Hyatt Regency Phoenix at Civic Plaza

Photos of Hyatt Regency Phoenix at Civic Plaza, Phoenix

• Add your own photo of Hyatt Regency Phoenix at Civic Plaza

User Reviews for Hyatt Regency Phoenix at Civic Plaza, Phoenix

• Add Your Own Review »

Apr 24, 2008 by Jim from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to local attractions. Beautiful inside. Friendly Staff.
• Room was small, TV was old bed and TV at 90 degree angle from each other.

“Very nice hotel. Pool is on the 3rd floor which is nice for privacy, but local high rise buildings often block the sun for tanning, the blocked sun also makes the temperature lower which is a benefit in 100 degree weather. The room size and TV location within the room was the big downside. Pay per day parking was also inconvenient and added to our overall costs.”

Apr 15, 2008 by Luis from N. Las Vegas, NV
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• The rooms were nice.
• These places kill you with their parking rates.

“Great rooms and a very friendly staff.”

Apr 6, 2008 by Garrick from Folsom, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great room.
• Not a lot of local amenities--no retail in walking distance.

“Beautiful hotel as you expect from Hyatt--you won't be disappointed. Only downside is this part of Downtown Phoenix does not have a lot of retail within walking distance so if you need to run to a drug store or want to pick up some sodas for your room, there is nowhere to go beyond hotel gift shop which had limited selections. But great room, friendly and courteous staff and good restaurants on property.”

Apr 2, 2008 by Dave from Tucson, AZ
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[3]

• Nice smelling shampoo/conditioner, great views.
• Parking was horrible, must pay to park (not disclosed), staff was rude.

“Went to Phx for a weekend getaway. Found the hotel with no problem. Pay to park was not disclosed. You must pay additional 10.00 a day for parking for overnight or 16.00 if you want to be able to come and go. There is parking on street but have meters. Weekends are meter free but are still hard to find a space. Valet/doorman was rude when I was trying to unload my luggage in front of hotel; he told I couldnt leave my vehicle in front while I went to room, but that he could park my car for valet price. I told him I just needed to unload my luggage (2 bags) so I didnt have to walk from parking garage to hotel toting my luggage. He allowed my car to stay there for "5 minutes" begrudgingly. Food choices were limited. Restaurant seemed more like a bar. I bought a Microwavable dinner at the store, but front desk clerk told me there were no microwaves I could use to warm it up (no microwave in room, but I knew that when I made arrangements). But I did expect customer service that they would at least have a microwave someone could use, or if it were me in at my job, I would have said - "I can take it to the employee lounge and warm it in there for you" rather than refusing to help.”

Apr 2, 2008 by Sibyl from Bellingham, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel location is great and the bed and other accommodations were outstanding. Love the glass elevator and the rotating restaurant.
• As soon as they complete the light-rail project, the confusing and rough streets will be easier to Manuever.

“An outstanding hotel. We have stayed here twice and were very pleased both times. Everyone is very friendly and helpful. The $23 per day parking charge seems high!”

Mar 30, 2008 by Dav from Ajo, AZ

Staff:[10] • Location:[10]

• The location was great and the view was nice.
• The TV needs to be located where I can watch it in bed.

“Great hotel. I would recommend this definitely to my friends. It is good for business and for couples.”

Mar 25, 2008 by Byron M. from Mililani, HI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] •

• Open feeling, clean, goods beds.
• $23 parking/day, no casual eateries anywhere near the hotel, Valets would not bring your car to the front if you called for it from your room.

“Ok if you have an expense account to pay for the $12.29/day internet access and $23/day parking. Otherwise, sneaky way to drive income from hotel guests. Some Valets very cocky. Overall clean hotel. No refrigerator.”

Mar 24, 2008 by Gina from Winslow, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is within walking distance of restaurants and other attractions.
• Parking.

“The rooms are very nice and the beds are comfy.”

Mar 23, 2008 by Rebecca from Wassaic, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean and sophisticated.
• Nothing.

“Met my expectations - definitely would stay there again for business!”

Mar 22, 2008 by Lauri from Kalispell, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were nice and the staff was very helpful.
• The pool was not in the sun until later in the day.

“Very nice hotel. Would definitely stay here again. Our only complaint was that the pool doesn't get any sun until later in the day.”

Mar 20, 2008 by Melody from Prescott, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bedding was wonderful, comfortable, the pillows excellent.
• The pool was really small and shallow.

“In the heart of Downtown Phoenix within walking distance of restaurants and activities. Quiet, clean and a relaxing experience.”

