New York New York Hotel and Casino

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User Reviews for New York New York Hotel and Casino, Las Vegas

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Dec 10, 2009 by James from Kitchener,Canada
Overall Rating: 7

• The variety of activities within the hotel.
• Rooms were unattractive.

“Would consider this property more of a high 3 star than a 4 star deluxe.”

Dec 2, 2009 by Vanessa from Norwalk,CA
Overall Rating: 6

• Roller coaster.
• Bathroom.

“Hotel itself seemed older. Perhaps it was because we chose to stay in the most economic room. Fixtures and bedding were outdated. Needs remodel.”

Oct 20, 2009 by Mark from Portland,OR
Overall Rating: 9

• Good choice of Restaurants and open common area.
• The Pool area is to small and somewhat inconvenient. The Bathrooms need updating.

“Good rates for the size of the rooms, good selection of Restaurants and activities.”

Aug 16, 2009 by Mark from Palm Desert,CA
Overall Rating: 7

• Ventalation of the cigarrette smoke in the casion was excellent.
• I had to upgrade to a different room to get a king bed.

“
Atmosphere of the hotel was very nice, staff was friendly. Food was very good. I would recommend this hotel to a friend.”

Aug 6, 2009 by David from Riverside,CA
Overall Rating: 10

• The quality of the staff and the cleanness of hotel.

“I loved this hotel because of the service to satisfy the customers.I got to the hotel early in morning about 7:00 am and they checked me in, even though checking is 3:00 pm.”

Jul 21, 2009 by Ellen from Brick,NJ
Overall Rating: 8

• Location.
• Non-smoking room smelled like smoking room.

“While our room was clean and comfortable, we requested a non-smoking room that smelled like smoke. Also we had some difficulty finding the front desk, it was not clearly marked when entering from the parking garage.”

Jul 19, 2009 by Thelma from Victoria,VA
Overall Rating: 10

• Good location.
• Lighting too dim in the lobby area.

“This hotel was met my expectation. It was clean and the staff was friendly. We enjoyed all parts of the hotel from the hotel parking to the check out by TV. The room was beautiful and the linen was comfortable. The pool was lovely.”

Jul 4, 2009 by Kathy from Hesperia,CA
Overall Rating: 9

• Service was excellent. Asked for something and it was brought to room in minutes.
• Long lines, computers were down, pizza was not good.

“It was nice staying at New York, New York. Interesting information placed around front of hotel about 9/11. Made me cry to think of innocent lives lost. Happy to know there are some who are interested in dedication rather than just making money.”

Jun 7, 2009 by William from Niceville,FL
Overall Rating: 3

• How it looks from the outside.
• Rooms.

“I assumed a 4-Star hotel rating would mean some sort of consistency across Las Vegas. The New York Hotel is definitely not a 4-Star hotel. I would perhaps give it a 3, at best. As soon as you walk in, the hordes of low-brow clientele overwhelm you. Squeeze by the into a long line and unhelpful staff at the front desk. Finally, when you make your way through the maze and into your room, it is a true disappointment. The rooms have seen better days - 15 years ago. They are definitely stale. The bedspread was disgusting and I don't even want to know the last time it was laundered. The windows look out into nothingness, and the beds were worn as well. I would never recommend this hotel to anyone.”

0 of 1 people found this review helpful.

May 10, 2009 by Ericka from San Antonio,TX
Overall Rating: 10

• Everything. The concept is awesome. I love New York. Everything in house.

“Loved it.
NY has everything to offer whether traveling for business or pleasure. The Broadway room with the view of the mountains was amazing. Restaurants excellent. Great clubs. ESPNZ one is cool etc. I would recommend this hotel to anyone visiting Vegas.”

Apr 19, 2009 by Jen from Yosemite Ntpk,CA
Overall Rating: 9

• Location.
• Inability to reserve a room type (king vs. doubles).

“Nice hotel, excellent location, okay room. Priceline reserved a Skyline room for us at New York New York and the front desk staff would not reserve a room type for us. (Said it was policy to not block room types). We ended up in a room with double beds sharing a bed. The room was nice but not of four-star luxury. It had a very small (19") TV with an unresponsive remote and few amenities. But it did have a large mirrored-door closet, nice tile in the bathroom (real door on bathtub/shower) and a nice view and was well-kept. Elevators were also pretty fast and uncrowded. It was nice, but I wouldn't stay here again unless I could be guaranteed a room type.”

Feb 16, 2009 by Mike from South Jordan,UT
Overall Rating: 2

• The Location is good
• Slow service, poor layout. I must have walked 300 yard down a twisting hallway to my room.

“Watch out! Slow service, long winding hallways, below average room decor, small tub & shower. I would not stay here again.”

