Hilton Scottsdale Resort and Villas

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User Reviews for Hilton Scottsdale Resort and Villas, Scottsdale

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Oct 29, 2009 by Kathleen from Phoenix,AZ
Overall Rating: 2

• Lobby was nice.
• I was promised a king bed with pool view and ended up with 2 queens.

“The front desk staff do not know the rules for Priceline customers. I was trying to surprise my new husband with a romantic getaway and called ahead to make sure that if we didn't already have a king bed, that I would pay to upgrade, if possible. The man said we had a king. When Dave went in to check in, he had to pay $35 to upgrade! (He is a tall guy and needs a big bed!) I don't mind paying to upgrade but I wanted to know ahead of time!”

Oct 28, 2009 by Michael from Lakeview,NY
Overall Rating: 6

• Very pretty hotel.
• They made us sleep in separate beds. We are a married couple.

“Attractive hotel, but they charged us an up charge just to have a queen bed. The room we were given had 2 full size beds, this was supposed to be a romantic evening.”

Oct 21, 2009 by David from Chico,CA
Overall Rating: 10

• Well-appointed. Beautiful facility in a great location.
• There was a large reception one evening that closed the pool area.

“Very nice facility. The only negative was not having access to the main hotel pool due to a large reception that was scheduled. Alternative pool access arrangements were made for the adjacent Villas property but this was not convenient. We actually paid an additional $30.00 per night for a room upgrade to take advantage of the pool but did not have access.”

Oct 17, 2009 by Katie from Kent,WA
Overall Rating: 9

• It was a lovely hotel, nice room, location, pool, etc.
• Felt a bit taken by having to upgrade to get a king size bed.

“The Scottsdale Hilton is in a very convenient location on Scottsdale Road, which is central to everything. The hotel is large, beautifully appointed, and the room we had was too. The room was nicely decorated and included some nice touches. We enjoyed our stay of 2 nights there.”

Oct 15, 2009 by Paul from Albuquerque,NM
Overall Rating: 9

• Excellent location, peaceful and quiet, and perfect for us.

“Staff was professional and pleasant. The home-made cookies and fruit punch in the lobby and at poolside were an unexpected surprise. In short, this stay far exceeded our expectations.”

Oct 9, 2009 by Burt from Yuma,AZ
Overall Rating: 10

• The staff is the best!
• $12 charge for exercise room, $9.95 for internet.

“The staff paid attention to detail from fresh chilled fruit in the room to ice in the ice bucket.”

Oct 8, 2009 by Victor from Covina,CA
Overall Rating: 8

• The total look of the resort.
• The size of the beds we got.

“The hotel was good. I didn't enjoy the small beds we got. But overall it was a very good experience.”

Oct 1, 2009 by Cindy from Phoenix,AZ
Overall Rating: 8

• They tried to up sale us when we arrived.

“I called the hotel to confirm our reservations and request a king bed. They confirmed everything but when we arrived they tried to upscale us for an additional 20.00 to 30.00 more per night for a king size bed. When we did not upgrade they placed us in a handicap room.”

Sep 25, 2009 by Chip from Phoenix,AZ
Overall Rating: 7

• Charged $20 to change from 2 queen to 1 king.

“The hotel elevator was dirty with trash every time I used it. Valet used the prime parking spots. Parking for non-valet is very limited.”

Jul 18, 2009 by Richard from Adkins,TX
Overall Rating: 10

• Professional, courteous staff.
• Nothing.

“Great place to stay and relax.”

May 15, 2009 by RC from Tucson,AZ
Overall Rating: 7

• The pool was great.
• No free internet and local calls!

“Great hotel and great staff. Double beds were very small and no free internet.”

Apr 27, 2009 by Dan from West Fargo,ND
Overall Rating: 10

• Lobby and pool areas were very attractive. Staff was very friendly and helpful.
• Hedge trimming began at 6:00 am nearby our room, making it hard to finish a good night's sleep.

“A classy facility with excellent service. From the Front desk staff meeting us with bottles of chilled water (when we walked in from the unseasonably warm day) to the hotel manager interviewing us after check-out, we felt pampered. Greatly enjoyed the pool area both at night while relaxing and the next morning over coffee. We just had a light lunch out by the pool but understand that the restaurant is outstanding according to several friends who frequently travel to the Scottsdale area. Would stay here again in a heart-beat!”

Apr 23, 2009 by Sophia from Oceanside,CA
Overall Rating: 10

• Very clean, good coffee, easy access to everything, good service.

“Very pleasant lobby, easy parking access and availability, and friendly staff.”

Apr 6, 2009 by Jeff from Chicago,IL
Overall Rating: 5

• Nice pool.
• Stains on carpet.

“I was quite disappointed with this hotel. The carpet had bad stains (from the previous guest, I would presume). When we checked in, the carpet was still wet from housekeeping apparently trying to remove them. We could hear the people in the room above get into and out of bed. There was an adjoining room with a door between the rooms. It was exceptionally loud, especially the morning the gentleman next door had upper respiratory issues. Very nice pool and the hotel is in a great location, with free parking.”

Apr 4, 2009 by Lynn from Camarillo,CA
Overall Rating: 9

• The staff was friendly and professional.
• The carpets in the room needed cleaning and the bathtub had mold.

“It was a great hotel for business people, but I thought I was getting something more.”

Mar 19, 2009 by Teresa from Pasadena,CA
Overall Rating: 10

• The operator was terrific to us when we called for the concierge and he/she was out.
• Would like a small refrigerator to keep water bottles cool without having to go get ice.

“This hotel is in a great central location for the Phoenix area tourist. It's very lovely, clean, comfortable--to the point of being ever so soothing after a day of sightseeing, driving and baseball spring training! You don't have to worry about the area when you're out at night, everything is close by and you can feel safe. And definitely we felt pampered!”

Mar 19, 2009 by Ken from Yucaipa,CA
Overall Rating: 9

• The lobby was beautiful and the doorman.
• The roof would creak when the air conditioner turned on.

“The hotel is older but has been remodeled and looks beautiful. The common areas were a great meeting place for friends. The pool area was very clean and well maintained. The bed was very comfortable.”

Mar 17, 2009 by Derek from Penn Valley,CA
Overall Rating: 9

• Customer service was first rate.
• The pool could use some updating.

“This place totally exceeded my expectations. Great location, great staff and a great room. The beds were unbelievable!”

Mar 16, 2009 by Scott from Temple,TX
Overall Rating: 10

• All the areas were clean and very comfortable.
• The restaurant had slow service on the morning.

“This hotel was perfect for our business group. We were a short 30 minutes drive to downtown PHX and close to everything in Scottsdale. The lobby was very comfortable with the fire place burning. The desk staff
was for helpful and quick in getting us in and out. Everything was very clean and in its place. Parking was very close and convenient to the front entry.”

Mar 14, 2009 by Karen from Salt Lake,UT
Overall Rating: 10

• Clean, attractive, personable staff and
  good location.
• Could hear water running
  and toilets in next room.

“I would definitely stay here again.”

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Amenities at Hilton Scottsdale Resort and Villas, Scottsdale

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking

Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services

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