L'Auberge De Sedona

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User Reviews for L'Auberge De Sedona, Sedona

Average User Rating: 5.5 Cleanliness:[6.0] • Staff:[6.0] • Location:[10.0] Based on 2 user ratings

May 31, 2008 by David from Surpise, AZ
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[10]

• Great spa packages.
• Poor customer service, lodge rooms are small and not close to a 4 star rating.

“We requested a room in the lodge expecting something worthy of hotel's 4-4.5 star rating. Me and my wife were celebrating our anniversary and we were very disappointed with the quality of the room. The room we received was the first room right next to the main lobby/check-in area. This means all of the events the hotel holds in the morning and the evening we will be in the middle it whether we wished to participate or not. Also the room was tiny and the bathroom was even smaller. This did not seem like the getaway that we imagined as the room looked like it belonged to the day's inn. The TV was sub-par compared to most hotels of the same rating and there was a noticeable smell in the room. The sheets were not soft, the bed was not comfortable or inviting and the decor of the room was old and dingy. The carpet and the chairs also had stains on them. Also the patio had a view of a large wall and vines. Apparently the perk of your hotel being right on the creek is not available to Lodge guests. Your hotel also does not have any amenities like a pool or a workout room and I was told they directed guests to a sister hotel, which is even worse than the lodge, if they wanted to enjoy those benefits. The high star rating is apparently because of the cottages. They looked very nice and luxurious, but at 3 times the rate! It made worse since the staff did not seem to know what they were doing and I had to make several calls over 2 days span (thanks for ruining the vacation) to resolve this. I was also never offered any alternative and was told they were almost fully booked (on a Wednesday?) and basically said "like it or leave it" in so many words. We would recommend the massage to others but we will never recommend your hotel due to the poor customer service, awful rooms, and your unforgiving polices. If you wish to enjoy your stay I would stay at the neighboring Amara Creekside resort or the Sedona Rouge Hotel. You will also avoid the snotty staff and enjoy your Sedona getaway.”

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