Best Western Cottontree Inn Provo

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User Reviews for Best Western Cottontree Inn Provo, Provo

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Oct 22, 2009 by Karl from St George,UT
Overall Rating: 10

• I liked the area, the homey feeling, and maid attention.
• The lumpy top comforter was very unattractive!

“We were pleased with our stay. The maids were very polite, asking when it would be convenient to clean the room, etc. Fresh towels, soap, etc. were nice each day.”

Oct 10, 2009 by Rich from Laramie,WY
Overall Rating: 9

• Nice Clean hotel with a friendly staff.

“I especially enjoyed the quality mattresses and pillows. Nice hotel that I would stay in again. Good location with several restaurants and stores very near by.”

Aug 11, 2009 by Clark from Salt Lake City,UT
Overall Rating: 7

• The access to the strollling path in the back and ammenities offered
• the pool was way too hot and the breakfast buffet was questionable

“The staff were wonderful and attentive. The room was average and lots of pillows on the bed. It was clean. The indoor pool was almost the same temperature as the hot tub and was not enjoyable. The breakfast buffet was not ready by six oclock and I had to leave. Tried to get some hot chocolate and it didn't work...it was all water! Overall it could be a great place to be if they correct these little problems.”

Jun 20, 2009 by Myron from Queen Creek,AZ
Overall Rating: 10

• Clean and great ambiance.

“Very clean, beautiful setting near river and trees.”

Jun 7, 2009 by Troy from Broussard,LA
Overall Rating: 1

• The whole place stinks, very dirty, very dated, no elevator.

“This place smells dirty, looks dirty. The bathroom was so cheaply remodeled with tile that they did not even bother wipining the grout off the tile when setting it. Their was no elevator for heavy bags. I travel for a living and this is the worst hotel I spent the night at in many years.”

Apr 16, 2009 by from Enoch,UT
Overall Rating: 10

• I loved the location and appearance of the hotel.
• Didn't see an elevator.

“Fantastic get away in the city! Hotel staff was very friendly and willing to make accommodations for you!”

Feb 12, 2009 by Gisela from Albuquerque,NM
Overall Rating: 9

• The breakfast and hot tub
• The shower had warm not hot water.

“I liked the location, the room, the lobby, the swimming and hot tub. I believe they ran out of hot water because my shower was cool.”

Nov 11, 2008 by Patrice from Provo,UT
Overall Rating: 9

• Birthday sleepover for 12 year old and 9 friends. Very accommodating hotel staff.

“Very good. I let them know we were having a birthday sleepover with 10 girls. I asked them to put us somewhere away from others. They put us next to the pool and away from other guests. Staff was very friendly and brought things quickly when requested. Room was clean. We were very happy.”

Sep 17, 2008 by David
Overall Rating: 4

• There was no hot water-only lukewarm. I complained and received no apology and the problem was never fixed.
  

“Mediocre at best. No hot water and the carpet were stained. Staff was not apologetic or accommodating regarding the lack of hot water. Good location.
”

Sep 16, 2008 by Del
Overall Rating: 8

• Location.
• The spa didn't work and they made little effort to get it fixed.

“Great location and very clean. Breakfast was great.”

Sep 14, 2008 by Mitchell from North Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good staff, nice breakfast, clean all over areas.
• Shorted us on towels, coffee.

“Generally speaking we enjoyed our stay at Best Western. Front desk was very helpful in delivering our coffee and towels that were left out. Guys and gals at front desk really went out of there way to be friendly.”

Sep 8, 2008 by Christine from Galesburg, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Clean and comfortable and excellent for the price.
• It was set back out of the way which made it hard to find.

“The room was very clean, the beds comfortable. The shower was roomy with nice water flow. Sounds funny but the toilet was not standard size and was small. No elevator and we had several bags. Complimentary breakfast was wonderful. We need more towels and room service brought the up right away. I would stay there again.”

Sep 6, 2008 by John from Longview, WA
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[7]

• We only had to stay one night.
• An overall annoying experience.

“Noisy maids in hallway, very basic room, no elevator, poor parking. Old fashioned noisy air conditioner kept us awake all night. Windows would not open. If you want a good nights sleep avoid this one.”

Sep 6, 2008 by Todd from Washington, UT
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[3]

• It was clean.
• The bed was not comfortable.

“It was a fine hotel, but does not compare to the Downtown Provo Marriott. The beds were not as comfortable and the quality of furnishings not as good. Just not as high star quality as the Marriott.”

Sep 4, 2008 by Ann from Idaho Falls, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, updated and very comfortable. Lots of great amenities.
• Nothing, it was great.

“This hotel was very nice. Updated bathroom that was clean and comfortable. Very nice hotel for the rating that it had. Good enjoyable breakfast and two options for swimming, indoors or out. It was great and my children had a fantastic time.”

Sep 3, 2008 by Amanda from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The employees were excellent.
• The carpets could use a extra good cleaning.

“I would use this hotel again. The breakfast was very nice and the location to the mall, dining, theaters, and BYU (Brigham Young University) was great.”

Sep 3, 2008 by christie
Overall Rating: 10

• Loved the room and the beds were comfortable.

“The staff was very nice and helpful. I left my pillow in the room and didn't call until 2 days. Later they found it. They offered to send it but I had my daughter pick it up. The breakfast they offered was wonderful with lots of choices. Loved my room and the beds.”

Sep 2, 2008 by Jan from Henderson, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Fridge in room/relatively large room.
• Old facility, no elevator, somewhat unhelpful staff.

“I was surprised, upon check-in, how disinterested the desk attendant seemed in making sure I knew where I was going and that I had what I needed. He had no map of the hotel to give me so that I could find my way (only one under glass at the desk to show me). There was no elevator here, so I had to carry luggage for a family of five up stairs to the second floor. Also, the parking was very sparse. I had to unload everything and carry it up parked illegally, then move my van about a 75 yard walk from my room to park it.”

Aug 30, 2008 by Dennis from Richmond, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Guest rooms are large, and grounds are attractive.
• The free breakfast area is small and selection mediocre.

“This is a well-located hotel for Provo, near to the mall and a short drive to BYU. The rooms are large, and the grounds are attractive. There is a stream running behind the hotel with a walking/running path. It is a bit worn at the edges, and the breakfast area is small with few choices. But, overall, a pretty good value.”

Aug 29, 2008 by Mark from Smithfield, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient location.
• Bed was very uncomfortable.

“Friendly staff and conveniently located for our purpose in the area.”

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Amenities at Best Western Cottontree Inn Provo, Provo

24 Hour Front Desk AM/FM Alarm Clock Business Center Coffee Maker in Room Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Safe Deposit Box Skiing Television with Cable

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