The Westin Casuarina Las Vegas

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User Reviews for The Westin Casuarina Las Vegas, Las Vegas

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Jan 4, 2010 by from Beaverton,OR
Overall Rating: 3

• Nice beds.
• Smells like smoke everywhere, hotel service fee not mentioned, terrible bathrooms, dirty towels!

“This hotel is not a 3.5 star hotel! Aside from the beds, the hotel left us with a bitter taste in our mouth. The casino is small, the location is farther than expected. The rooms are small, the bathrooms and showers are not 3.5 star level. The towels were dirty, the locks and door knobs were broken everywhere. The internet was not complimentary. Too expensive for the quality. No value. We were not even interested in going to the pool.”

Jan 4, 2010 by Rachel from San Antonio,TX
Overall Rating: 5

• The hotel staff was very friendly.
• Not even close to the quality of the other Westin Hotels.

“I have stayed in plenty of Westin hotels, and this is nothing like them. Room was tiny, smelled funny, there was trash in the hallways, trashy people everywhere (possibly b/c it was an affordable option for New Year), the light was out above the shower. Nothing like the quality of some of the other nicer hotels. The location was great though for the price, and the hotel staff was extremely nice and friendly. They let us check in early and gave us late check out as well. Basically, the room was cheap for New Year's Eve, and I got what I paid for.”

Dec 30, 2009 by Victoria from Indio,CA
Overall Rating: 10

• The hotel was pet friendly and smoke free.

“The hotel was pet friendly and smoke free. Centrally located.”

Dec 10, 2009 by Ric from Escondido,CA
Overall Rating: 9

• Clean rooms and friendly helpful staff.
• Road in front of the hotel was under construction. Hard to get to driveway.

“This is a good business traveler hotel. No huge casino. Used by airline personnel. Very clean and quite rooms. Not much of a view out the North facing windows. Staff was very helpful. It is within walking distance of the strip. I would stay here again.”

Dec 3, 2009 by Greg from Santa Clara,CA
Overall Rating: 3

“They charged me a 15X daily service fee on top of my paid price. They didn't tell me about this fee until I was checking out and then rudely refused to do anything about it. The manager was extremely rude. Additionally, there may have been mites in the bed. I got about 30 bites in the two days I stayed here. So did my girlfriend.”

Nov 19, 2009 by Janet from Port Townsend,WA
Overall Rating: 1

• Non-smoking casino.
• $15 daily surcharge for nothing I wanted, homeless people outside front door, unfriendly front desk staff, and dark dingy decor.

“Do not stay here. This is not a 4 star hotel. It is far from everything with empty littered lots on both sides and homeless drunk people loitering in them. The desk staff
was unfriendly. The decor is dark and dingy and unpleasant including the restaurant. The swimming pool is tiny with a view of cement and the smell of cigarette smoke. The worst problem is the $15 surcharge per day, plus tax. This is supposed to be for a bottle of water in your room, a paper delivered daily (except not Saturday / Sunday), printing a boarding pass for guests, use of the Spa (which is not free) and use of the pool. The free wine and beer each night is a nice idea except the surroundings are so depressing I avoided it. I would not stay here at half the price.”

Nov 18, 2009 by Gaylen from Millbrae,CA
Overall Rating: 9

• The bed was very comfortable and cozy. Made a difference.
• A flat screen and a stereo to put my ipod would have been sweet.

“I come to expect any Westin property to meet a very high standard in hotel accommodations. This property was right in line with my expectations. The staff was friendly, the facilities were clean and up to date, and the overall experience was very good. I will stay here the next time I go to vegas.”

Oct 30, 2009 by Jim from Honolulu
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[3]

• Food and staff at the Suede was great.
• Blind sided us with a $15 resort fee!

“Front desk service spotty. Only one of the three agents was helpful and friendly. The other two did not help us at all. The hotel blind sided us with a $15 resort fee which was supposed to include a daily paper. No paper delivered on Friday. When I requested it the next day, they said that the daily paper is not available on the weekend. I should have gone down the street and paid less than half the cost of the hotel. And that was a true 4 star hotel.”

