Desert Springs A Jw Marriott Resort and Spa Palm Desert

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User Reviews for Desert Springs A Jw Marriott Resort and Spa Palm Desert, Palm Desert

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Sep 29, 2009 by Bobbie from Chula Vista,CA
Overall Rating: 9

• Lobby and golf courses are beautiful.
• Rooms, restaurants and pool area needs to be
  updating.

“I
did like the hotel and would return again.
I would have enjoyed my stay more if the rooms were a little more updated and if the pool area was upgraded a bit.”

May 13, 2009 by Natasha from Los Angeles,CA
Overall Rating: 1

• Nothing.
• This hotel is a spring break party place. It was terrible. Way to loud in the hall way even after 11 pm. There is a club located in the hotel too loud.

“Extremely loud all day and night.”

Apr 22, 2009 by Frances from Los Angeles,CA
Overall Rating: 8

• Rude front desk staff.

“The rooms need to be upgraded. It seems like they are spending too much time on keeping the common areas of the hotel beautiful. The actual room was not up to par in comparison to other resorts in the area.”

Apr 22, 2009 by Stephanie from Fullerton,CA
Overall Rating: 9

• Amazing, excellent customer service! Bent over backwards to give us what we needed. Many free items.
• Main pool was crowded, staff checked bags for opened containers, confiscated water.

“Lovely hotel, lively but classy. Excellent staff. Overpriced food, but many dining options in area so not an issue for us. Water provided everywhere for free. Is a place for families and singles. Fun overall!”

Apr 20, 2009 by Bruce from Yorba Linda,CA
Overall Rating: 8

• The use of facilities and showers on check out day. Starbucks!
• Requested two rooms close together on a low floor, but had 6th floor, rooms far apart. The concierge on phone, ignored 3 x's.

“The hotel is very nice. The kids enjoyed the boats, the pool, the birds. The activities for the kids, ie golf, tennis, lawn games are great. This is the only hotel in the area that charges for each activity. The activities at other facilities are part of the experience and included in the price.”

Feb 16, 2009 by Fred from Markham,Canada
Overall Rating: 10

• Large clean rooms with every imaginable amenity
• Have to pay extra for parking, internet

“As a day trip from San Diego, this hotel exceeded our expectations. Friendly staff, beautiful grounds, and great facilities contribute make you wish you could stay forever.”

Feb 11, 2009 by Cindy from Carlsbad,CA
Overall Rating: 10

• Clean and comfy beds. Beautiful View.

“From the moment we walked in, the staff was friendly. Our room was beautiful and perfect for the spa weekend we were after. Beds were amazingly comfortable.”

Jan 3, 2009 by Arnold L. from San Diego,CA
Overall Rating: 9

• For those who desire to be indulgent, this is a very good option.
• No treats on the pillow upon turn-down.

“This is a wonderful facility offering a variety of business and leisure options. Close to town yet isolated in its own right, it offers seclusion without being in the middle of nowhere. Friendly staff, high quality food, beautiful greens, and comfortable rooms all at a reasonable price.”

Dec 10, 2008 by Myers from Cheshire,OR
Overall Rating: 9

• Convenience.
• Few elevators, parking poor.

“Very nice but set up for the wealthy client. Elevator convenience very poor”

Dec 3, 2008 by Lyle from Westlake Village,CA
Overall Rating: 9

• The palm trees and lights at the entrance.

“If it were not for the resort fees this would be an excellent hotel. I do not use a computer. The 24 dollar valet fee was ridiculous for one night.”

Dec 3, 2008 by Tim from Gilbert,AZ
Overall Rating: 8

• The lake and grounds were very nice, location was fairly convenient.
• The added resort fee.

“Very nice location close to most attractions in Palm Springs (with in 20 miles or so). Beautiful setting including lakefront restaurants. The rooms are very comfortable and clean. Set for a leisure traveler has many amenities at added cost (spa, golf, etc). There is also a mandatory $24.00 / day resort fee that was a bit of a surprise.”

Nov 25, 2008 by John from Las Vegas,NV
Overall Rating: 10

• Every one seems friendly, we had a flat tire and they located a repair shop near by.
• Numbering system of rooms somewhat confusing, sprawling facility and long distance to rooms!

“Excellent facility with beautiful grounds. Whenever you walked by any staff member they were smiling and greeted you as you passed. We picked up a screw in our tire, when I called the desk to ask for information about repairs they called back within 10 minutes with directions and the name of the owner of a nearby tire shop. Much appreciated service in an unknown town, it saved us the hassle of trying to find help in an unknown town.”

