 by Sunnee from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The suites were excellent with several folks.
• They were remodeling the hallway and it looked terrible.

“Overall it was a terrific stay before heading for the grand canyon. Front desk staff were excellent and very friendly.”

Apr 13, 2008 by Pat from Los Gatos, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• The complimentary breakfast was good.
• The condition of hallways/some public areas.

“We were unhappy the hotel was in the midst of a major remodel. There was no mention of this at time of booking. The halls and some public areas were completely stripped of wall paper and paint and were being retackled. There was a three inch gap underneath the door making the room very noisy. The water was turned off from midnight until 5.”

Apr 7, 2008 by S from Wheaton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Hot tub stayed open till midnight.
• Chambermaids' carts clustered and blocked access.

“Currently renovating, but with minimal intrusion on us as guests.”

Apr 4, 2008 by Chris from Winnipeg, MB CA
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[5]

• Convenient, easy to find, good location.
• TV was so old and outdated, there was no color - movies wouldn't work on TV.

“Sub-standard in that the TV was so old and outdated, there was no color left in it. As well, the ordered movies wouldn't even play on it and we ended up having to change rooms after just getting settled in after a long day of traveling.”

Apr 1, 2008 by Raine from Lakeside, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the rooms. A way to have a separate space.
• It was under renovation.

“This was a great hotel with a wonderful breakfast. It was so nice to have the kids in a separate room with their own TV.”

Mar 24, 2008 by Mary R. from Arroyo Grande, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[3]

• Buffet in am was good.
• Rooms very dingy.

“Would not stay in this hotel again. Very disappointed as I usually like the Embassy Suites.”

Feb 29, 2008 by Matthew from Chandler, AZ
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff was fantastic, manager reception and breakfast great.
• Rooms could be more attractive.

“Our experience at this hotel was great. The staff was one of the best I have experienced. The manager reception and cooked to order breakfast, both complimentary, were classy and were 1st rate. At no point did we feel as if any corners were cut which was refreshing. The room was nice but furniture outdated and worn. Hallways and common areas were clean and smelled good. Beds were comfortable. It did get a little busy for the breakfasts for the early risers but we slept in and had no problem. Hours for services were great, not start at 7am and end at 8am. I believe the hours were 7:30 AM to 10:30 am. Anytime I stay in Flagstaff I will stay there. Definitely worth the extra money.”

Feb 27, 2008 by Sue from Laporte, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[9] • Location:[6]

• The front desk and housekeeping staff were very helpful.
• Once past the lobby, the place was dingy and dated.

“Once you move past the lobby and reception area, the place quickly becomes quite dingy and dated. The rooms are tiny. Our cable went out and it was tended to immediately but when they pulled the cabinet out. There were old, nasty clothes behind it and they just left them. The curtains were filthy and when we pulled down the covers the first night there were hairs on the sheets! The breakfast was not very good either. There just wasn't enough staff to manage the demands of the place. We will not be returning.”

Sep 5, 2007 by Carol from Bullhead City, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Check in was fast and easy, breakfast was wonderful, drinks in the evening were relaxing, and my room was spacious and comfortable.
• I have no dislikes.

“Embassy suites were easy access from freeway. Checking was fast and courteous. Room was clean and comfortable, and spacious. Breakfast in morning was delicious, evening cocktails were relaxing. I would recommend Embassy Suites, Flagstaff to all my friends and family.”

Sep 5, 2007 by Sue from Phoenix, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• Plenty of room in the room, quiet location.
• Elevator not working, no non-smoking rooms available.

“The staff was excellent; the complementary breakfast was one of the best I've ever had. The breakfast seating area was spacious; no one ever had to wait for a table, which has happened to me at other hotels. The room, however, was not quite what I expected with outdated, uncomfortable furniture. We had to take a smoking room, and heard someone else ask for a non-smoking room only to be told there were none available. The constant smell of smoke negatively influenced my viewpoint of the room.”

Aug 17, 2007 by Niki from Salinas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were clean and spacious.
• The construction and access to pool

“This hotel was very nice and accommodating.”

Jul 1, 2007 by Craig from Wixom, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing breakfast.
• Pool was a little cold.

“My wife and I stayed here in the middle of our motorcycle tour of Arizona, and we were very pleased when we pulled up to the building. Although we arrived early, and the room was not ready yet, the staff accommodated our request to use the pool and have them store some luggage behind the desk. The pool area was nice. There was plenty of seating for sun bathing, which is what most people did because the pool was a little cool that day. The next morning we expected to find doughnuts and coffee. Instead, we found made to order omelets and brand name coffee. This made our morning. Great hotel.”

Jun 25, 2007 by Yolanda from Springfield, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[8]

• Great breakfast and size of room was nice.
• Hotel air conditioning not working well.

“They overbooked non smoking and we got put into a smoking room, being non smokers it was very uncomfortable for us. My 4 year old has severe allergies and we had to make a trip to the pharmacy while on vacation to relive his symptoms which were triggered by the smell in the smoking room. It also took several days for him to recover. They did take $50 off for our inconvenience but I had to spend that at the pharmacy on drugs. The hot breakfast was nice, however it could have been set up much better. There was not enough seating and people were fighting over chairs. The location of food and condiments was confusing and hard to navigate. You got some of your food in one area and the rest across the room after having to walk through a crowded seating area.”

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Amenities at Embassy Suites Hotel Flagstaff, Flagstaff

Express Checkout Free Newspaper Laundry/Valet Services Meeting/Banquet Facilities

Pool Safe Deposit Box VIP Rooms/Services

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