River Palms Casino Resort

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User Reviews for River Palms Casino Resort, Laughlin

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Jul 13, 2007 by David from Los Angeles, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[8] • Location:[9]

• For the price, it was adequate. The beds were comfortable and towels, etc. were platefuls.
• The hotel appears to be run down. The room needed a good cleaning - the windows were so dirty my wife had to clean them!

“The hotel needs an overhaul. The furniture is old & battered, the tub drain was slow, one of the lamps didn't work, & the exterior is losing its paint. Its staff was very good to us, however. It is a very basic room. No coffee maker, no hair dryer, and no booklet of the amenities the hotel had to offer (restaurant, laundry, emergency exits, etc.). However, I've stayed there before, and probably will again. It's like an old friend.”

1 of 2 people found this review helpful.

May 9, 2007 by Adriann from Glendale, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Close to where I needed to be.
• Horrible customer service.

“I made a reservation for a King Size bed, and I got 2 double. This was my anniversary and it was just a major inconvenience. I will not stay at the river palms again.”

Apr 29, 2007 by John from Soldotnat, AK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• It was convenient to the things that we wanted to do. Nice on the river.
• It is old and in need of updating.

“The hotel has good covered parking and is convenient to the strip. The rooms are in need of updating. The furniture showed wear. The bathrooms were clean and the showers great. You had ready access to taxis out front and water shuttles out back.”

Apr 25, 2007 by Kevin from Victorville, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[5]

• Those other hotels were within walking distance.
• The staff was unwilling to give me the room I wanted.

“My itinerary said that I was in the north tower with a river view and keg size bed, my actual room was in the south tower (that only has three floors), the river view I had was a piece of blue though the bushes, and they only had a double bed, when I asked the clerk for a different room he said they didn't have anything else.”

Mar 7, 2007 by Jacki from Scottsdale, AZ
Overall Rating: 6
Cleanliness:[7] • Location:[7]

• The price.
• Smokey hallways.

“Good enough for the price would have liked a hair dryer in the room.”

1 of 1 people found this review helpful.

Aug 28, 2006 by Steve from Winslow, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, very good food, great staff.
• Bar selection in casino was poorly stocked.

“A great value for the money. The Lodge Restaurant was has great food and ample portions. A little noisy on the floor, but the rooms were quiet. No real complaints; an overall good experience.”

7 of 7 people found this review helpful.

Aug 23, 2006 by Brittania from Whittier, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• A beautiful view to the lake.
• House keeping left my room door open.

“I can say I was satisfied with my room, I had a beautiful view to the lake. Everyone there was friendly. As my first time in Laughlin I can say I was not disappointed. I will definitely go back. Thanks for making my first visit an unforgettable experience.”

4 of 4 people found this review helpful.

Jun 26, 2006 by Charles from Burnsville, MN
Overall Rating: 2
Cleanliness:[4] • Staff:[6] • Location:[5]

• It is on the river and the restaurant food was OK.
• There was a dead bug behind the bathroom door for 4 days.

“I was on the "Non-smoking" wing on the 3rd floor and even though we were 3/4 of the way down the hall, the smoke could still be smelled. With the current technology that could be eliminated. The hotel staff was pleasant but the feeling was that the hotel was just there to make money, not necessarily to make your stay more pleasurable.”

3 of 3 people found this review helpful.

Jun 26, 2006 by Chris from Downey, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[7]

• Price was good for the quality of the hotel.
• Smoky rooms, slow service.

“For the money, I thought the location and amenities were good. It was not the cleanest and the rooms were smoky, also the service was a little slow. Food was descent, and the pool was good. The location was excellent and easy to come in and out.”

1 of 1 people found this review helpful.

Jun 14, 2006 by Rosie from Murrieat, CA
Overall Rating: 6
Cleanliness:[3] • Staff:[6] • Location:[5]

• Easy access.
• The rooms were dirty, run down and needed help. No blow dryer in rooms.

“The atmosphere was not inviting, there were several different levels and a bit confusing. The entire casino was extremely warm, the pool was very small. Wouldn't stay there again.”

1 of 1 people found this review helpful.

May 27, 2006 by Charlene from Brockton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Breakfast daily for $1.22 in Palms Cafe w/Players Club Coupon.
• Understaffed (example: check-in)

“My room was clean, comfortable & offered a great view of the Colorado River & Arizona's Black Mountains. Shampoo & lotion were offered but hotel doesn't have coffee makers or refrigerators...some rooms have hair dryers. Hotel is older but there's a sense of hidden glory in the atmosphere, manicured lawns, restaurants overlooking the river, relaxing pool, good variety of slots & multiple denominations. The players club offers daily promotions but you must inquire as to how these work (24 hr rating is key)”

2 of 2 people found this review helpful.

May 8, 2006 by Rhonda from Palestine, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[10]

• The view of the river was nice.
• The solid brick wall view that my in-laws got. They were supposed to have a mountain view.

“The majority of the staff was not very friendly or helpful. We signed up for adjoining rooms with my in-laws with a mountain view. Our rooms were on different floors and they had a view of a solid brick wall. We would not stay at this hotel again.”

2 of 2 people found this review helpful.

Mar 2, 2006 by Debra from Grand Rapids, MI
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[5]

• Very kind staff.
• Shabby and poor room maintenance.

“While the staff was friendly and kind, the room was not good. The upholstery was shabby and dirty, they use those horrible flat sheets on the bed that pull out during the night and one of the electrical sockets was pulled out from the wall, fire hazard. We stayed two nights, and no one came to clean the room after our first night. The staff just didn't come at all. Also, the room had none of the usual amenities even the budget hotels have nowadays, no coffee maker, no microwave, no fridge, not even a hair dryer. I called the front desk to request a hair dryer and they promised me one, but never actually came with it. Parking is also in a huge parking ramp far from the rooms. All these things make this place unsuitable for families, even besides the fact that the lobby is a smoke filled casino.”

3 of 4 people found this review helpful.

Aug 16, 2005 by Alan
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[4]

• Location on river.
• Everything else.

“Used to be a nice place five years ago. Has gone downhill fast. Very poor upkeep, in major need of renovation. Rooms are dirty and many things do not work/broken. Water problems, leaks in plumbing, cold water not working/ only scalding hot, bad smells of mildew in rooms, no maid service for two days and until we called to inquire. Employees do not care about problems you are having. Management is non-existent and never on duty. Will not return until they complete major remodel.”

6 of 6 people found this review helpful.

Feb 19, 2005 by Sara P. from Rancho Cuamonga
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• I did ok in the casino
• Dirty rooms and bad management and customer service.

“We booked 2 nights at the River Palms and checked in at 6pm (3 hours after check-in). When we got to our room we found the bathroom was dirty. I