M G M Grand Hotel Casino

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User Reviews for M G M Grand Hotel Casino, Las Vegas

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Nov 22, 2009 by Jeff from Lancaster, PA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• The lions are cute.
• Dirty, safety issues. Nasty green lights glaring into your room all night.

“This hotel is anything but Grand. The rooms are dirty. There are no mirrors in the room, only in the bathroom. There are no coffee makers, no safe, no refrigerator. The management and staff is embarrassingly under trained.”

Sep 7, 2009 by Robert from Seattle WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location, comfortable bed, variety of dining choices, and fun!
• The long walk to the West Wing and the second-hand smoke.

“Stayed in the West Wing and I felt a bit isolated and the walk to the room was very long. The room was clean, the bed was very comfortable, but the lighting was poor near the closet and desk. Lots of choices for dining and it was nice having the Grand Canyon market next door for sundries. As a non-smoker after a few days, I was tired of the second-hand smoke exposure. The pools were great, but I wish the guests were asked to remove their towels if they were done for the day. I saw many lounge chairs that were empty for hours with just a towel hanging on them and guests looking for someplace to sit. Location was fantastic and after a couple of days the isolation I felt in the West Wing was a nice getaway from all the action. I would stay again at the MGM Grand, but I think two nights of Vegas is plenty.”

Mar 9, 2009 by Valeriob from new york city
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Shiny lights.
• Walked into upgrade room, smelled of drugs, and Rock & Roll. Not kidding.

“They switched us to one marquee suite with two king beds, with a promise to bring two extra rolling beds ASAP. Ashes in the bathrooms, sticky counter tops, stains on beds, etc. Extra beds arrived at 7am (6 hours after checking in). We did not sleep that night. Flooded, shower and tub regurgitated foul smelling water. Water everywhere. Porter arrived after two calls/3 hours. They mopped the floors but forgot to fix problem. Maid service never came. Carpets molding. Room smells like rotting sea turtle corpse. We did not sleep that night. Master suite bathroom tub backs up at 5am. Green/brownish water coming up from drain and not subsiding. Smells like 2 rotting turtle corpses now. Everyone is awoken by the smell.”

Oct 27, 2008 by pierre from schilde
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[8]

• Position on the strip and monorail.
• Restaurants too expensive rooms overprized.

“Room west wing was too small and dark; long walk no value for money. Got large room but old bed room, must be refurbished TV only 3 channels dirty carpet etc.”

Sep 11, 2008 by Michele from La Mesa, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• The restaurants were interesting and fun.
• NA.

“The hotel room was outdated by 20 years. The room overlooked the lower roof and trash bins so we had no view whatsoever.”

Sep 2, 2008 by Leigh from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• This hotel was very clean. The comforter was pure white and had not one spot on it so you know it was clean. Also, very great location on strip.
• The casino is a little smoky at times. The air circulation could be a little better.

“Very clean, updated and classy hotel. The staff was very nice and helpful. The location on the south strip was full of action. We saw Cirque du Soleil and were very impressed with the production of this show. The restaurants and buffet were good. The pools were nice, fun and clean. My son and I spent an afternoon on the lazy river and had a blast. The thing that impressed me the most was that the rooms were so clean and not a trace of smoke. The beds and pillows were soft enough to get a good night's sleep but could have been a little softer (a little to firm for my liking).”

Aug 31, 2008 by kim from Los Angeles
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Good food.
• Everything is bad!

