Extendstay Phoenix Metro Center

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User Reviews for Extendstay Phoenix Metro Center, Phoenix

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Aug 29, 2008 by Dan from Phoenix, AZ
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[4]

• That I left.
• Manager was discourteous, rooms were dirty, bed unmade, leaky toilets, hygiene products under matt/floor.

“Overall, stayed here once prior when newly renovated, much nicer (staff & property). Advised disabled upon early check-in requiring 1st floor, manager advised only one room open, 2nd floor, in middle of bldg, & occupied full. Nothing done for complaints, especially break-in, lack of security cameras.”

Jul 18, 2008 by Jim from Bellemont, AZ
Overall Rating: 8
Cleanliness:[3] • Staff:[7] • Location:[9]

• Location.
• Room cleanliness.

“Excellent location. Affordable value.”

Jul 8, 2008 by Jannet from Phoenix, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Pleasant and quite.
• No available guest computer.

“Relaxing.”

May 10, 2008 by Tyson from Drexel Hill, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[4]

• There is nothing to like about this hotel.
• Everything.

“Run away as fast as you can. Mildew everywhere walls falling apart, toilet didn't work, stains on the sheets.”

Apr 22, 2008 by Teresa from Yuma, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• Check in at 9:30 pm room not clean had to change to new room.

“My review would be don't stay at this hotel ever my truck window was broke.”

Apr 8, 2008 by Michael from Bullhead City, AZ
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[7]

• Location.
• Front desk assistance was very rude and acted like she was being bothered.

“The keys on the door only worked about half the time, I was moved to another room and had the same problem in the middle of the night. I wasn't able to get in my room and was treated badly by the front desk personal, lime she was being bothered by trying to help me get into my room.”

Apr 1, 2008 by Justin from Bellemont, AZ
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[9]

• Location, full fridge and microwave.
• Very dirty inside room, uncomfortable bed.

“I was pleased with the outside appearance and location of the hotel. Then upon entering the room we found that the carpets were filthy (turned socks black) the bathtub had hair from the previous guest still in it. The employee at the front desk was less than enthusiastic. Also, the bed was about as soft as my carpeted floor at home.”

Mar 25, 2008 by Patrick from Beaverton, OR
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[4]

• Nothing really. Was pretty clean.
• Pool not working, noise from highway, run down.

“I was very disappointed in the hotel. The staff was not helpful and not that friendly. The pool was not heated and had not been fixed in over a week. The bed was very hard and poor quality. Could hear highway traffic even though I stayed in the back part of the hotel. The only good thing was the location with restaurants and easy access to highway. Would never want to stay there again!”

Mar 6, 2008 by Soul from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff were amazingly kind and accommodating.
• Liked it all.

“The extended stay in is a great place for families with children.”

Mar 5, 2008 by Sharif from Albuquerque, NM
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[10]

• Location.
• The hotel staff is not friendly at all, especially the ESA,.

“The hotel staff offer you the worst room, and no option to change, even if you ask for a non-smoking room, they say we are sold out, and your reservation doesn't guarantee that, This all you get, If you want another room you must pay extra.”

Mar 4, 2008 by Paula from Flagstaff, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[8]

• Location is convenient.
• Room smelled; was dirty.

“I dont' expect a 2* to have great amenities or to be particularly comfortable, but the room in this hotel was dingy and dirty. The stench of cigarettes was overwhelming; the desk clerk said there were no other rooms available, but we didn't see a non-smoking sign on any rooms on the property.”

Mar 3, 2008 by Ben from Redding, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• The room I got this time was small.

“This hotel meets the need if your just looking for a place to sleep. Not much in the way of food selection with-in walking distance. I will stay here again because I bring a car, and now am becoming familiar with the area.”

Mar 1, 2008 by Roberto from Plainfield, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• By HWY 17.
• Slobs- it was dirty & out of date.