Oct 9, 2008 by Jim
Overall Rating: 10

• Beautiful facility with 1st class rooms.

“It was definitely a 1st class resort-level hotel with an impressive lobby, courteous, professional staff, and well-kept, large rooms. The rooms were clean and very comfortable with a larger LCD TV, and large bathroom. It was a beautiful, comfortable, classy hotel, and would stay there again!
”

Sep 25, 2008 by abraham
Overall Rating: 8

• I really liked the look and feel of the hotel.
• Too much walking to get to room. Walls were very thin.

“The hotel was nice, with a friendly staff. It was clean and the service was good. The room was nice, very spacious with an LCD
TV and hd programming. The room walls were a little thin and we could constantly hear everyone around us. The hotel needs more elevators I'm different areas to avoid customers from walking so far to get to your room.”

Sep 10, 2008 by Mike from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The entire facility was gorgeous and the staff very friendly.
• The pool was very loud and full of drunk/rowdy/obnoxious guys. Security didn't seem to care.

“The Desert Springs JW Marriott Resort & Spa is a beautiful hotel on a very nice property. Our room was way at the end of the east wing, directly overlooking the lake. In the evening they offer free boat rides that begin within the lobby. The property has a nice, large pool area, 2 golf courses, and several restaurant options. The room itself was very nice and large - it had two extremely comfortable full-sized beds with amazing linens & pillows, a shower and a bathtub, a huge flat screen TV, and a nice balcony with a couple chairs. It was a bit of a trek from our room to the lobby, but it wasn't that bad because we weren't directly overlooking the pool so there was less noise. Make sure you get a room over the lake if you can, and not facing the parking lot. The staff was very nice and accommodating and every one of them I saw in the hallway was sure to say hello. Security was around, but they didn't seem to care that this place is a 4-star resort that caters to families and couples. It was really obnoxious! However, I was able to tune it out for the most part and enjoy my stay. The poolside bar & grill was nice, as was the breakfast buffet at the lakeside restaurant. Overall, I would recommend the resort, but if you are looking for a very relaxing time, maybe mid-week would be better than on the weekend.”

Sep 9, 2008 by Scott from Hermosa Beach, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nice outdoor area.
• Filthy room, changed rooms, hotel staff overcharged, we received credit that never received.

“I have conveyed my experience JW Westin is supposed to be Marriot's best hotel, but we experienced just the opposite.”

Aug 1, 2008 by Karen from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• I loved the atmosphere the room was wonderful the grounds beautiful would definitely stay again.
• I liked everything.

“Wonderful staff very clean rooms the pool area was great for romance or kids.”

Jul 12, 2008 by Rebecca from Los Alamitos, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful and friendly. We had a wonderful stay!
• The food was overpriced and not very good.

“Overall, we had a wonderful stay and would definitely go again.”

Jul 8, 2008 by Susan from Riverside, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[7]

• Beautiful atmosphere, great beds, wonderful grounds.
• Security staff.

“There was a great for security at pool facilities, cops and undercover, that staff was rude, they searched my young minor daughter's bag while she was trying to enter pool by herself, while they had a whole pool full of Iranian males in pool being rowdy. They also stopped her another time when she was trying to bring a bag of popcorn that she bought at their facility. Pretty ridiculous. Makes one wonder what's going on there.”

Jun 5, 2008 by Avivit from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, and the atmosphere was very good.
• We felt that beside the room, everything else cost money-like all exclusive!

“We felt good at this hotel, but one thing that bothered us was, that everything you wanted to have cost money, where in other hotels doesn't cost. Like: internet for our laptop, you want to rent a movie from the TV, every where else cost around 8-9$, it costs $14, things at the pool to play with. The night club at the hotel cost entrance the same as people coming not from the hotel, and so on and on. Over all was very good, the kids loved it there.”

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Amenities at Desert Springs A Jw Marriott Resort and Spa Palm Desert, Palm Desert

24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Boutiques Business Center CD Player Car Rental Desk Childrens activities Coffee Maker in Room Concierge Desk Connecting Rooms Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Game Room Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies

Iron Lounge Maid Service Meeting/Banquet Facilities Mini Bar News Stand Outdoor Parking Outdoor Pool Parking Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Secretarial Service Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Wet Bar

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