Pointe Hilton Squaw Peak Resort

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User Reviews for Pointe Hilton Squaw Peak Resort, Phoenix

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Jan 1, 2010 by Debby from Phoenix,AZ
Overall Rating: 10

• Great amenities! We were given a Casita which was a nice upgraded surprise!
• Rooms were a bit musty. I had to spray with room sanitizer to kill the smell.

“This is an awesome resort! The pool, water slide, lazy river, miniature golf, tennis and work out rooms are first class. The staff is excellent and accommodating. Lots of hiking and good restaurants nearby. The room smelled a little musty (probably just shampooed the carpet), and we needed to spray with air freshener but was clean and well-decorated. I highly recommend this resort.”

Nov 20, 2009 by Chris from Clarkdale,AZ
Overall Rating: 9

• Very comfortable bed and pillows.
• The water park was closed, I wish I would of been informed prior.

“Quite and comfort.”

Oct 23, 2009 by Rod from Newport News,VA
Overall Rating: 4

• Smallest room
  I have had in 25 years of business travel..

“Given the way this Hilton is marketed and priced, one would assume that the business traveler could expect a decent room. The room I was assigned ( King Studio in the Casitas section ) was barely large enough to hold the king bed ...in 25 years of business and personal travel I have never seen nor stayed in a hotel with such small rooms.”

Jun 28, 2009 by Adele from Tucson,AZ
Overall Rating: 3

• The staffers generally were terrific; my server was nice but inefficient.
• I am glad I did not pay the regular rate! I was quite unhappy with my stay.

“I was there in summer in the desert (temps topped 100), and the A/C did not work properly. The studio was just a
tiny room. You need a map to get around the grounds, which I will say are lovely. Parking is free, but there isn't enough - I had to drag my bags from the street, around a corner and up stairs, past two carports, neither of which I was permitted to use. Restaurants are relentlessly Western-kitsch. The food is good, though. But terribly expensive. The whole place is set up for families. Definitely
not for business travelers.”

Jun 28, 2009 by from Arizona City,AZ
Overall Rating: 8

• We loved how comfortable the rooms were. Also, the pools were so much fun and the swimming pool is not too cold!
• We were surprised to see a cockroach in the room.

“We have stayed several times at this hotel and have enjoyed ourselves so much!”

May 8, 2009 by from Batavia,IL
Overall Rating: 9

• Nice pool, cute shops, good beds.
• Halls littered with room service trays, often for hours.

“Enjoyed the facilities, room was updated and clean. Food at the pool wasn't great, limited selection and quality was questionable. Location was central, although most attractions are several miles away.”

Apr 16, 2009 by Patrice from Tucson,AZ
Overall Rating: 7

• Water Park area was very nice.
• Old hotel, not recently "renovated".

“The hotel is pretty old with a lot of things that need fixing just in our room, the screen door on the sliding door fell off, the bathroom faucets were leaking.”

Mar 24, 2009 by Cheryl from Mpls,MN
Overall Rating: 9

• I liked having a suite, we had many pools to choose from, staff was friendly and helpful.
• Our room on the first floor was a little dark, we were unable to open the drapes because anyone could see in.

“I was traveling with my 20 yr old daughter and her friend. It was nice to have a suite so we could all have our own bed, and some privacy. The hotel offered many activities,( including 8 pools, hiking trails, restaurants,tennis courts, etc.),so we never even left the grounds. All in all a relaxing time and a good.”

Mar 1, 2009 by KM from Smyrna,GA
Overall Rating: 10

• Rooms were spacious and clean - very comfortable.
• Did not enjoy our meal there.

“A great resort near Phoenix. Would definitely stay there again - the Lazy River was a lot of fun!”

Nov 11, 2008 by Mark from Lakeside,AZ
Overall Rating: 10

• We liked the water park.

“Excellent location, staff and facilities. We enjoyed the water park.”

Oct 26, 2008 by Carrie
Overall Rating: 10

• A great place for everyone. Clean, excellent staff and in a nice location.

