Embassy Suites Hotel Palm Desert Resort

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User Reviews for Embassy Suites Hotel Palm Desert Resort, Palm Desert

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Jun 19, 2009 by Jim from Eagle,NE
Overall Rating: 9

“Would stay again.”

Feb 19, 2009 by Emily from San Diego,CA
Overall Rating: 9

• Accommodating guest services, spacious rooms, free happy hour daily, great breakfast, warm pool.
• Front desk staff seemed unorganized and confused, thin walls, room decor is not modern, smoking rooms smelled bad.

“Overall I was very happy with my stay here. Unfortunately I was there to have a weekend getaway with my boyfriend, and the hotel is definitely geared toward business guests and their families. We had a lot of fun anyway; the pool was large and warm, the free breakfast included made-to-order omelets and pancakes, and they have a daily happy hour with an open bar. I can't think of the last time I stayed at a hotel that gave me unlimited free drinks. The front desk staff seemed much. The room allowed smoking however, and it smelled like stale cigarettes. We requested an ozone machine to deal with the smell, and it made a big difference. All in all we had a great stay.”

Feb 18, 2009 by Richard from San Diego,CA
Overall Rating: 9

• Clean and spacious rooms.
• Hot tub was unavaible (broken) on day 2.

“It's a great hotel with the amenities for the family.”

Jul 10, 2008 by Vitalia from Santa Monica, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly.
• NA.

“The lady who was in charged of cleaning. Our hotel room was very efficient, friendly and very professional.”

May 2, 2008 by Rafa from Naucalpan MX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice big rooms.
• It was in remodeling.

“Great place, the breakfast is an excellent service, but I would like another choice. The rooms are big and comfortable.”

Apr 9, 2008 by Bobby from Riverside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a lot nicer that I expected.
• Nothing.

“The room was very nice and comfortable, close to the areas in Palm desert I was going to.”

Feb 28, 2008 by Paddy from Thonotosassa, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[10] • Location:[8]

• The lobby and breakfast.
• Not clean, security doors broken, dirty elevators; miss matched furniture.

“They were under renovations, messy, just plain unpleasant.”

Nov 8, 2007 by Terry from Monarch Beach, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Friendly staff and the breakfast.
• Outdated decor, bad placement of soap dishes in shower causing injury.

“Decent hotel, although dated decor. The freshly cooked breakfast is unique for a modest hotel. The bath and tub/shower needs refurbishing with new tile, a curved shower rod, and better placement of soap dishes.”

Nov 3, 2007 by Barry from Kirkland, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Nice complimentary package and very quaint atmosphere.
• It was a little tired and run down, small sized as well.

“As an example of embassy suites this one was lacking because it is too old. However the embassy suites usual package is excellent.”

Nov 2, 2007 by Robert from Beaumont, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Convenient and comfortable.
• A/c too noisy.

“Will try again on another date when available.”

Jul 5, 2007 by Jason from Rowland Heights, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• The customer service representative that checked me in was very friendly.
• Outdated furniture and an old smell in the room.

“It's a nice looking hotel from the outside and the old fashioned southwestern look is consistent with the inside. When we checked in the service was nice but the hotel room was not. The refrigerator was unplugged, the cable television was unplugged. Considering the 114 degree weather outside the A.C. was off so the room was like a sauna when we walked in along with a weird smell. Overall, once we got settled and had the A.C. on full blast for a couple of hours the smell sort of went away and we figured how to hook up the cable and plug in the refrigerator. Basically made the best of it.”

May 9, 2007 by Brian from La Palma, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and good location.
• Not a thing.

“Great place for a quick getaway.”

Apr 26, 2007 by Lana from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The chefs for the breakfast buffet were great - fast service. The manager's cocktail party was fun.
• Would have liked a balcony that had chairs so we could sit outside.

“The hotel had a lush romantic garden-style courtyard and it was beautiful at night with the lighting. The mountains overlooking the hotel were gorgeous. Overall, the internet photos of this hotel do not do it justice. They need to be retaken. Thankfully we were pleasantly surprised upon arrival. I would also suggest the lobby be remodeled and updated. Overall, a beautiful hotel in a nice area with plenty of shops and restaurants nearby.”

Apr 20, 2007 by Laurie from Waconia, MN
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[10]

• The women who work in the breakfast kitchen were great!
• The rooms seemed old, dark, and in need of remodeling.

“The facility seems to be in need of remodeling. However, the staff was friendly (especially the women who were preparing the cooked-to-order breakfasts). The free breakfasts were much nicer than we expected. ”

Apr 19, 2007 by Simone from San Pedro, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great to have 2 rooms, since we have a toddler it gave us time to ourselves after he went to bed.
• Breakfast buffet - the tables weren't cleared promptly, and no return area for trays, so the pigeons picked at the leftovers.

“I really enjoyed staying at the hotel. It was our first hotel experience with our 2 year old son. Hotel staff was friendly and helpful, the facility was very clean. Our son loved the pool and we loved that we had 2 rooms, so after our son went to bed, we could read in the other room without waking him! Great experience!”

Apr 18, 2007 by Steve from Los Angeles, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Clean, better then expected.
• Very thin walls and ceilings.

“Not a bad hotel, but not exactly luxury, good happy hour and breakfast was fine.”

Apr 17, 2007 by Patricia
Overall Rating: 10

• The complimentary breakfast and cocktails.
• Took 40 minutes to get through the breakfast line.

“Overall, it was an excellent experience and we definitely would go there again.”

Apr 8, 2007 by Jeni from Ventura, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The home like feel of the suite. It was easy to live there comfortably for four days.
• We were on the second floor and we could hear the people walking above us. The floors were not soundly made.

“The hotel was enjoyable. We definitely felt comfortable living there for four days. The service was quality as well.”

Mar 17, 2007 by Lenore from Dublin, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[6] •

• Nothing.
• Dirty, unsafe area, poor outside lighting, dingy.

“The hotel was a dump. I stayed by myself and felt unsafe on the grounds and entering my room. The whole hotel had a dirty look and was outdated.”

Mar 6, 2007 by Carol from Eagle, ID
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Breakfast.
• No business center, old looking.

“Just okay. I would not recommend it. I expected a lot more from an Embassy suites hotel and I certainly would not give it a 3, 4, or 5 star rating. We asked for a 5 star and this is what we got. ”

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Amenities at Embassy Suites Hotel Palm Desert Resort, Palm Desert

Babysitting/Child Services Coffee Maker in Room Free Newspaper Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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