Best Western Northwest Lodge [Boise, ID]- Hotel Reviews

Discover the beauty of Idaho, stay at the Best Western Northwest Lodge! Our 'mountain retreat' in the city, provides a beautiful and cozy relaxing atmosphere complete with log pole accents, river rock fireplaces and Western decor. You?ll swear you were in a mountain lodge, yet you will be convenient to restaurants, shopping, corporations and more at our east Boise location. We are easily accessible off Interstate 84 at exit 57 / Gowen Road Exit, and only 4 miles from the Boise Airport. Our award winning, designed lobby, hosts complimentary continental breakfast each morning, fresh cookies & milk each evening, and a beer and wine bar each evening. Our indoor pool, spa and workout room are open 24 hours for your convenience. The hotel has a total of 69 rooms, 17 of which are suites. Our standard rooms include two queen-size beds or a single king-size bed. Each room also includes refrigerator, coffee maker, iron and ironing board, hairdryer, radio alarm clock, voice mail and dataports. Free cable television with HBO and free local calls are also included in all rooms. We have a variety of King Business Suites with or without sofa, and King Hot Tub Suites. Our Family Suites include 1 king-size bed and two queen-size beds and your choice of sofa or kitchenette, and are great for larger families or multiple roommates. All suites include microwave and videocassette recorder. At the Best Western Northwest Lodge, we pride ourselves on providing personalized customer service. Our front desk is available 24 hours for assistance, check-in and wake-up calls. We offer fax and photocopy services, valet laundry/dry cleaning services, and long-term airport parking. The hotel does include a coin-operated guest laundry room for your convenience. The hotel rooms have interior entrances with state-of-the-art electronic key locks. We provide video surveillance in public areas and security patrol at night.[less]

User Reviews for Best Western Northwest Lodge, Boise

Average User Rating: 7.5

Cleanliness:[8.0] • Staff:[2.0] • Location:[5.0]
Based on 4 user ratings

Dec 13, 2008 by Dewey from Kimberly,ID
Overall Rating: 8

The cabin feel and log cabin style.
Sleeping with the windows open in December.

“The heaters work great! So great in fact that we turned ours off in the room opened the window and the heat from the hallway kept us toasty warm all night long.”

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Feb 21, 2008 by george
Overall Rating: 8

It was new and very clean.
Our room was next to an exit door that we could hear slam shut.

“we needed a place to sleep with a breakfast and this was perfect. It was very clean and the rooms were large enough for 2 adults and 3 kids.”

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Apr 6, 2007 by steven from tacoma, wa
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[5]

Modern & clean.
Integrity of management.

“I received very poor customer service. I was in Boise with 2 colleagues to perform duty for the u.s. Army as an officer. I made my reservation by telephone & clearly informed the hotel clerk that I was in the army & needed the government rate. The clerk asked me if I wanted a room with 2 queen beds or 1 king. I opted for the king. When I pointed this out to the clerk at check out, she acknowledged the mistake & attempted to fix the bill. However, she did not know how to do it & after about 15 mines of trying, she told me she'd fax me a corrected bill. I later learned that the manager stated that the hotel would not change the bill. I should've been told of the higher cost & given the choice. I should be charged the same amount as my colleagues. The amount exceeds my per diem. The hotel should not go back on its word.”

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Best Western Northwest Lodge

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