Crowne Plaza Hotel Phoenix

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User Reviews for Crowne Plaza Hotel Phoenix, Phoenix

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Jan 31, 2010 by Laura from Whiteriver,AZ
Overall Rating: 10

• Indoor pool.

“I love this hotel, the indoor pool is great and the staff is awesome.”

Jan 13, 2010 by Sam from Huntington Beach,CA
Overall Rating: 9

• Priceline's price.
• Arrived late and no one to help with bags.

“Very clean hotel with location convenient to the interstate.”

Jan 12, 2010 by William from New York City
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All of the staff was polite and friendly.
• No negatives.

“My family and I really enjoyed our week stay at this hotel. Everyone was helpful and friendly including the maintenance man. The indoor pool was a great hit for my kids. The hotel is clean with very comfortable pillow top beds. We did not want to leave.”

Dec 22, 2009 by Carolyn from Helena,MT
Overall Rating: 7

• Nice lobby, nice staff.
• Nickel and dimed. Expected a 3-star to offer a continental breakfast or even coffee.

“Generally it was fine, nothing significant. Charged $11 for breakfast (not including coffee- so that you had to pay for it at the Starbucks counter. In lesser hotels you get the continental breakfast for free.”

Oct 30, 2009 by Shanniese from Phoenix,AZ
Overall Rating: 10

• Very clean.
• Nothing.

“Customer service is great and the hotel is very clean and quiet.”

Oct 18, 2009 by Renee from Yuma,AZ
Overall Rating: 10

• Easy check-in and free internet.
• Chlorine smell on indoor pool.

“Great place.”

Oct 14, 2009 by Sam from Tucson,AZ
Overall Rating: 10

• Hotel was very clean, friendly staff. Two pools, and useful amenities.

“Hotel was a steal for the Priceline price. That would be my first choice hotel when I visit Glendale.”

Oct 6, 2009 by Joe from Aztec,NM
Overall Rating: 9

• Convenient to freeway.

“Nice. A little older but, bed and rooms were nice.”

Sep 22, 2009 by Dale from Prescott Valley,AZ
Overall Rating: 10

• They have a quiet floor which is really nice.
• Outside lighting a little dim.

“We've been to this hotel several times and have enjoyed each stay. Restaurants are nearby, close to highway, just a great overall location.”

Sep 17, 2009 by Melissa from El Mirage,AZ
Overall Rating: 4

• Indoor pool.
• Tiny room and bathroom.

“Excellent for business traveler or someone alone. Room too small for 2 people. Minuscule bathroom - door made using the bathroom almost impossible.”

Aug 30, 2009 by Georgia from Thatcher,AZ
Overall Rating: 5

• The comfy bed.
• Elevator was down.

“The clerk directed us to the elevator and it was down. I had asked for the shortest way to our room because my husband is on oxygen. We had a very lengthy walk to the elevator then another lengthy walk too get to our room. Other than that it was a great room.”

Aug 7, 2009 by Pam from Jwis. Rapids,WI
Overall Rating: 10

• King size bed, a little patio convenient for where we were going.

“Clean, got to choose between king and queens. Nice little patio. It had both indoor and outdoor pools.”

Jul 2, 2009 by doralene from Chinle,AZ
Overall Rating: 9

• I liked the spaciousness of indoor dining, swimming, etc.
• The pool was cold.

“The hotel is great for big events, business travel and it is enormous. I loved the spaciousness.”

Jun 21, 2009 by Judy from Phoenix,AZ
Overall Rating: 7

• It's located close to my family and it's inexpensive.
• The maid should not knock on your door at 8am when you are scheduled to leave at noon.

“Some of the third floor rooms have heavy traffic noise from the freeway close by. First and second floors do not. I requested a second floor and was told none were available but the parking lot remained practically empty both days. The rooms are nice and the beds are very comfy.”

Jun 4, 2009 by Dena from Phoenix,AZ
Overall Rating: 1

“We do not recommend it and would never stay there again.”

Apr 28, 2009 by April from Lake Havasu City,AZ
Overall Rating: 8

• Very friendly staff.
• Towels were very ruff.

“Overall the experience was nice. I just think that they need to either use different stuff to wash their towels in or buy some better towels. They were very ruff feeling and for anyone who may have a sunburn, they would be horrible to use.”

Apr 28, 2009 by Antoinette from Winslow,AZ
Overall Rating: 10

• Clean, upscale, close to my conference.
• No continental breakfast but there is a restaurant in the hotel and plenty in the area.

“Great price, great room. A nice experience.”

Apr 16, 2009 by Susanne from Idaho Falls,ID
Overall Rating: 6

• The beds were very comfortable.
• No wireless internet, no free continental breakfast, everything you want costs extra. Indoor pool was too cold to use.

“The public areas of this hotel were beautiful and elegant. The swimming pools inside and out were wonderful, although the pools weren't heated warm enough and we always use them. Both Jacuzzis were wonderful. The beds were very comfortable, although we were told we'd have 2 queen beds, they were actually full size (too small for two people). The room was compact and narrow and it was difficult to navigate around the furniture. The carpets were stretched out and bumpy throughout the building. There was no kind of free continental breakfast, or anything else, I think, which was very inconvenient. And the breakfast buffet that was available was too expensive. The Internet in the room was not wireless, which was awkward because we came with two computers we wanted to use. If we hadn't just happened to have a wire in our computer bag to connect to it, we'd have had to go out and purchase one to use it at all, which would have been very inconvenient.”

Apr 13, 2009 by Jonathan from Monterey,CA
Overall Rating: 5

• Comfortable bed.
• Old rooms, not necessarily clean, loud air conditioner.

“The lobby and the public spaces are large and nicely maintained. The rooms are older and could use some refurbishment. Although the hotel has wireless internet, the reception in certain parts of the hotel are poor. The mirror in my room was cracked, the air conditioner was loud and whiny, and the floor needed a good vacuuming. Fortunately the bed was extremely comfortable.”

Apr 9, 2009 by Edith from La Mesa,CA
Overall Rating: 8

• It needs some updating. Old carpet had big wrinkles in it.

“We have stayed at this hotel several times and enjoyed it very much. The staff is very friendly the dining room is nice and the waiters make sure you are taken care of.”

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Amenities at Crowne Plaza Hotel Phoenix, Phoenix

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Mini Bar Multilingual News Stand Outdoor Pool Parking Pets Allowed Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Turndown Service Video Checkout Wake-up Service

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