Embassy Suites Hotel Phoenix-Biltmore

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User Reviews for Embassy Suites Hotel Phoenix-Biltmore, Phoenix

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Jun 2, 2008 by TJ from Montgomery, Tx
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Manager happy hour! Nice indoor ponds.
• TV remotes we not very good. Ceiling fan went whacko.

“Nice hotel. Excellent steakhouse in hotel. Breakfast was good and tasty. Front desk staff was wonderful and outgoing. Had some issues with A/C and the ceiling fan almost jumped off the ceiling. Other than that, nice location.”

May 4, 2008 by Rick from Chesapeake, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The atrium had a pond and foliage that was beautiful.

“Beautiful, great for business travelers and family. Desk staff were the best we have ever had. Breakfast was first class to order.”

Apr 22, 2008 by Charlene from Springfield, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly staff, clean, close to restaurants and shopping.
• Nothing.

“This was a great hotel, breakfast was fantastic, I would stay here again.”

Apr 15, 2008 by Calvin from Grand Forks, ND
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great facility with fine service.
• The wireless connection was SLOW.

“Excellent facility within walking distance of a wide variety of excellent restaurants and shopping. Great rooms, competent/friendly staff. Highly recommended and I'll stay there again.”

Apr 10, 2008 by Karl from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Atrium.
• A few broken devices (elevates light, soap machine.)

“Very impressive!”

Apr 9, 2008 by Carl from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Nice pool, nice gym, comp. breakfast, separate living and sleeping areas, flat screen TV.
• Popcorn ceilings.

“This is the first time we have stayed in this neighborhood, and it was terrific. There are an abundance of dining choices nearby, and the Biltmore neighborhood in general is a nice place to be. We felt quite comfortable here, and we hope that we'll be able to stay here again.”

Apr 4, 2008 by Dennis from Glendale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room, fantastic. Environment, great. Location, perfect.
• Nothing.

“Would highly recommend to family and friends, would consider staying there even at their standard rate. The room was large, well-appointed and very comfortable. The atmosphere in and around the hotel was quite pleasant I really enjoyed the interior layout. The breakfast buffet, free I might add, was more than I expected. The variety of available breakfast items was good and prepared to order.”

Apr 4, 2008 by Rochelle from East Brunswick, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good room size, great location, excellent breakfast and happy hour.
• Not all elevators worked. Only one computer in the lobby.

“This hotel is conveniently located to exploration of Downtown Phoenix and Scottsdale. The rooms were spacious and clean the facilities pleasing and breakfast was great! We also enjoyed drinks and snacks during the bonus happy hour. Near sites, malls, restaurants.”

Apr 3, 2008 by Espe from Cathedral City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly, Beautiful atrium great location.
• I loved everything.

“Very clean, great location kid friendly great breakfast variety!”

Apr 2, 2008 by Rodney from Sierra Vista, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Spacious, best complimentary breakfast I've had at any hotel.
• Parking was difficult, albeit (eventually) available. No internet available in rooms.

“Very spacious rooms. Great lobby. Best complimentary breakfast I've had at any hotel I've stayed at. Only one Internet terminal available.”

Apr 1, 2008 by Jim from Prescott, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The cool lobby and bar.
• There was a very loud neighbor.

“Great place to stay. Very good location, great restaurants in walking distance. Only draw back is when drunken people come home at 2:30am, you will hear them.”

Mar 21, 2008 by Dawn from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The downstairs area with its vast space, Koi Ponds and Waterfalls was very relaxing and luxurious.
• Although breakfast was included, it wasn't very good-sometimes the coffee was just water, eggs were greasy.

“On the whole I thoroughly enjoyed my stay at the Biltmore Embassy Suites. The location is unbeatable: beautiful mountain views, right next to the Biltmore Fashion Park and with easy access to Downtown Phoenix, Scottsdale, and the freeways. The hotel itself is beautiful, with an airy indoor water garden. Staff was friendly and helpful. I'd definitely stay there again.”

Mar 18, 2008 by Dexter from Gardena, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[9]

• Attractive lobby.
• Upkeep.

“With our room the following were issues. The front door double lock did not work. The bedroom TV had terrible reception. The refrigerator did not work correctly. The bathroom door handle was not properly secured.”

Mar 17, 2008 by Janice from Greensboro, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff were very nice and assisted in addressing our need for a room change. The Breakfast and happy hour were very nice additions.
• Our shower leaked and flooded the bedroom area, had to change rooms. I expected in room internet access to be included particularly for a 4 star hotel.

“Very nice overall visit. The staff were helpful. Internet access should be included in the room rate - this is a standard feature for most hotels, paying $10.00/day for this standard feature was frustrating.”

Mar 17, 2008 by Ernie from Carlsbad, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, very spacious rooms and common areas
• Nothing

“Great location with super amenities. The suites make the rooms so much better.”

Mar 11, 2008 by Kris from Huntington Beach, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[7]

• Location.
• Two metal stools at the end of each bed- I ran into both and have huge bruises.

“I had a steak and mashed potatoes and the potatoes were COLD and this was at the Omaha Steak Restaurant in the hotel. Prices were quite high, too. At the end of each bed were these black stools made of metal and I ran into both of them on different days. Geez, the pain and then the bruises and the lumps on my leg still hurt.”

Mar 6, 2008 by Ericka from Stone Mountain, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the complimentary hot breakfast and cocktail hour.
• Nothing.

“The hotel room had everything I could need while on vacation. All needs were met without me having to say a thing! The hotel staff was very friendly and attentive. The concierge also gave great suggestions on where to eat. The next door was great!”

Mar 6, 2008 by Greta from West Linn, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The morning buffet and omelet line was excellent, great cook and quick.
• I had to ask 3 time, 2 different days, to get the TV and AC fixed. Otherwise excellent SVC.

“Great location, well managed, excellent cleaning and cooking staff, front desk professional too.”

Mar 3, 2008 by Jim from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• From the exterior to the interior atrium to the glass elevators to the rooms, wow!
• Absolutely nothing.

“Beautiful in all respects plus an outstanding cooked breakfast. One of our nicest stays!”

Mar 3, 2008 by Cammy from Holbrook, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• The location and the amenities were very good, The overall hotel was fine.
• The cooler in the room and the deadbolt did not work. When reported, no one came to service, as promised. The room was very hot.

“The hotel was very lovely except that some of the customer service was below that level of star hotel. The cooler in my room was not working and when reported no one ever came up to take a look. I had to sleep with the sliding glass door open, but I was on the 4th floor so I felt safe.”

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Amenities at Embassy Suites Hotel Phoenix-Biltmore, Phoenix

Coffee Maker in Room Express Checkout Free Newspaper Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable