Amerisuites of Flagstaff

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User Reviews for Amerisuites of Flagstaff, Flagstaff

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Jan 13, 2010 by Tony from Mesa,AZ
Overall Rating: 9

• Clean and
  complimentary breakfast was good.
• Not enough shampoo and
  no lotion.

“Our stay was pleasant and relaxing. I would recommend this place to anyone.”

Dec 28, 2009 by Kristi from Lamesa,TX
Overall Rating: 10

• Very clean and in a beautiful location. The rooms and beds were very comfortable.

“Very clean and comfortable. The retro decor was fresh and unexpected. The location of the hotel was wonderful and the complimentary breakfast was great! I slept extremely well the night my family and I stayed there. Also, the surrounding scenery is beautiful.”

Oct 11, 2009 by Ken from Kearney,Canada
Overall Rating: 9

• Great price and everything includes Internet and continental breakfast.
• King Suite only has a shower, no tub.

“Great staff, clean rooms, easy to get to off I-40. Internet is included. Breakfast is outstanding. No bathtub, just a large shower so if this is a negative, it is a small one.”

Sep 4, 2009 by Joette from Phoenix,AZ
Overall Rating: 10

• Felt relief being clean,no smells and relaxing since.
• Shower turn on water you have to step in turn on while being sprayed on you,should be able set temp of water without being sprayed on.

“Nice Relaxing place to stay after a long hot weak in Phoenix working.”

Jan 3, 2009 by Amy from Mesa,AZ
Overall Rating: 3

• First room they put us in was unacceptable. 2nd was ok, but maid did not make our bed! Unacceptable.

“This hotel has gone downhill since I stayed there exactly a year ago. It previously was an Amerisuites hotel, now obviously under different management. Rooms not in good condition, they ran out of many breakfast items early, and the only maid service we had for 2 nights was taking out trash, new towels. Beds were not made. I complained when checking out, and the Manager simply said they were short staffed. I was very disappointed.”

May 20, 2008 by Lance from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The room was a suite.
• The indoor pool area.

“Nice location, comfortable, cozy. The pool area was a disappointment.”

May 13, 2008 by John from Glendale, AZ
Overall Rating: 2
Cleanliness:[6] • Staff:[7] • Location:[8]

• The breakfast was good. Lots of food, fresh eggs, fruits, waffles.
• The room was really bad.

“The breakfast in the hotel is the only good thing. The hotel doesn't have a pool, but an oversized tub, they call pool. Room was disgusting, shaggy carpet of undetermined color with stains thrown in for a nice contrast. Lots of mold in the bathroom. Room smelled like a cigar lounge. Staff was nice though.”

May 7, 2008 by Wesley from Springville, UT
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Amenities were nice. Room was big with a decent kitchenette.
• Bathroom was extremely small. Sheets seemed dirty. Found hair!

“A few minor updates and I'd bump this up to a 3 star. Bedding and cleanliness were a little lacking.”

May 5, 2008 by Veronica from Avondale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The rooms were clean and had plenty of space.
• The pool area was stuffy and very dirty and needs to be remodeled the pool area needs a lot of help.

“I like Amerisuites. Its nice and friendly environment but the pool area is in need for a make over.”

May 5, 2008 by Laura from Whiteriver, AZ
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[9]

• The hot breakfast.
• The room was very old, wall paper falling off the wall. I kept hitting my shin on the bed frame. There was not hot water.

“Very disappointed in this hotel, very old, linens were stained, wall paper falling off the wall, furniture scratched up and looked like something at a yard sale. The big thing was there was no hot water in the morning, I was unable to shower.”

Apr 29, 2008 by George from Denver, CO
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[2]

• Nothing!
• Bed, room, pool availability, location, bath.

“Absolutely the worst hotel experience of my life. I slept on better beds at summer camp!”

Apr 28, 2008 by Donald &. from Peoria, AZ
Overall Rating: 2
Cleanliness:[2] • Staff:[8] • Location:[5]

• Mimi, the desk clerk was extremely helpful & professional.
• Drains in sink & tub plugged, Waffles came out in shreds, Poor overall appearance of the place.

“Would not recommend this place for the price we paid. It needs more maintenance and the light bulbs should be upgraded. The kitchen had no utensils, 3 cups & 4 glasses only.”