“My family actually went to Phoenix for a funeral, but coming back to the hotel was like a breath of fresh air for us. The two room suites were nice and spacious, the pools were conveniently located and the children’s pools were awesome. Staff was exceptionally friendly and helpful, the gym was a good size and the nearby restaurants were within walking distance and had great food. We recommend Aunt Chilada’s Mexican Restaurant and Tutti Santi had wonderful Italian food - both within walking distance.”

Oct 4, 2008 by Lynne
Overall Rating: 8

• Great for kids.
• Property a little run down and
  not elegant.

“This is a fabulous hotel to bring the kids. River rafting, mini golf, great pools and the price is great for the area. Our rooms were on the ground floor by the parking lot and were not terribly appealing.”

Oct 1, 2008 by Bill
Overall Rating: 9

• The suite was quiet, well appointed, clean and comfortable.
• My AT&T cell phone had no signal in the hotel environment so I had to use the expensive house phone for local calls.
  

“The Pointe Hilton Squaw Peak is a well manicured resort. The two main buildings contain suites, the smallest of which comprises a living room and bedroom that connect through a central bathing area. The rooms are tastefully appointed and outfitted with amenities appropriate to the establishment including a refrigerated bar, a two-cup coffeemaker with ground rather than instant coffee, cable TV in the living room and bedroom areas and wideband internet access in the living room. We found the resort concierge service to be very helpful. The hotel check-in staff was polite, courteous and helpful in directing us to our suite. All in all, I would not hesitate to recommend the Pointe Hilton Squaw Valley to anyone.
”

Sep 20, 2008 by dusty
Overall Rating: 8

• Stayed there before.
• Everything seemed to close early.

“Nice place but pools were locked up early, I was there to hang out and have a good time but was limited do to there time then in morning didn't open till 10, was nice and fun but need better hours.”

Sep 17, 2008 by Bernadette
Overall Rating: 7

• Pool was nice.
• Internet was super slow!

“This hotel was nice. It charged 12$ to use the internet and it was super slow. Good place for younger children. The hole in the wall grill restaurant had terrible service. There were customers that were completely forgotten about, glad it wasn't us.”

Sep 10, 2008 by debbie
Overall Rating: 10

• Waterpark and kids activities.
• Restaurant.

“Wonderful.”

Sep 8, 2008 by Elizabeth from Whittier, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Clean and good beds.
• Not what I hoped for in a resort.

“I would not call this place a resort. I have stayed at many resorts and when I think resorts, this is not a resort. It was a large hotel.”

Sep 4, 2008 by Tony from Big Bear Lake, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[9]

• Fun activities, kid friendly.
• Food was good but no knock out.

“Great for the kids and fun getaways with the spouse. Water park was not overly crowded for a holiday weekend. The building is showing it's age despite the recent overhaul and looks like it needs a good cleaning. Rooms were comfortable but again show their age and heavy use.”

Aug 21, 2008 by Lori from Buckeye, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Loved the Water Park.
• The only restaurant that was open the hole in the wall was exactly that. Service was good but the food was terrible.

“Overall everything was great. The property is beautiful and immaculately kept. I was unhappy that there was only restaurant open on the property. The food at that restaurant was poor. The waiter who served us was very attentive. We loved the river ranch water park. The room (2 queens suite) was very nice and the beds were fantastic. The room was not cooled down for us when we arrived and it is 110 degrees in PHX. Also there was no air in the elevators (thank goodness it is a short ride). Overlooking the few minor thing it was definitely worth the value!”

Aug 16, 2008 by Britany from Mesa, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• The water park was fabulous!
• The front desk staff was rude and impolite.

“When I walked in to check in, there were 3 front desk workers just talking amongst themselves and not helping customers. So after waiting a while, we got checked in and drove to our suite. When we got there, the key to our room didn't work. We drove back around and talked to the rude front desk staff who informed me that the key worked fine so they would call security to meet me at the room. I asked how long it would be since it is 100+ degrees standing out there waiting. They said in a rude tone, "I will call them right now!" After getting in our room, the room was beautiful and we did have a great time at the water park. Overall, the stay was a success, but the staff needs a customer service lesson!”

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Amenities at Pointe Hilton Squaw Peak Resort, Phoenix

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services

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