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User Reviews for Hilton Phoenix Airport, Phoenix

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May 20, 2009 by Allen from Valrico,FL
Overall Rating: 2

• Toilet ran all night. No sleep for 3 days, management bad.

“Would never stay here again, no sleep for 3 days due to faulty toilet. Complained daily, never fixed and results no sleep for 3 nights. Management offered a free breakfast and 2 drinks as compensation for this experience, not acceptable. Hotel staff thought this was acceptable at a Hilton airport property.”

May 19, 2009 by Anne from Traverse City,MI
Overall Rating: 8

• Clean,
  convenient and good price.

“I would go back!”

May 18, 2009 by Alan from Woods Cross,UT
Overall Rating: 9

• Very convenient to airport. Staff was excellent. Went out of their way to take care of me.
• The hotel is in an out of the way location to me. But, they do provide easy transportation.

“The service was very good. Very friendly with complimentary bottled water. Front desk very pleasant and sincere. The room was spacious, clean, and had nice furnishings. On my return the shuttle driver made an extra trip just for me because I was late and missed the scheduled service.”

May 6, 2009 by Christine from Sahuarita,AZ
Overall Rating: 7

• Convenient location, beautiful lobby.
• Room was musty, needed remodeling. Not what I expected for a Hilton.

“This hotel needs to go non-smoking like many others have. I could smell smoke throughout the hallways and this added to the musty smell in the hotel. The room was very outdated and the toilet never stopped running.”

Apr 25, 2009 by Eric from North Ridgeville,OH
Overall Rating: 7

• Pool was closed.

“The Hilton was located close to Phoenix Sky Harbor Airport was conveniently located close to shopping and the Phoenix metro area. We enjoyed the mall near Mesa and ASU. Hilton staff and shuttle driver were very friendly and accommodating. We would definitely stay here again and the hotel was well worth.”

Apr 25, 2009 by Gregg from Arvada,CO
Overall Rating: 9

• We received an upgrade to a suite, it was a wonderful room.
• A little close to the airport runway but the grounds are beautiful.

“The only issue with the room was the bathroom fixtures had not been updated recently but the room was quite luxurious and the linens were outstanding. The interior enclosed courtyard with pool and hot tub is nice, you would never know you were at the end of the runway if it weren't for the airplanes.”

Apr 23, 2009 by Francesco from El Paso,TX
Overall Rating: 10

• Everything worked, and it was extremely comfortable and clean.

“Great hotel to stay. The air conditioning was great, the beds were amazing, the restrooms were very clean. No complaints at all whatsoever.”

Apr 23, 2009 by Chris from Sierra Vista,AZ
Overall Rating: 9

• They charge for internet.

“Overall I like this hotel and like the Crown Better.”

Apr 21, 2009 by Kim from Minneapolis,MN
Overall Rating: 5

• Charged for internet, horrible!

“Everything was good except for the internet charging.
A hotel of this caliber should not be taking money for such a basic service.”

Apr 14, 2009 by Elizabeth Cabana from Vineyard Haven,MA
Overall Rating: 10

• Ease of getting to restaurants from lobby.

“Helpful friendly staff with good suggestions on returning rental car, directions, light easy chats with driver of van to airport!”

Apr 13, 2009 by Anne from Vancouver,WA
Overall Rating: 8

• Clean.
• No electrical outlet in the bathroom.

“Nice hotel.”

Apr 9, 2009 by Jeremy from Fort Wayne,IN
Overall Rating: 4

• Restaurant and room service staff was nice.
• Front desk head games.

“Had an issue with first room, it only had one bed. Told staff I was given wrong room very politely and they put me in the correct room, as far away from the front of the hotel as possible. Very large hotel took several minutes of walking to reach correct room. Hotel was not very full at all. I guess if you don't want to be in the dog house sleep on the floor. Restaurant is very good and reasonable.”

Apr 3, 2009 by Dave from Discovery Bay,CA
Overall Rating: 8

• Clean, close to the airport.
• No resturaunts within walking distance, except for hotel.

“Staff are helpful and friendly. Hotel very clean and well maintained. Pool location in center off hotel seemed to be in shade most of the time. Fitness center excellent for this hotel, clean, maintained, equipped, towels and fresh water available. Highly recommend for business traveler.”

Mar 30, 2009 by Shannon from Safford,AZ
Overall Rating: 7

• Staff was very helpful.
• My car was broken into in the parking lot.

“The staff was great with us having to stay longer to get repairs done to my car. But I had stayed in a Hilton in Tucson the week before and the room in Tucson was the best. Where I was expecting the same or close I was very disappointed by the room.”

Mar 30, 2009 by Jodi from Algona,IA
Overall Rating: 8

• Friendly staff.
• Lack of good snack bar.

“Clean room, wireless internet hard to figure out.”

Mar 29, 2009 by Pete DiPrimio from Bloomington,IN
Overall Rating: 10

• The amenities including free shuttle.
• Location a little out of the way.

“Excellent hotel and staff. Staff went out of its way to help.”

Mar 28, 2009 by Joan from Milford,NH
Overall Rating: 9

• Visually appealing, clean, up-to-date decor, good service.
• TV could be updated.

“We were pleased with this accommodation. We needed to be near the airport and while the hotel was near that facility it was as quiet as could be expected. Grounds, pool, room were all pleasing.”

Mar 24, 2009 by Pam from Gettysburg,PA
Overall Rating: 6

• Ease of checkout.
• Attitude of check-in personnel; size, layout of bathroom was uncomfortable - small, door was too near commode, smell of cigarette smoke in hallways.

“Considering it a 4 or 5 star hotel, I was not impressed with the rooms; linen did not fit bed, pillows were of poor quality. Bathroom layout was ridiculous with the door opening right against the toilet.”

Mar 23, 2009 by Bill from Post Falls,ID
Overall Rating: 7

• Friendly staff.
• Small room, AC was not effective.

“Good, but apparently old, hotel near the airport - which is why many business travelers most likely choose to stay there. Room was small and AC did not lower the temp below about 70 degrees. Too warm for us North Idaho folks! Great staff!”

Mar 23, 2009 by Mattraider from Cheney,WA
Overall Rating: 8

• The halls smelled of smoke as did our non smoking room.

“We had a quite late arrival and the staff was very nice, though our room was hard to find.”

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Amenities at Hilton Phoenix Airport, Phoenix

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Free Parking Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services Yes

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