Feb 27, 2008 by Jill from Flagstaff, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, we didn't feel unsafe when we went out to dine in the area 3 blocks away.
• The brunch was expensive.

“My family enjoyed the views from the 5th floor. The hotel was really quite. My kids enjoyed the heated pool. The restaurants located near by are great and there are many flavors to choose from. We enjoyed our stay. The kids want to stay there again when we go to Phoenix again. If my kids are happy, then the hotel rates great.”

Feb 20, 2008 by Arturo from Palmdale, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• The location, Downtown Phoenix, and Heated-Pool.
• Had to pay for the parking.

“Leisure travelers - it meets the expectation for the 1 to 2 day stay, more than 3 days and added expense of parking will deter a return customer for business traveler who has expense account may be more suitable.”

Feb 12, 2008 by Danielle from Palm Desert, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Location.
• Service very poor!

“There was no room service menu in the room, so I had asked for one. It did not come. The next morning I called again 3x. It never came. I had a 4 hr. drive and could have used breakfast! Is it too much to ask for a room service menu in the room? Should I have had to call for one 4x and still never get one?”

Feb 11, 2008 by Manisha from San Francisco, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Several options for all your needs.

“Great hotel, great staff, great Downtown area. perfect stay! Loved it.”

Feb 11, 2008 by Sandy from Anaheim, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Efficient, great restaurant, nice gym.
• Gym location.

“Restaurant had best food in town! Service was great. Parking left a lot to be desired. Very inconvenient.”

Jan 30, 2008 by Kirby from Page, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, immaculate, friendly and courteous. Awesome.
• Valet prices too high.

“Downtown location is the best for activities in the area. Ability to walk to Arizona Center, Convention Center, America West and Bank One Ballpark, dining and shopping make this the ideal spot. The most courteous staff around and the rooms are very nice. I try to stay here even if I am going to Scottsdale for business or leisure.”

Jan 29, 2008 by Harry from Columbia, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This is a world class hotel!
• The parking! $23.00 per day for Valet. Thats a little too much!

“I was in this hotel just before the Superbowl week. The room was great, 18th floor, city view, more then I expected for the price. However, I didn't like the parking. Limited on-street, and a self service lot that was over-priced. $23.00 per day for Valet on the weekend is high! I have stayed at other hotels in phx that were almost as nice but had free self parking. Might consider them next time if parking is not included in the rate.”

Jan 26, 2008 by Mack from Palm Springs, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Well appointed rooms and easy access lobby.
• Next to symphony hall - arriving Friday night means only valet parking.

“Downtown hotel that has been redone. Rooms are modern and spacious with good amenities including a magnifying mirror (a plus for me). The bed was large and comfortable with many pillows. The TV has some strange interruptions of signal - but I think that was a short term glitch. But don't rely on self-serve parking. There are many public events in the evening that fill up the public lots, just count in the cost of using valet.”

Jan 15, 2008 by Frankie from Phoenix, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The ambiance was great and choice food & beverage.
• The room I received was not as updated as others.

“The hotel was beautiful with a friendly & helpful staff. I thought I was getting a room like anyone else that called the Hyatt but I didn't. It felt like I was in the area of the hotel where they we going to start renovating!”

• View All User Reviews

Amenities at Hyatt Regency Phoenix at Civic Plaza, Phoenix

24 Hour Front Desk 24 Hour Security ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Audio Visual Equipment Babysitting/Child Services Bar/Lounge Barber Shop Boating Breakfast Breakfast Buffet Business Center Cellular Telephone Rental City Center Computer Rental Computer in Room Concierge Conference Facilities Continental Breakfast Copy Service Cribs Available Currency Exchange Doctor on Call Double Bed Electronic Door Locks Elevators Express Check In Express Checkout Family Plan Fire Alarm with Light Free Local Telephone Calls Free Newspaper Free Transportation Gift Shop Handicapped Rooms/Facilities Health Club

Heated Pool Indoor Parking Internet Access Jacuzzi Jogging Track Laundry Service Laundry/Valet Services Lounge Meeting/Banquet Facilities News Stand No Pets Allowed No Smoking Rooms/Facilities Nursery for Children Outdoor Pool Parking Play Ground Porters Public Address System Racquetball Courts Restaurant Rollaway Beds Safe Deposit Box Sauna Security Single Bed Smoke Detectors Solarium Sprinklers In Rooms Suite Tennis Tour Desk Turndown Service Valet Parking Video Checkout Wake-up Service Wheel Chair Access