Embassy Suites Hotel Phoenix-Airport at 24th Street

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User Reviews for Embassy Suites Hotel Phoenix-Airport at 24th Street, Phoenix

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Sep 5, 2008 by Gavin from Alpine, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Sufficient amenities, location for my business needs.
• Smoke residual in non-smoking room.

“Entirely satisfactory for price & needs.”

Aug 11, 2008 by Bonnie from Flagstaff, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• 2 beds with sofa bed, location to airport, shuttle.
• Airport shuttle was late, Customer Service was not good.

“Room was nice, service was not. Shuttle to airport was late. Did not give Embassy a good name.”

Jul 14, 2008 by Brian from Kent, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice, clean facility and very spacious.
• Need a side door for entry.

“Good place for families traveling through. The pool was nice and the rooms are fairly spacious and clean.”

May 28, 2008 by Barbara from Rapid City
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• Pool.
• Everything else.

“Wow. Do not stay here unless you feel like you want to be slain. Seriously! Pool is the only nice thing about this hotel. Front desk staff awful, they will go out of their way to make you feel unwelcome.”

May 17, 2008 by Rob from Henderson, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Spacious room, great breakfast & happy hour.
• Small bathroom, low pressure and poor drainage in shower.

“Excellent free breakfast, enjoyed free cocktails, nice pool area. Lobby was nothing special and the location wasn't the greatest. We would definitely stay there again!”

Apr 7, 2008 by David
Overall Rating: 1

• Nothing good to say, horrible.
• Everything was a motel Six quality.

“I severely over paid for such a bad hotel. Embassy Suite should be ashamed.”

Mar 26, 2008 by Carol
Overall Rating: 7

• Very nice accommodations.
• Called for airport shuttle pick-up at 4:00AM, yet so many persons showed up that someone would've had to stay behind if my husband hadn't left earlier.

“Very nice room and close to the airport. I didn't get to spend any time in the courtyard and pool, yet it looked beautiful and so peaceful.”

Mar 22, 2008 by Lynn
Overall Rating: 10

• Best hot breakfast anywhere!

“This room was a suite with a living room and small kitchen and separate bedroom. Very spacious and comfortable. The free hot breakfast was made to order including omelets, french toast, pancakes, all kinds of cereals, fruit, rolls, and danish. I couldn't think of anything missing there. It was great! Location was convenient to all major highways in Phoenix. I would definitely stay there again if I returned to Phoenix.”

Mar 19, 2008 by Kathie
Overall Rating: 10

• Friendly, helpful staff; breakfast great; beds comfortable; shuttle driver to Sky Harbor very courteous; very roomy room.
• Limited parking.

“Fabulous, would love to stay again.”

Oct 29, 2006 by Julie from Thompson Iowa
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very comfortable bed and lot of pillows. Great Pool. Delicious breakfast.
• Only thing is that housekeeping was at room before 9 a.m. Just put out door sign and you will be fine.

“I read the reviews before we stayed here for my husbands business meetings that were all ready booked at this hotel. I was taken back by some of the reviews about the hotel. Once at the hotel, I was pleased to see that it was actually better than the Ritz Carlton that we stayed in 2 years earlier! I felt very comfortable at the hotel and also around it. I actually walked all the way to the Biltmore shopping center 4 miles away. I did not feel it was in a shady part of town nor did I feel uncomfortable walking this far. I come from a small town of around 600 and I never once felt insecure. It was very clean and updates (ex. painting, cleaning outside and etc.) were being done every day we were there. The pool area was very clean and neat. Rooms were better than at the Ritz. The made to cook breakfast and the restaurant was awesome and reasonably priced. I would recommend and stay here again! ”

Aug 9, 2006 by Rod from Wenatchee
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[2]

• Airport shuttle, air conditioning.
• Age and condition, location, bad area, not enclosed.

