Stratosphere Hotel and Casino

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User Reviews for Stratosphere Hotel and Casino, Las Vegas

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Oct 16, 2009 by Matt from Watervliet,NY
Overall Rating: 8

• The swiming pool.
• Away from the strip.

“The food was good, the room was very nice and clean. Staff was polite and attentive.”

Sep 30, 2009 by AK. from Glendale,CA
Overall Rating: 6

• Floor where my room was smelled. broken TV remote in room.

“I have stayed at this hotel before, but in better rooms. My room was a bit rundown and the shower curtain was beginning to mold.”

1 of 1 people found this review helpful.

Sep 10, 2009 by Carmen from Mesa,AZ
Overall Rating: 5

• I liked the housekeeping people they were the best!
• That a kid poop in the pool, A foul smell in the sink. outlets didn't work.

“The check in was fast and the people were friendly and also the housekeeping. There were dirty walls, foul smell in the sink, outlets didn't work, and the TV wasn't working right.”

Sep 10, 2009 by from Sacramento,CA
Overall Rating: 1

• Nothing.
• Poor service, hard to get to front desk, no efficient AC.

“Its like a motel. AC wasn't working. We complained about it and nobody showed up for 2 hours. Then we requested to change the room. But even that room had same problem AC wasn't efficient. It was really hot in the room. My baby was crying because it was getting hot in there. Finally she slept and then someone in the next room took shower and we could hear it in our room. It took about fifteen minutes for us to reach to the front desk through call.”

Aug 25, 2009 by scotti daily, Tomas from Las Vegas,NV
Overall Rating: 7

• I liked the rooms layout and the bed was comforatable with goose down blankets and lots of pillows
• their system for luggage and room service was too much they didnt have a good system of doing things

“When I first arrived the bellman took our belongings to a room and told me i had to call from my room. He was unable to keep my belongings with me. then When upstairs he brought them and all I had was a hundred dollar bill. and 2 dollars in quarters i gave him the 2 dollars he then with an attitude said no he didnt want it. After all of that my stay was alright the maid forced her way in to clean up even though i told her no i didnt want any maid service. she proceeded to come in and tell me just to let her do the trash and floors. I did however have a falling out with girlfriend and they kept her luggage for 2 days until she was able to pick it up. so even though everything else wasnt that great they made up for it in the end.”

Aug 17, 2009 by Terri from Oak Hills,CA
Overall Rating: 5

• Hidden charges to use pool.

“The hotel charges a hidden fee just to use the pool.”

Aug 16, 2009 by Mike
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[7]

• Good restaurants, nice pool, service in restaurants was very good.
• Terrible check in procedure, some rude, unfriendly, and arrogant casino staff.

“Arrived at Stratosphere in Vegas at 1:00 in the morning, was on a plane for over 6 hours. All I wanted was to check in and get a good night's sleep in order to enjoy my first trip ever to Las Vegas. My two brothers and I stood in check-in line for over 30 minutes only to find out they did not have any rooms available even though they had confirmed my reservations. They made us wait for one hour before they told us how they were going to fix the situation. They ended up sending us to the Golden Nugget (very nice place) downtown. When we arrived at the Nugget we were helped immediately and had a room within 5 minutes. It was now 3:30 AM, not the start of what was to be a relaxing, exciting stay in Vegas. Even though I was very disgusted with the situation at the Strat when we arrived. I was willing to forgive and forget as we spent the rest of our stay in our originally planned hotel. As the week progressed I was happy with the restaurants (especially Roxy's and Felinni's). Both places were excellent with great service. I was however very disappointed with the casino's staff in particular the attendants at the craps tables. Many were rude and arrogant. I expected so much more. The good news is that all the other casinos that I visited had a much friendlier atmosphere and provided an enjoyable gambling environment. I will never go back to Vegas it was a one time trip for me, and if you are planning a trip for yourself I would not recommend the Strat except for the restaurants. I most certainly would recommend the Golden Nugget or somewhere on the strip.”