“My bed sheets had hair on them & were dirty, under the sheets were crumbs and garbage with stains on sides. I asked for another room and was lied to the front desk told me they were sold out and I had to wait until next day. I called the 800 number they had plenty of rooms I finally had them call the manager & changed my room unfortunately the new room was not much better. The manager gave me an "upgrade" (clean room) the next morning after I asked to speak with her.”

Feb 27, 2008 by Alicia from El Mirage, AZ
Overall Rating: 4
Cleanliness:[1] • Staff:[1] • Location:[9]

• The room was ample general discription of hotel was accurate, only very dirty.
• The carpet was filthy, cups in the room were only wiped clean the bootom of the cups still had dried coffee stains greasy marks on the outside of cups.

“Carpet filthy, complained 3x to front desk about loud drunken neighbors out on the balcony, nothing was done. Finaly at 4:00am I could not take it anymore and called the police. The front desk personal was useless in solving matter, the were called @ 1:30am, 2:30am and 3:30am each time they promised to take care of the situation.”

Feb 26, 2008 by Dorothy from Lukeville, AZ
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[7]

• It was quiet question 13 is incorrect spouse in hospital.
• Terrible plumbing, toilet sinks. No continental breakfast, not even a cup of coffee offered, poor laundry and lighting, very poor maintenance.

“I would stay again, but this extended stay is not up to standard. Young woman on front desk not helpful at all. Great hairstyle though. Good location and variety of local franchise restaurants nearby. Metro Center is a very dangerous mall for shopping. Gang members mall and has not gotten better over the years. It would have been nice to offer a small continental breakfast and cup of coffee. I do not think they should charge a dollar for room bag of coffee just my opinion. Bed was ready for mattress replacement and spread was shabby.”

Feb 25, 2008 by Delmon from Tucson, AZ
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[7]

• Convenient access to freeway.
• Carpet needed to be replaced.

“Beds were hard. Nail File was in the corner of the room from the previous guest. Front desk was not originally aware that all rooms had sleeper sofas. Almost went elsewhere because of this, since I had my family with me. However, once I arrived, they informed that the rooms would accommodate my family. I asked for a refresh service for the room, and never received it. Probably was nice hotel when first opened, but could use some attention in the rooms and also in service.”

Feb 25, 2008 by Adrienne from Henderson, NV
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• The hotel.

“This is the worst hotel I have ever stayed in, you had to go to the office for shampoo, no made service unless u pay for it, had to go to office to trade towels, no ashtrays in the smoking rooms, no water pressure, the volume didn't work on TV, it was a different remote for the TV, the dishwasher not working, the staff didnt' know the area it took me 2 1/2 hours to find hotel and we had great directions, when we called the hotel they didn't know where the biggest mall in phoenix was and it was across the street. They said they had a big sign we cant miss it. Well I can tell you there were 2 big trees in the way of that so called big sign.”

Feb 24, 2008 by Lee from Pahoa, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• The location was good.
• Lack of support/service, helpfulness of staff.

“There was no coffee available for the coffeemaker in the room, the bedside lamp did not work, there were hookers walking around on the property, and there was no internet hookup unless I wanted to pay extra for it. When I called the office (twice), I was met with an attitude of indifference on their part. I would only stay here as a last resort on my next visit. Not the Extended Stay experience as in other hotels or the last time I visited Phoenix.”

Feb 24, 2008 by Heather from Tucson, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff here was great & very helpful.
• The refrigerator made so much noise I had to unplug it.

“As a business traveler in a hurry, I did not get to spend much time at this hotel. The staff was GREAT. She was able to give me turn by turn directions. I called back when I was closer and let her know what a tremendous hurry I was in. She had everything out and ready to go, I spent less than 5 minutes checking in.”

Feb 24, 2008 by Ken from Seaford, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Close parking.
• Bar next door played loud music till 2 am!

“Never again! Room was filthy. Holes in walls blankets, and chairs! Wall sockets gone or not usable. Toilet ran entire stay. Sink wouldn't drain!”

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Amenities at Extendstay Phoenix Metro Center, Phoenix

AM/FM Alarm Clock Business Center Coffee Maker in Room Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Safe Deposit Box Television with Cable