Crowne Plaza Hotel Phoenix-Airport

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User Reviews for Crowne Plaza Hotel Phoenix-Airport, Phoenix

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Oct 27, 2009 by Laura from Midlothian,VA
Overall Rating: 10

• It was very clean.

“This hotel was the best value for the price paid. Anything you might need they offered. It was very clean, the staff helpful and the location was perfect. This was the top of its star level.”

Oct 20, 2009 by Sandra from Lakeside,AZ
Overall Rating: 6

• Great room!
• The shuttle that picks up from the airport made us wait 60 minutes to get us after we called for the service.

“Hotel was a nice first class establishment.”

Oct 16, 2009 by Molly from Prescott,AZ
Overall Rating: 9

• Good price for the value very close to airport comfortable rooms.
• The elevators were dirty.

“The room was very comfortable and a terrific bed. The 6th floor has a 'quiet zone' no kids, no early cleaning in the hall.”

Sep 11, 2009 by Ava from Clay Springs,AZ
Overall Rating: 4

• The staff were helpful with our business needs.
• Checked us into an already in use room. Felt embarrassed.

“When we checked into our two rooms, first they were far apart. Then, one room was already occupied, and we walked in on a man in his underwear. He was furious, we were embarrassed. While we were trying to get this resolved, the smoke alarm went off in the other room. It needed a new battery. The room they moved us to after the occupied room, wasn't completed. No clock, or refrigerator, and was dirty (hairs) from the previous occupants.”

Aug 25, 2009 by Heidi from Silver Spring,MD
Overall Rating: 6

• It was extremely close to the airport with prompt shuttle service and ample on-site parking.
• The surrounding neighborhood is devoid of services and the hotel is older.

“Although a Crowne Plaza, the size and amenities of the room actually compared unfavorably to the Hampton Inn we'd stayed at the week before, which had a fridge and microwave that the Crowne did not. The hotel is older and it shows, although the beds have been upgraded. As a convenient airport location, however, it's perfect for a night-before stay.”

Jul 28, 2009 by Tom from Newton,NJ
Overall Rating: 9

• Very clean and friendly staff.
• Menu could be expanded to include more lunch items.

“Convenient to the airport,clean rooms and restaurant. attentive staff.”

Jun 3, 2009 by Michael from Delphos,OH
Overall Rating: 8

• It was close to the Phoenix Airport.
• It is an old Crowne Plaza which needs some fixing up.

“It was fine for my wife and I as we were flying out early the next morning. It is not as upscale as stated but we just needed a place to sleep the night before we flew out.”

May 29, 2009 by Anita from Tucson,AZ
Overall Rating: 10

• Friendly staff, clean room, accommodated special requests.

“We enjoyed our stay and the proximity to the airport was perfect for our needs. The staff was friendly and accommodating. We would stay here again.”

May 26, 2009 by Marilyn from Eagar,AZ
Overall Rating: 7

• The location. The pool. The fitness center.
• Noisy fans/AC. Parking fees. I had stayed at this same hotel the week before and had left my swim suit behind bath door. They did not have it!

“I dont like noisy fans/AC. I had stayed at this same hotel the week before and had left my swim suit behind bath door. They did not have it! No lost and found. They said they did not find it. I guess I was mistaken. Not! They said they had a lost and found but it was not there and when they looked into it further I did not receive a call back.”

May 21, 2009 by Carolyn from Cottonwood,AK
Overall Rating: 5

• Close to airport.
• Food was terrible.

“Hotel was fine. Beds comfortable. Restaurant was terrible. Food was overpriced and tasted horrid.”

May 15, 2009 by Erica from Conyers,GA
Overall Rating: 4

• Clean.
• Expensive parking and costly internet service.

“Very disappointed about the costly parking and cost for wireless internet service.”

May 7, 2009 by Barb from Milford,MI
Overall Rating: 10

• Pleasant, helpful staff and great beds!

“Great value!”

Feb 16, 2009 by Fried from Vero Beach,FL
Overall Rating: 5

• The proximate to the airport.
• The hotel is outdated and is in need of a serious remodel.

“The hotel needs a remodel. Some rooms have been remodeled.”

Feb 1, 2009 by Cami from Baton Rouge,LA
Overall Rating: 6

• Location made it easy to get to airport for my morning flight.
• Room smelled like smoke and there was nowhere in the bathroom to put beauty products.

“Having stayed in this chain around the country, this one was a little disappointing. The bed was not as comfortable, the room smelled like smoke, and the room service menu and sleep kit were fond thrown behind the bedside tables which did not cultivate confidence in the housekeeping staff. The bedroom was quiet and I would stay here again with lower expectations.”

Dec 2, 2008 by Nathan from Fair Oaks,CA
Overall Rating: 9

• Clean, stylish, nice room.
• Internet movies never activated, but I never called about it.

“Clean, attractive, stylish rooms and hotel, free parking and very comfortable beds.”

Nov 6, 2008 by
Overall Rating: 1

• It had a bottle of water in it.
• The beds were small and the construction and train noises.
  

“The rooms were okay but the beds were small. They also had lots of construction all night and they had a train during the night which you could hear on one side of the hotel which was so loud that it woke my husband and me up.
”

Nov 4, 2008 by John
Overall Rating: 10

• The staff was very friendly and helpful,
• Everything was great.

“Great hotel.”

Nov 3, 2008 by Peter
Overall Rating: 10

• The hotel decor was very modern and pleasing.

“Conveniently located and with an ample size parking deck. The lobby decor gives a sense of style and comfort that is present throughout the hotel.”

Oct 27, 2008 by Mike
Overall Rating: 10

• Directions to the hotel from the desk staff were difficult.

“A
very good hotel for flying out of or into Phoenix.”

Oct 24, 2008 by Tom
Overall Rating: 10

• Modern, clean and comfortable.
• CD player did not work.

“Much nicer than what you'd expect from the outside. Rooms have been totally updated. Definitely recommend.”

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Amenities at Crowne Plaza Hotel Phoenix-Airport, Phoenix

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Internet Access Iron Laundry/Valet Services Lounge Outdoor Pool Pets Allowed Phone with speaker Pool Porters Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Valet Parking Video Checkout

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