Super 8 Motel-Williams East/Grand Canyon Area

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Oct 21, 2008 by Sabine from Borgerhout
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[6]

• The location was convenient for us.
• The managers' attitude, poor breakfast, pool was covered.

“Worst experience ever! Room was basic but ok. Breakfast was very poor and in a tiny corner of the reception-room (4 chairs & 2 small tables for a total of 40 rooms). When I went down for breakfast at 8 o'clock, there was no more bread (BF was supposed to be provided until 9.30h). So I asked the manager (politely as always) if there was some more bread, please. Out of nowhere the man started shouting at me, pointing and waving his finger: "This not restaurant! You eat continental breakfast!". I replied, completely startled that should include bread (doesn't it?), but the man kept shouting the same to me, louder, even came from behind his desk towards me. I got scared and backed up until he left. Never before have I been treated this way, for no reason. It was like he was having a nervous breakdown. His wife is also very unfriendly, never answered our good morning and such and only spoke to us in commands: "Fill out here! Sign here! Room upstairs"! The 2 other members of personnel (an woman at night-reception and a man who was cleaning the rooms), were friendly and acted normal. I've mailed a complaint to Super 8 headquarters, but they won't take any responsibility for their franchise hotels. Lots of apologies in a standard-formula reply, but when it comes down to it, this managing couple gets away with this behavior. Not even a warning will be given. My friends, family and myself will never stay in any Super 8 hotel anymore, as they clearly don't care how their (paying) guests are treated, and I will do my very best to dissuade others to stay there as well.”

May 30, 2008 by Acalya H. from Aliso Viejo, CA
Overall Rating: 4
Cleanliness:[8] • Location:[2]

• Good internet connection, good housekeeping service.
• Room floors squeak a lot, everything in the room (from carpet to soap) is the cheapest material, an ugly employee accommodation blocking forest view.

“I would never stay in this hotel again. The floor is squeaking, you can see all the hotel furniture and all the room belongings are the cheapest possible. I wonder why they built an ugly employee accommodation right between your window and the beautiful forest. You wake up and want to see the pine forest, instead you see an employee hanging around drinking coffee in front of an ugliest employee building (big butterflies and ugly artificial flowers are decorating the front wall). The only two good things; very good housekeeping service and a good internet connection. If you are just a businessman staying one night on the way, yes maybe I would recommend.”

May 16, 2008 by Connie from Tempe, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good Location.
• The towels had brown stains and I can hear the person above our room walking, we didnt sleep very well because the noise.

“It looks like somebody clean a little soccer player boy after a game in the mud with the wash towels, fold it and put in the room.”

Amenities at Super 8 Motel-Williams East/Grand Canyon Area, Williams

AM/FM Alarm Clock Adjoining Rooms Air Conditioned Bus Parking Continental Breakfast Copy Service Free Local Telephone Calls Free Parking Hairdryers Available Handicapped Rooms/Facilities Ice Machine Modem Lines in Room

No Smoking Rooms/Facilities Outdoor Pool Parking Pool Recreational Vehicle Parking TV Remote Control Television with Cable Truck Parking Vending Machines Wake-up Service Wheel Chair Access

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