Imperial Palace Las Vegas

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User Reviews for Imperial Palace Las Vegas, Las Vegas

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Sep 5, 2009 by Lisa from West Bloomfield,MI
Overall Rating: 4

• Location.
• Rooms were difficult to get to once off of elevator.

“Run down.”

Sep 2, 2009 by Mike from Phoenix,AZ
Overall Rating: 1

• Location. That was it!
• Restaurants. Rooms. Overall experience.

“Our room had not been cleaned up after the prior occupant. We were given an upgraded suite as a result, but the suite was a disappointment as well. It was right by the parking garage which made it hard to sleep, and the TV did not work. On our second night we attempted to eat at the Pizza Palace, but ran into several issues. After placing our order (3 salads, a wrap, and two appetizers), we watched for the next 40 minutes as other people were seated and had their orders taken and food delivered. Finally, one of the members of our party (a restaurant manager) went to the back to find out what the problem was. The ticket for our order had fallen behind the printer, and so our order never made it in. This was questionable as the restaurant was not that busy, so you would have hoped the waitress would have been following up on the orders for each of her tables. On top of that, after taking our order and bringing our drinks, the waitress never returned to fill our glasses until much later in the evening after the food situation was rectified. Fortunately our party member took action, otherwise there's no telling how long we would have sat there waiting for the food. 15 minutes later, everything arrived... except for the house salad one of the party members ordered. A couple of minutes later and that was out. After all of that, you would have thought that some measures would have been taken to compensate our party for the long wait and the order mishap. Not the case. The same party member who took action before, once again stepped up to say that this was unacceptable. The waitress took it to the manager, who waived two beers off of the check (about 10% of the value). We told her that it was not good enough, and had her bring over the manager. He proceeded to blame us rather than listen to the situation, but finally agreed to go back and remove one more item. When he came back with the check, he told us $32 had been taken off the bill and left. Lo and behold, i”

May 15, 2009 by Holly from Bryan,OH
Overall Rating: 9

• Great location.
• Restaurant hours.

“Excellent location on the strip and friendly staff.”

May 7, 2009 by Jacqueline from Grandview,MO
Overall Rating: 10

• It's directly in the middle of the strip across from ceasars palace.
• Our view was looking at the parking lot, but the mountains were nice to see.

“Very nice and the shows were free in the casino area. We didn't spend much time in our casino, because we didn't know all they offered. Plus there is better across the way. They music was great and the employees were very helpful. I would stay there again.”

May 4, 2009 by Chandra from Tulsa,OK
Overall Rating: 10

• Hotel was right on the strip and was at a good price.

“Hotel was right in middle of the strip and was at a good rate. Was also next to the Monorail that would take you up and down the strip. Staff was fun and friendly. They had impersonator black jack dealers dressed up like Michael Jackson and other famous people. Hotel was also near plenty of cheap dinning and nice dinning as well.”

Apr 27, 2009 by Ryder from Sterling,CO
Overall Rating: 3

• Located in middle of the strip, Tram stopped at the hotel.
• Rude staff, 30 minute wait for front desk.

“Be prepared to wait 30 minutes or more to get checked in. I checked in on a Wednesday at 10pm and it took that long, can't imagine when they are busy! Front desk did not answer phone for 20 + rings every time I called. I was over charged on my room service by $2-$3 an item. Came back to the room the second night and my key did not work so I had to wait another 30 minutes at the front desk for somebody to reset it. No apologies from anybody about the wait or the faulty key. The room was clean and the maid service was good.”

Apr 22, 2009 by Denise from Cumming,GA
Overall Rating: 8

• Casino entertainment was very entertaining.
• Casino smelled very bad. Other hotels had nice fragrance mixed with smoke this one was pure smoke.

“Rooms are very plain, but pretty clean, no frills. Non-smoking rooms were as advertised no smoky smell.”

Apr 4, 2009 by Amy from Portland
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location.
• Dirty, unfriendly staff, smelly and old.