Aug 9, 2009 by Patrick from San Francisco,CA
Overall Rating: 9

• I liked all the amenities and restaurants that the hotel offered.

“This is a great hotel for leisure travelers looking for a good value with nice accommodations.”

Jun 21, 2009 by Shamim from Toronto,Canada
Overall Rating: 9

• Restaurant was
  very entertaining, friendly and clean.
• Too far from the strip, refreshment service in casino too slow.

“Very bright and friendly, courteous. Only thing is that $15.00 for fun book was too much specially not everybody use those facilities.”

May 30, 2009 by Irina from Endicott,NY
Overall Rating: 5

• Shows, there is more then 2 starbucks, nice view.
• The rooms do not have strip view.

“Great and comfy..we went there for your 1 year anniversary..it was nice. Be ready to pay more asides from what you originally paid for your room on Priceline.”

May 21, 2009 by David from San Bernardino,CA
Overall Rating: 7

• The staff was excellent. Terrific customer service!
• The color scheme of the hallways and no coffee maker.

“The quality of their customer service was fantastic! I really liked the fact they had a family pool and an adult pool. The color scheme of the hallways and rooms were a little droopy and dated, but the comfort of the beds made up for it. Buffet was okay, but the diner was a lot of fun.”

May 18, 2009 by Chuck from Valrico,FL
Overall Rating: 8

• Value.
• Lines were too long for check-in and buffet.

“For me, I got this at the last minute due to a family emergency. The value I received was fantastic. Certainly not the type of place to be pampered, but the rooms were clean and everyone was friendly.”

May 15, 2009 by Laura from Everett,WA
Overall Rating: 10

• The room was clean and beds were comfortable.
• The added $7.50 a night hotel fee.

“Overall, I was very pleased with the room. It was cleaner and the bed were much more comfortable than I expected them to be. It's a great deal for the price I paid. Also, the restaurant options were very adequate and varied. The only thing I didn't like was the hotel fee that we had to pay at check-in.”

May 7, 2009 by Katherine from Tucson,AZ
Overall Rating: 9

• Swimming pool, staff responds fast.
• Location.

“Our children really enjoyed the pool. The staff responded immediately and were very nice. I also liked the laundry facilities.”

Apr 29, 2009 by Sarah from Los Angeles,CA
Overall Rating: 1

• The waitress at the cafe.
• Very poor service, bad view, noisy and most staff unfriendly, expensive.

“I did not enjoy my stay and this hotel's atmosphere and staff left a bad taste in my mouth, wanting never to return to Vegas.”

Apr 26, 2009 by Dave from Warrenville,IL
Overall Rating: 8

• Very affordable.
• A little too far from the strip to walk.

“A nice place to stay but if you're even thinking of going up the spire they want to hit you with an $11 fee up front. No free Internet access either - it's around $11/day.”

Apr 20, 2009 by Manuel from San Jose,CA
Overall Rating: 9

• Easy access/and clean.
• The towels in the bath were too rough.

“I
will go to it again.”

Apr 4, 2009 by Greg from Richland,WA
Overall Rating: 9

• The quality of the facility.
• Location.

“It exceeded my expectations and the staff was friendly and helpful.”

Apr 1, 2009 by Angelito from Gardnerville,NV
Overall Rating: 9

• The pool staff was very good at making sure drinks or food was available when wanted by the customer.
• Location - too far from main part of strip.

“Great hotel but because of location, I will probably not stay at this hotel in the future.”

Feb 19, 2009 by David from Deerfield Beach,FL
Overall Rating: 7

• I enjoyed going to the top and overlooking Las Vegas. Nice!

“Overall, the hotel was in a good location. We enjoyed going to the top of the hotel and overlooking the city. The rooms are only meant to sleep in and go. No fridge or nice flow to the room. Lack of service. Other then that everything is good.”

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Amenities at Stratosphere Hotel and Casino, Las Vegas

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Casino Concierge Free Parking Golf Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable

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