“I will never stay at the MGM Grand! I stayed at the MGM Grand quiet recently. I arrived happy and excited to the check in with my boyfriend, as the whole trip was just starting. They tell us that we have received an upgrade. We are perplexed, and excited to see the new up graded room. We have a great trouble finding this room, but eventually wonder into a dark depressing bar which I would name Gorham City, and finally find elevators that lead to our section of MGM, in infamous, The West Wing. Think of Beauty and the Beast were Bell shouldn't go into the Beast's secret dark quarters. The elevator dings, and we inter the hallway to the second floor with grey walls, carpet, and ceiling were entrapping the entire hallway. There are no decorations or elaborate designs as you would expect most hallways to have in Vegas. It put one in an office feeling as you're going to work. A place, I believe, no one wants to be when they travel to Las Vegas. Finally, my boyfriend opens the door to our room and we enter though a bathroom with no doors! Walking past the bathroom we enter the bedroom with a shoebox space, and wonderful view of the parking lot! We are so tired at this point as it is very late from a delayed flight that we decide not to go and complain as they told us we could change rooms in the morning to the room we should have had. In the morning we are woken to a generator outside our room with people talking, and a closet light facing our room that would not turn off. After taking a shower, and the water leaking everywhere onto the slippery floor, there was no place for a woman to do her daily routine in privacy! Every little nose can be heard from the bed as one is in the bathroom. After getting ready to leave, my boyfriend and I look at the sheets and see some dead insects! There were even feathers from the down comforter scattered about, which my boyfriend is allergic to! Speaking of sheets the room only had one sheet and one blanket in the whole room! This was my worst experience while staying at a place other than my home! I would rather be camping in the Alaskan Tundra. We go and complain at the front desk, and I tell them everything that happened, and all they say is I'm sorry about that and it doesn't matter which one you get when you come, even if you were supposed to get a certain type of room. They also tell us that the room we stayed at did have a different floor plan, but with its new accommodations it was actually more an expensive room on their room listings. So we finally switched back the second night to our room and it was much improved. We had a better view and there was a door to our bathroom. There was much more space and a better style overall. I was still very upset from the whole lies about the so called upgrade from the night before. Though the price may be more expensive, it was not an upgrade in any means! Even though we had the room we should have had the second night, I will still never go back to the MGM grand as they treated us with no respect! Also, another saddening moment at the MGM Grand is when we went to the pool that flows like a river, the lazy river, I believe it's called. The pool was incredibly crowded, and I will never go back. If you have a kid, you would not want them to be here as there are drunken people everywhere holding drinks in their hands, and laving them out in the same place as children! I saw a boy walking away from the pool because he got hurt, and was crying and holding his arm. It's just not the most desirable place to be in my perspective.”

Aug 30, 2008 by Carly from Corydon, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Monorail, location.
• Malfunctioning toilet.

“Great location, friendly staff, elegant hotel, the most comfortable beds, I would stay there again.”

Aug 29, 2008 by Joe from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Umm. it had a casino and great shows.
• You can get kind of lost in it. It's really big.

“I really enjoyed my experience at the MGM Grand. It definitely lived up to my expectations of a Vegas hotel. The staff was helpful and courteous, the food was good, the shows were amazing, and the casino was right there.”

Aug 28, 2008 by Greg from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Good location and great pool.
• Desk had water damage.

“This hotel was what you expect from a 4-star hotel on the strip. It met expectations but did not exceed them.”

Aug 26, 2008 by Sylverser from Fort Washington, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• The room was very nice.
• The distance from the lobby to my room was to long.

“Over all staying in the MGM Grand was a very pleasant experience.”

Aug 23, 2008 by Frank from Norwalk, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Very nice staff.
• Too long of wait for services, valet, etc.

“Room was big but the furniture was worn and old and the TV's need to be updated to flat panel in a suite. TV station selection was very limited.”

Aug 21, 2008 by Christina from Whitestone, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• MGM Grand is a very large hotel that tries their best to accommodate their guests. It has a large variety of places to eat and an amazing pool.
• The waitresses in the casino were slow with serving drinks.

“I went to MGM for my sister's 30th birthday with a group of 25 people. The check-in desk did their best to get all of our rooms close together and were quick acting whenever contacted, i.e.: for extra towels, room service, etc. The fast food places were good for lunches and the restaurants in the hotel were nice too. The pool area has a lazy river, an area for children, and a 21 and over area called Wet Republic. The pool was great, but I never made it into the Wet Republic because it was $175.00 to rent a lounge chair for one person, yes $175.00 for a lounge chair or get this a better deal $750.00 for a table with 2 bottles of liquor. My friends and I thought that was a bit much for a pool, but I hope you have fun if you ever make it in there. Overall, my stay at MGM was great. There's something for everyone to do. Our group ranged in age from 23 to 60 and everyone had something to do throughout the day.”