Apr 16, 2008 by Donna from Port Richey, FL
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[7]

• Great breakfast included.
• Mattresses were disgusting, stained and uncomfortable.

“The smell of chlorine when you walk in isn't really appealing. Mattresses were uncomfortable with barely a mattress pad and sheet. Had disgusting stains showing on the sides. Breakfast buffet was great, convenient and plentiful.”

Apr 1, 2008 by Kevin from Redlands, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• Location and friendly staff.
• Unclean, unattended to, disrepair, hanging on by a thread, filthy, moldy, rusty, unsafe.

“Seeing that AmeriSuites was affiliated with Hyatt, we had expectations for a semi-decent hotel. Having the kitchenette was attractive, but once we were in our room, we couldn't wait to leave. First off, we noticed a number of random colored stains all over the worn un-vacuumed carpet. After that, we started noticing all sorts of cleanliness issues: the A/C had multiple animal crackers in the vents; the TV remote had gunk all over it (didn't want to even touch it); there was a decent amount of mold throughout the bath/shower; the bathroom door appeared to be repaired with off-colored silly putty; there were numerous dead bugs in drawers; the tub was extremely slow to drain; there were some foul looking stains on the bedroom walls; the indoor pool and spa were cloudy and heavily chlorinated; attached to the main lobby, the pool access door wouldn't self-close all the way (child hazard); another personnel door by the spa was rusting and falling apart. We hoped that we just had a really bad room, so we requested another room. The friendly staff was quick to get us another room, but even they looked doubtful that the new one would be much better. Fortunately, the new room wasn't as disgusting as the first. Positives: the workers were friendly and the breakfast edible.”

Mar 19, 2008 by Arvin from El Mirage, AZ
Overall Rating: 4
Cleanliness:[1] • Staff:[10] • Location:[10]

• The staff.
• The cleanliness, beds.

“The first room we were put in was not clean at all the hotel needs to have a face lift, the staff were great they moved us to another room and tried to take care of us, but the hotel itself needs a face lift.”

Mar 16, 2008 by Laura from Salt Lake City, UT
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[10]

• Location, I had to ask staff to have the room cleaned properly.
• Lack of attentiveness of presentation of the facility, some staff apathetic.

“Extremely over priced and over rated for the condition of the facility. The bed was rock hard and uncomfortable. Linens had to be changed BEFORE I slept in the bed. Glasses and glass tray were visibly dirty; I put them in the hallway, and never got cleaned ones in return during my 5 day stay. DO NOT EVER use hotel phone for long distance. They charged $90.00 (NINETY dollars) for 20 minuets of phone usage. I was shocked and disgusted. The desk clerk at check out was extremely kind and helpful to me, and very apologetic for the overall stay and conditions of the hotel. I would NEVER recommend anyone using this hotel unless as a last resort.”

Mar 13, 2008 by Maria L. from El Cajon, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the breakfast.
• The beds are very hard like a rock with no pad, very uncomfortable.

“I like the hotel but the bed was really hard and my back was hurting all night, I think Motel 6 has better beds than this hotel.”

Feb 1, 2008 by Diane from Tulsa, OK
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[10]

• Exceptionally friendly and helpful staff!
• Rooms desperately need updating!

“Pleasant staff; good location; can't believe that a major chain is affiliated with this hotel, because the rooms and hallways are SHABBY! Peeling wallpaper, threadbare linens, faded bedspreads, etc.”

Jan 18, 2008 by Patty from Show Low, AZ
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was clean; the size of the suite was ok.
• The beds were older and in need of replacement. Hotel scheduled for remodel. It needs it.

“But, the staff was friendly and helpful, my room was clean. It is an older hotel and does need remodeling (beds replaced!), but I slept well and it was clean.”

Jan 17, 2008 by Kim from Mesa, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was extremely helpful with locations of places, and they had coffee and hot chocolate 24 hours.
• The lights in the parking lot did not work, very dark!

“This hotel met all of my expectations; it is a great hotel for children of all ages. Having the extra sofa bed was great! I would stay there again and recommend the hotel!”

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Amenities at Amerisuites of Flagstaff, Flagstaff

24 Hour Front Desk AM/FM Alarm Clock Business Center Coffee Maker in Room Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Pool Safe Deposit Box Television with Cable

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