“The casino was dirty and unimpressive, the rooms were worse! We were told that our room was in the Capri building. Turns out, we weren't even in the hotel building! Our room was dirty and old, and the area felt unsafe and sleazy. If you have any self-respect, don't stay here.”

Mar 8, 2009 by Michael from Winnipeg,Canada
Overall Rating: 8

• Convenient location.
• Not as fancy as others.

“Great for the money.”

Dec 29, 2008 by Darryl from Ridgeland,MS
Overall Rating: 10

• It was a very attractive room.
• Casino.

“The only negative was that you had to go through casino to get to the elevator to go to your room. this may not be a problem for some but with children it could pose some problems. Other than that I loved the room and the restaurants.”

Nov 13, 2008 by Marion from Indio,CA
Overall Rating: 5

• I like the location ( middle of the Vegas strip).
• Water drainage in the sink and bath tub.

“Did not use valet parking because it was backed up. Self parking was a long walk to check-in. on the way to check-in we were attacked by several employees selling time shares. The water was very slow to drain in our sink and tub. The location of the hotel was great (center of strip).”

Nov 6, 2008 by
Overall Rating: 7

• It had a great location.
• The hotel room looked run down with water stains and cracks in the walls.

“The check in process was really friendly and the hotel room was what i had asked for. My room though was a bit dingy, it looked like nothing had been kept up in years. The shower did not drain and there was no fan in the bathroom to circulate the air. Tha air condition unit also was not that clean (air filter).”

Nov 5, 2008 by Nicole
Overall Rating: 4

• Excellent location.

“Check in was a long and difficult, room are terribly outdated, noise is a problem, and parking garage is very distant and filthy.”

Oct 5, 2008 by Bill
Overall Rating: 7

• The staff was fairly friendly and helpful.
• Too much walking! I did not like the crowded feeling of the hotel.

“I would say this hotel has seen its day. It had a worn out feeling to it.”

Sep 22, 2008 by G from Phoenix
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[9]

• Gaming.
• Old rooms slow elevators.

“The room was old and smelled like smoke. It was a non-smoking room. The water in the tub would not go down slow drain is what they told me. The wall paper was pilling off the wall the elevator was slow staff was nice.”

Sep 17, 2008 by Chris
Overall Rating: 7

• Comfortable bed.
• Elevators were extremely slow.

“Mini suite had mirrors on the ceilings and the shower was ridiculously large, cumbersome. I was just crashing for the night - took a late eve flight and needed to get up early so had just a few hours to sleep. I found the room inappropriate for my needs. I was not a leisure traveler - There was a family emergency I was trying to get to.”

Sep 13, 2008 by Hung from Pace, DE
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[10]

• Great location.
• Music from below was very loud and can be heard from our room on the sixth floor all night.

“It was pretty loud all night, the set up of the hotel is confusing, and hotel has a funny smell through out.”

Sep 12, 2008 by Derek from Billings, MT
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[10]

• Best location for inexpensive Vegas travel.
• Out dated ugly rooms.

“The hotel is in an awesome location for inexpensive travel to Vegas, seriously how much time do you really spend in your room?.”

Sep 11, 2008 by Steve from Chicago, IL
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• Perfect location.
• Run down.

“This hotel is in a perfect location. A bit run down. Staff was very friendly.”

Sep 10, 2008 by Debra from Sandy, UT
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[8]

• Location was good.
• This hotel was a complete dump!

“If you're looking for a hotel that has dirt in every place possible, then this is the hotel for you! The room was absolutely nasty. We didn't even want to walk on the floor without our shoes on. The bed was so uncomfortable and the sheet didn't even cover the bed. There was hair on the mattress pad that was showing through where the sheet did not reach. If you value your health, please stay somewhere else! The only good thing about the room was that the air conditioner worked really well. This is the worst hotel room I have ever stayed in.”

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Amenities at Imperial Palace Las Vegas, Las Vegas

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Casino Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable

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