Holiday Inn Hotel & Suites Phoenix-Mesa/Chandler

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User Reviews for Holiday Inn Hotel & Suites Phoenix-Mesa/Chandler, Mesa

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Jul 28, 2009 by Alyssa from Albuquerque,NM
Overall Rating: 6

• The hotel was very easy to get to and from.
• The giant cockroaches that were in the shower.

“Overall the hotel was good. The staff was friendly, the bugs were not good and the manager was helpful in trying to make us comfortable.”

Jun 4, 2009 by Kira from Las Vegas,NV
Overall Rating: 9

• Pool was large, and heated. Right off the freeway which was very convenient!
• The front desk staff wasn't always friendly, maid service didn't come till late in afternoon.

“We loved the pool, the room was beautiful (even if it smelled funny), and it was in a very convenient location. Hard to believe that it is has been remodeled though, it still looked old and a little dingy to me, and the air conditioner in the room was horrible! It was a wall unit that was either on or off, not central air where you can set a temperature and click to auto, so if we weren't freezing we were sweating. Then I forgot conditioner, and guess what? They are the first hotel I have ever stayed at that said they don't offer complimentary conditioner if you forgot it! The maid service didn't come till late in the afternoon, around 3 or 4, I guess because we weren't leaving that day? We had to go down to the lobby to wait for half an hour while they cleaned our room. The front desk staff wasn't always friendly either, which doesn't sit well with me. I would also suggest calling ahead to see if they are having any kind of conventions, we happened to stay while there was a huge religious convention that over run the hotel, and I'm all for people having religion, but not when they take up all the lobby area, and are doing crazy things to each other that my toddler looks at and gets scared!”

Jun 3, 2009 by Carlos from Chula Vista,CA
Overall Rating: 10

• Staff was extremely pleasant.
• All good.

“Hotel is older but amenities are great.”

May 12, 2009 by Terie from Marana,AZ
Overall Rating: 10

• Clean.
• Nothing.

“ Easy and fast check in, clean and spacious rooms. I would stay there again. ”

Mar 27, 2009 by Sandra from Snowflake,AZ
Overall Rating: 9

• Newly remodeled and good location.

“Great pool, good service, friendly staff and newly remodeled.”

Mar 10, 2009 by Mark from Irvine,CA
Overall Rating: 7

• Hotel was
  very close to highways and lots of food.
• The spa chemicals where messed up so it was closed.

“Great hotel location.”

Feb 11, 2009 by Laura from Hesperia,CA
Overall Rating: 9

• I liked everything about this hotel. Bedding, room appearance, pool ambiance & customer service were all stellar!
• Although I have nothing negative to stay, I thought complimentary breakfast was included at all Holiday Inn. Express locations only!

“We are going back to Arizona in June and are hoping to
be at his hotel again!”

Jan 22, 2009 by Robin from Poulsbo,WA
Overall Rating: 9

• Very nice pool area.
• Beds are very soft.

“Good location, close to freeway with a fantastic pool area.”

Jan 22, 2009 by Jerald from Snowflake,AZ
Overall Rating: 5

• It was clean, and the pool was nice.

“Do not eat in the restaurant, as the food is extremely poor quality. The rooms are clean and sufficient for a nights stay in a pinch.”

Jan 20, 2009 by Jim from Miami,FL
Overall Rating: 9

• Close to the areas we were interested in.
• Housekeeping kept forgetting to clean the coffeepot.

“They put us in the suite building, our room there was about the same size as a regular hotel room but with walls separating the bedroom from the sitting room. TV's in each area, a little strange. We had a small fridge and a big, buzzing microwave straight from the Carter era. Everything was
pretty clean. Overall it was a good stay and I'll try to stay there again.”

Dec 24, 2008 by Sonja from Glendora,CA
Overall Rating: 9

• Extra comfortable bed, soft sheets, mostly modern.
• Towels were rough, keyboards for computers were dirty.

“Conveniently located off the freeway. The sleeping accomodations were wonderful. The bed was ultra comfortable, more so than my new $5000 bed at home. The sheets were soft and the pillows were very comfortable. The room was mostly updated. The staff was helpful and friendly.”

Dec 20, 2008 by Cynthia from Sierra Vista,AZ
Overall Rating: 9

• Clean, friendly staff, convenient location, offered a late check out, accommodating.
• A balconey door where the balcony was shared with other guest & over looking freeway, noises.

“Convenient location, nice clean rooms with nice linens. Staff was friendly & accommodating & allowed me a late check out which was great since I checked in pretty late. Would stay here again.”

Nov 17, 2008 by Sage from Cedar City,UT
Overall Rating: 10

• Loved the hotel and location. Very good quality.
• Nothing. Very nice hotel.

“We really enjoyed our stay. No problems at all, other than a small amount of remodeling but fantastic, otherwise.”

Oct 28, 2008 by frank
Overall Rating: 8

• Clean, comfortable rooms in a convenient setting.
• The shower, although newly renovated, was less than adequate.

“Clean and comfortable rooms. Excellent pool. Convenient to attractions, including dining.
”

Oct 13, 2008 by Anita
Overall Rating: 9

• The bedding.
• The shower and the air cooler.

“We stay at this hotel when we visit our families in Mesa. It is convenient to Costco for our gasoline and to the Quackers Restaurant where we like to have breakfast (walking distance).
”

Sep 15, 2008 by John
Overall Rating: 8

• They removed the smell of mold in a remodel.
• No AC in the elevator.

“I used to detest going here. But, they remodeled, the terrible smells went away, and they attracted a better staff.”

Sep 2, 2008 by June
Overall Rating: 4

• Business travel being put next to families with children.

“I checked in late and was tired and had to get up for a meeting the next morning. I was put next to three bus loads of families that checked in just ahead of me. The kids ran the halls, yelling. Definitely no consideration for business traveler. Won't stay at this Holiday Inn again. There needs to be a policy of families on one floor, business people on a separate floor so you don't have to put up with kids and teenagers laughing, joking, yelling, and running up and down the halls.”

Sep 2, 2008 by DEBI
Overall Rating: 6

• Only double beds, no queens.

“I do not really like this motel and I don't like that they only have double beds.”

Aug 29, 2008 by Carl from Channahon, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[8]

• Convenient.
• Stinky.

“I would not stay here again. The only saving grace was we had a mini-suite.”

Aug 28, 2008 by Vic from Avalon, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• There was a coin-operated laundry room available; cookies and apples on the counter; water available in the lobby; free WiFi in room.
• The heat in Arizona would make it nice to have covered parking.

“We were quite pleased with this hotel. The microwave oven, refrigerator and coffee maker were all appreciated and used by us. The room was cool, clean and comfortable. The water dispenser in the lobby was terrific, enabling us to fill our water bottle before leaving. The staff was helpful and friendly. I would stay here again. We stayed at two different hotels in the Phoenix area, this one was the better of the two.”

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Amenities at Holiday Inn Hotel & Suites Phoenix-Mesa/Chandler, Mesa

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Down and Out Room Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Kitchenette Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Pets Allowed Pool Porters Public Address System Radio Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Vending Machines Video Checkout Wake-up Service

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