Aug 20, 2008 by Brigid from Enniscorthy IE
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• The lions, the pools and the lobby. Plenty of restaurants for all tastes and budgets. Near the airport and central on the strip.
• Did not like The West Wing where we were staying. The corridors were very dark and room too modern.

“An amazing hotel, 6,000 rooms approximately like a maze finding your way around therefore not very personal. However very clean and well maintained. Make sure to specify non smoking room if you are a non smoker.”

Aug 18, 2008 by Kathy from Anaheim, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] •

• The beds were amazing. The most comfortable bed I've ever slept in.
• We had no housekeeping the 2 day.

“We really loved the hotel. Great location, wonderful beds, and we also really enjoyed the Lazy River pool. Look forward to going again.”

Aug 12, 2008 by Paul from Anaheim, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly staff and location.
• Food from grand buffet has gotten worse over the years.

“Nice hotel, but could have been better.”

Aug 11, 2008 by Chandra from Camden, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• I like that it was based on old Hollywood.
• There was a hair on one of the washcloths when I went in the room.

“I enjoyed staying at this hotel. The location is great and the amenities offered in the hotel were wonderful.”

Aug 7, 2008 by Cordy from Draper, UT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The beds were so comfortable. Staff was friendly. Valet is free.
• Waited long time for bellhop when we checked in tired at 1 AM. Rooms can be noisy from guests in hallway. Pools not as great as some other hotels.

“Beautiful and huge! It has everything so it is super convenient. Food/drinks can be pricey, but that is Las Vegas now. Cirque de Soleil show KA is right in hotel and is wonderful. Lots of stuff within walking distance and monorail is under hotel.”

Aug 4, 2008 by Ab from Turlock, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good comfortable beds.
• Rooms were not cleaned well, poor amenities, like soap, very expensive.

“Disappointed, housekeeping did not clean rooms well, even after I left tips. Long lines for everything, from buffet to waiting for elevators. Bath tub did not drain well, no fan in bath room, air circulation was very poor in the room.”

Aug 4, 2008 by Marcio from Long Beach, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[10]

• Location, convenience, entertainment options.
• Disrespect for privacy.

“The hotel is great - my overall experience was good and very pleasant. Hotel is clean, huge and with several options for entertainment. I just think they lacked common sense at one time, when they woke me up to switch the phone device in the room. The whole hotel had to switch the phone, but I believe they could have waited for a better time.”

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Amenities at M G M Grand Hotel Casino, Las Vegas

24 Hour Front Desk 24 Hour Security AM/FM Alarm Clock ATM/Cash Machine Adjoining Rooms Air Conditioned Americans with Disabilities ACT ADA Compliant Audio Visual Equipment Bar/Lounge Barber Shop Bath Tub Bathroom Telephone Breakfast Breakfast Buffet Business Center Casino Cellular Telephone Rental City Center Computer Rental Computer in Room Concierge Conference Facilities Connecting Rooms Continental Breakfast Copy Service Currency Exchange Data port Available Desk with lamp Disco Double Bed Electronic Door Locks Executive Level Express Checkout Fire Alarm with Light Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Free Transportation Game Room Gift Shop Golf Hairdryers Available Handicapped Rooms/Facilities Health Club

Heated Pool High Speed Internet Access In Room Movies Indoor Parking Internet Access Iron Ironing Board Jacuzzi Laundry Service Laundry/Valet Services Lounge Meeting/Banquet Facilities Modem Lines in Room Modem in Room News Stand Night Club No Pets Allowed No Smoking Rooms/Facilities Parking Porters Public Address System Radio Restaurant Rollaway Beds Safe Safe Deposit Box Sauna Security Shower Single Bed Smoke Detectors Sprinklers In Rooms Suite TV TV Remote Control Telephone Television with Cable Temperature Control Toilet Tour Desk Turndown Service VIP Rooms/Services Valet Parking Wake-up Service Wheel Chair Access