“Long ways from the airport. Felt unsafe around this hotel. The swimming pool garden area was not enclosed. Very hot and humid. Reminds me of a motel rather than a hotel. Building and furniture were dated. Place was taken over by unruly clients leaving doors open, a fight at the pool, someone cut hair and we had to walk through it, fire alarm went off several times throughout the night. Airport shuttle was OK. Air Conditioner worked OK. Didn't try the breakfast. ”

Jul 31, 2006 by Rodney from Wenatchee
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[3]

• Wireless Internet, airport shuttle, spacious room.
• Location, condition, felt unsafe.

“My worries were confirmed when I was told this property was one of the original Embassy Suites built in the early 1970s. The shuttle service from the airport was satisfactory. After checking in, we had to take our bags into the open air atrium. It was noisy, congested, hot, and humid. On the way to our room, we passed many rooms with open doors and from 6 to 8 people lounging and partying. We had to walk through some piles of hair on the upper level balcony walkway. We watched several occupants cutting hair and sweeping the hair off the balcony to the garden/pool area below. My room smelled like cigarette smoke. My son came back from the pool early because of a fight that broke out among others. The open garden/pool area was unbearable from heat and humidity. The gas torches burning didn't help. The garden sprinklers sprayed water on your legs. The alarm clock didn't work. The smoke alarms went off repeatedly from 11 PM until midnight. We missed the breakfast as our flight left early. The property does have free wireless Internet. The bedroom was roomy and the beds were ok. The bathroom was not as private as it was located in the bedroom. I would choose another hotel before coming back here. ”

Jan 19, 2006 by Christie
Overall Rating: 10

• Very good customer service and food.

“Excellent place to stay, the rooms were large and clean. Excellent customer service, and the cook-to-order complimentary breakfast was outstanding!”

Nov 10, 2005 by Ann from Arvada, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Manager, happy hour and breakfast daily.
• Worrisome neighborhood, would not walk here.

“Semi-industrial neighborhood near older restaurants, hotel was clean and room was comfortable. But room windows appeared old and unsafe as they open directly to outside. Ideal for business traveler.”

1 of 1 people found this review helpful.

Oct 31, 2005 by Doug from Arroyo Hondo, NM
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• It was fine for one night.
• This hotel has seen better days.

“An older property that was fine for a one night stop over. Close to airport but neighborhood a little rundown. Wouldn't be a place you would want to vacation at.”

2 of 2 people found this review helpful.

Oct 26, 2005 by Norbert from Orange, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Good breakfast and dinner.
• Some occupants partying too late.

“It is a good hotel and the people are friendly.”

Oct 12, 2005 by Charles from Belmont, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Hotel was very clean and also had a free full service breakfast cook to order.
• The hotel is close to areas that are kind of questionable.

“Although the neighborhood you go thru to get to this hotel is not the best, the hotel has extremely nice and clean. All the room open to a courtyard that is very secure. I did feel a little uncomfortable when I add to park in the back of the lot. There needs to be some more lighting. The cook to order breakfast was an unexpected surprise and the cafe was clean and the staff very nice. They had soft drinks along with the normal juices. I would stay here again but would try to park closer to the front door. There were also a lot of groups of kids staying there that I saw but never heard.”

1 of 1 people found this review helpful.

Oct 10, 2005 by Linda from Lakeside, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Fabulous beds and pillows, AND, a great breakfast, who can ask for more?
• It is a bit difficult to get into and not the best part of town.

“I enjoyed staying at this property, it was perfect for the meetings that I attended. I felt a bit uncomfortable in the parking lot, but the hotel grounds were very well cared for and the front well staffed. Thank you.”

Oct 5, 2005 by Trent from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Friendly staff, nice facilities, easy access to highway.
• Surrounding neighborhood was not good, at the 7-11 just down the street we were asked if we needed any weed, no, but thanks for asking.

“Clean, very friendly staff, great pool, terrific comp. breakfast, overall a great experience.”

Oct 3, 2005 by Lisa from Belmont, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Suites are very nice and spacious. Made to order breakfast was a delight.
• The toilet tank did not work. Have to keep opening tank to fix lever.

“Convenient location to airport, close to downtown.”

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Amenities at Embassy Suites Hotel Phoenix-Airport at 24th Street, Phoenix

Babysitting/Child Services Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Laundry/Valet Services

Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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