Oct 28, 2009 by John from El Dorado Hills,CA
Overall Rating: 1

• Walking distance to Las Vegas strip.
• Unable to sleep because of noise of air conditioning vent.

“The vacant lot between this hotel and the strip had groups of homeless drunks at all hours of the day and night. My wife did not feel safe walking alone from the hotel to the strip. The noise of air conditioning vent (not the air conditioning for the room) was excessive.”

Oct 28, 2009 by Clement from Mesquite,NV
Overall Rating: 10

• Valet was very friendly, registration friendly. All services first class.
• I cannot think of a thing.

“I would recommend to anyone and have done so already.”

Oct 28, 2009 by Michael from Pahrump,NV
Overall Rating: 5

• Was clean and effecient.
• Junk fee.

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Oct 28, 2009 by Raylene from Everson,WA
Overall Rating: 7

• Room service.
• Ladies at the casino desk were very rude.

“Nice hotel, people at front desk very nice. Ladies at casino desk very rude.”

Oct 27, 2009 by Sebastian from Bakersfield,CA
Overall Rating: 2

• Service fees at checkout.

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Oct 23, 2009 by Roshan from Millbrae,CA
Overall Rating: 1

• Nothing.
• Bad service, did not keep their promises.

“This is a bad place to stay. I was promised a free breakfast for that, but at the end of my stay I ended up paying for that breakfast. Their are also many hidden charges at check-out time. They wanted to charge me another 15 plus tax for a hotel service fee. I did not use anything there then my bed ans shower at this hotel. I didn't get a paper use the pool or the hotel gym and you had to pay 20 dollars a day for an entire day use of the Internet. I would not recommend this hotel bad service and false promises were made by the management.”

Oct 21, 2009 by Wendy from Spring Valley,CA
Overall Rating: 5

• Complimentary drinks.
• Hidden fees.

“The people who work at the hotel are great. The pool is small only allows about 50 people. The bathroom of the room didn't have a fan.”

Oct 21, 2009 by Jennifer from Irvine,CA
Overall Rating: 4

• Beds.
• Location, cleanliness, room musty, toiletries missing, ice broken.

“Nice hotel, but not the usual Westin experience. Four star rating is too high for this hotel.”

Oct 21, 2009 by Christy from Gilbert,AZ
Overall Rating: 5

• That it was a Westin and nice small casino.
• The staff, security, size of rooms.

“Sink in bathroom was clogged and not working, they refused to change rooms and insisted on having a repairman come to the room. We had to leave and upon returning back to our room the sink was fixed but the repairman left our hotel room door open and didn't latch it all the way. Nothing was missing out of our room but when reporting to hotel staff they shrugged it off and said that we were lucky that nothing was missing.”

Oct 20, 2009 by Margaret from Lowell,MA
Overall Rating: 5

“It is 0.6 miles from the strip which is a LONG walk at night.”

Oct 20, 2009 by Chad from South Jordan,UT
Overall Rating: 8

• The beds were very comfortable.
• The cleanliness was disappointing.

“The hotel was very nice. Our room had a few issues with cleanliness. There was nothing that would stop me from coming back to this hotel.”

Oct 17, 2009 by Danielle from Marietta,GA
Overall Rating: 8

• Comfy bed and friendly front desk staffs.
• Housekeepers kept knocking at our door and even tried to open the door and get in on the check out date which is unprofessional!

“Even though the hotel and the casino's small and the pool is way too small, but the bed is really comfy for a good rest after a long day of fun in Vegas. But what made me so mad is that one of the housekeepers tried to open up the door three times in the early morning at 8am on the last day of our stay in the hotel even after I told her that we were checking out at 12 noon. That's really unacceptable. But finally the manager promised to talk to the housekeepers and make sure it won't happen again. Afterall, it is not a bad hotel.”

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Amenities at The Westin Casuarina Las Vegas, Las Vegas

Babysitting/Child Services Bar/Lounge Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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