Jun 8, 2008 by Candice from Houston,TX
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[2]

• We still got a room.
• The room is poorly laid out and not what was expected.

“My husband and I checked in June 7, 2008.”

May 30, 2008 by Karen from Mount Prospect, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• I loved the spa. It was affordable, and they did a great job.
• I didn't win big in the casino, but had fun.

“The New Yorker has this slice of pizza stand that has a line of 20 people from the moment it opens until it closes. Although, it takes about 15 minutes to go through the line. The $3.95 Sicilian pizza is definitely worth the wait. You feel like you are really in NY having a slice on the streets of Manhattan. The casino is set in Grant Park, with trees everywhere. I gambled in the morning. There was a little brawl going on between a man at the craps table. The pit boss, and the dealers did an excellent job of keep it under control. I was on my own, but didn't feel like it at this hotel. The gift shop was lovely, and appropriately priced. The pool seem extremely small, but it was too cold to swim.”

May 21, 2008 by Jan from Bloomington
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[8]

• Looked nice from outside.
• Guest services was terrible.

“I will never stay here again! Have been to Las Vegas many times. The hotel said, room upgrade, two for one breakfast, roller coaster rides, cocktails and for a certain date, add coupon for Star Bucks. Our room didn't face anything except the roller coaster and air blowers. Were told by desk staff, we don't know anything, complaint to the director of Hotel Training and Guest Relations. Did nothing to resolve our problems. I don't like being offered something and not getting it, stayed at MGM before this, no problems at all. I don't plan to return to NY-NY.”

Apr 20, 2008 by Heidi from Frisco, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[6]

• The Italian restaurant was very good.
• The hotel room was filthy. The sheets were dirty and looked like they had not been changed in a while.

“Due to the uncleanliness of my room, I would not recommend this hotel to any one. I was very disappointed in this hotel.”

Feb 27, 2008 by King from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• They gave us a free upgrade to a small suite.
• Checking in and out took far too long.

“Much better than expected. I felt like it was one of the better kept mega hotels on the strip and to top it off, they gave us a free upgrade on the room to a small suite with a Jacuzzi and very nice flat screen TV. I would absolutely stay there again. It took a long time to check in and out but I think their computers were acting funny. At least that's what the lady told me at check in.”

Dec 30, 2007 by David from Fremont, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• The price for its 4 stars status, even though doesn't feel like it.
• Didn't feel like 4 star hotels at all.

“The room doesn't provide a fridge for drink/food, doesn't have toothbrushes, and TV is old tube style instead of flat panel which I would expect for a 4 stars hotel.”

Nov 27, 2007 by Luke from Springdale, UT
Overall Rating: 6
Cleanliness:[5] • Staff:[2] • Location:[9]

• Location.
• Room was too small I could have paid less buying from New York New York direct.

“I thought getting a four star room on a Sunday in Vegas would be really nice. The room was average at best and small. The front desk staff was poor, the room was poor. The bathtub did not drain so taking a shower was nasty with a foot of water in the tub.”

Nov 26, 2007 by Alayna from Surprise, AZ
Overall Rating: 10
Cleanliness:[8] • Staff:[7] • Location:[10]

• Very fun atmosphere. Visually appealing. Lots to see.
• All of the towels were stained or dirty.

“The room was very nice and seemed pretty sound proof. I didn't hear a thing from the neighbors. The rooms were clean with the exception of the towels. The beds were sufficiently comfortable. The inside of the hotel is really amazing and there is a lot to see.”

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Amenities at New York New York Hotel and Casino, Las Vegas

24 Hour Front Desk 24 Hour Security AM/FM Alarm Clock ATM/Cash Machine Adjoining Rooms Air Conditioned Americans with Disabilities ACT ADA Compliant Audio Visual Equipment Bar/Lounge Barber Shop Bath Tub Business Center Casino Cellular Telephone Rental Computer Rental Conference Facilities Connecting Rooms Copy Service Cribs Available Currency Exchange Data port Available Desk with lamp Disco Double Bed Electronic Door Locks Express Checkout Fire Alarm with Light Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Free Transportation Game Room Gift Shop Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Health Club Heated Pool High Speed Internet Access

In Room Movies Indoor Parking Iron Ironing Board Laundry Service Laundry/Valet Services Lounge Meeting/Banquet Facilities Modem Lines in Room Modem in Room Multilingual News Stand Night Club No Pets Allowed No Smoking Rooms/Facilities Parking Porters Public Address System Radio Restaurant Rollaway Beds Safe Safe Deposit Box Sauna Security Shower Single Bed Smoke Detectors Sprinklers In Rooms Suite TV TV Remote Control Television with Cable Temperature Control Tour Desk Valet Parking Video Checkout Video Tapes Wake-up Service Wheel Chair Access

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