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Palm Springs Riviera Resort
1600 North Indian Canyon Drive,
Palm Springs, CA
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Average User Rating: 7.0 Cleanliness:[7.5] • Staff:[7.0] • Location:[7.5] Based on 480 user ratings |
Oct 28, 2009 by
Catherine from Escondido,CA
Overall Rating: 4
“Our room was not maintained. fridge did not work, lightbulbs out, towels and coffee were not replaced each day.”
Oct 26, 2009 by
Dean from Los Angeles,CA
Overall Rating: 8
“This place is dreamy. You will drop some cash in the restaurant/bars. If you get a Priceline room here, it's top-notch for the money and the pools are beautiful. The location is still a short drive to the strip area of Palm Springs, but you still have to get in a car or cab it. Had a great stay here.”
Oct 23, 2009 by
Mia from Huntington Beach,CA
Overall Rating: 9
“Definitley recommend the hotel .. close almost walking distant to main strip of shops and spa casino..great pool (not good and expensive drinks $13.)but rooms are very well done.. sinks both times
I was there backed up..but over all a great hotel with palm springs feel..”
Jul 4, 2009 by
Kristy from Hemet,CA
Overall Rating: 6
“I thought everyone was extremely nice. The hotel remodel looked nice, but was very confusing to navigate through the hotel. The pool was dirty and when we ordered a beer it was warm.”
Jun 9, 2009 by
Rebbecca from Newport Beach,CA
Overall Rating: 10
“I loved the hotel and can¿t wait to go back with someone special, but as well as with the girls for a spa weekend. The guests were very nice and overall the experience was great. Would recommend securing a spot at the main pool as soon as possible as the chairs go fast!”
May 21, 2009 by
Frank from Huntington Park,CA
Overall Rating: 8
“Great hotel. Should get better personnel who are maybe a little invested in their job and not just there between high school and college.”
May 13, 2009 by
Susan from Gig Harbor,WA
Overall Rating: 10
“I visited the Riviera on a girlfriends getaway trip. We loved this hotel. The pool area was amazing and that was where we spent the majority of our time. We even ordered pizza in and watched movies to enjoy our room. The bed was very comfortable and the pull out sofa was nice to have. Loved the bathtub and shower. Everything about our stay was top notch!”
May 13, 2009 by
William from San Diego,CA
Overall Rating: 10
“Very nice hotel, great pools and location.”
May 8, 2009 by
Sandy from San Diego,CA
“When we arrived the front desk staff was very friendly and helped recommend restaurants in the area. We were also shown a map of the hotel and told where we could park. There was only one elevator in that building and having parked where we were instructed, we had to trek down multiple hallways to first get to the elevator and then go all the way back to the other end to our room. Overall, the hotel was okay and the staff was nice, it seemed like all of their issues stemmed from a lack of thoroughness and not enough staff.”
May 8, 2009 by
Paul from Las Vegas,NV
Overall Rating: 10
“Beautiful hotel and very friendly staff.”
Apr 19, 2009 by
Esther from Fullerton,CA
Overall Rating: 3
“I would never go back to the Riviera again. First of all, the resort is only a resort from the front lobby. The hallways in the buildings are dirty, old, and smelly. Further more, the resort charge is ridiculous. My room's shower leaked and the tub was dirty. When I had called the front desk, they had moved me into a room with a clean shower but had no TV remote, toiletries, coffee cups, and dirty linens. When I had called the front office to let them know that my room had to be made and that all the amenities weren't there, they said, "Oh, okay". No replies of apologies, when to expect the room to be made, etc. So, needless to say, I was upset that I had to pay the ridiculous resort charge. I can't believe they call themselves a 4-star resort! Don't waste your time at the Riviera. I would never go back there again.”
Apr 13, 2009 by
Marcus from Pomona,CA
Overall Rating: 4
“I was very upset with the customer service. They were not professional and when I had problems concerning the room there was no empathy and I felt like I was being rush off the phone. That really put a dent in my stay. If this did not occur. I will highly recommend this hotel. What makes a beautiful hotel with ugly customer service.”
Apr 12, 2009 by
Vicki from Mashpee,MA
Overall Rating: 8
“Biggest complaint is that there was a $25 resort fee for the hotel.”
Apr 12, 2009 by
Lisa from Pacific Grove,CA
Overall Rating: 8
“This was a beautiful hotel. The room was clean, though very nice. The staff was friendly and very close to downtown Palm Springs which was good for visiting Indian Canyon and shopping downtown Palm Springs or the outlets.”
Apr 12, 2009 by
Andrew from Vancouver,Canada
Overall Rating: 8
“Definitely recommend this hotel for a romantic getaway. The rooms, lobby and pool area were very swanky and cool!”
Apr 11, 2009 by
Marcy from New York,NY
Overall Rating: 3
“Very nice, beautiful pool, nice room, but under staffed and inexperienced. Lacking the 4 star service.”
Apr 10, 2009 by
Matthew from Riverside,CA
Overall Rating: 1
“This was my worst experience in several years. I logged roughly 260,000 air miles last year and thus stayed in several hotels and this is by far the worst hotel in any star category I have stayed at. The bags of trash in the hallways that stayed their for over six hours (until I complained) The vomit in the hall way that was still not cleaned up upon our check out. The sink that did not drain. The water being turned off until 9am did cause issues with being able to brush your teeth and even use the toilet. Clearly they could not handle any event. The excuse I received when I placed a call to him personally was that they had a big event the day before and I was coming in at the tail end of it. As though events were something new for this hotel staff. Absolutely stupid. I guess someone should only book this hotel when they are empty. Not sure if the service would be any better then either. The big rub is that this is a supposed 4 star hotel. Maybe in a third world country!”
Apr 7, 2009 by
Robert and Carol Kin from Louisville,KY
Overall Rating: 10
“Fun, alternative lifestyle friendly, clean, relaxing and yet exciting. Atmosphere-retro look, right out of the sixties-very Las Vegas-ish.”
Apr 2, 2009 by
Judie from Lakeside,CA
Overall Rating: 9
“This hotel is unique, fun, and very appealing!”
Mar 30, 2009 by
Ann from Casa Grande,AZ
Overall Rating: 6
“Very attractive room, reasonably clean and comfortable bed.”
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