Palm Springs Riviera Resort

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User Reviews for Palm Springs Riviera Resort, Palm Springs

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Oct 28, 2009 by Catherine from Escondido,CA
Overall Rating: 4

• Great decor and atmosphere
• Lightbulbs were out in the room, frig did not work, a/c sounded like a plane landing.

“Our room was not maintained. fridge did not work, lightbulbs out, towels and coffee were not replaced each day.”

Oct 26, 2009 by Dean from Los Angeles,CA
Overall Rating: 8

• Staff seemed very relaxed and friendly, but also unintrusive
• Liked it all.

“This place is dreamy. You will drop some cash in the restaurant/bars. If you get a Priceline room here, it's top-notch for the money and the pools are beautiful. The location is still a short drive to the strip area of Palm Springs, but you still have to get in a car or cab it. Had a great stay here.”

Oct 23, 2009 by Mia from Huntington Beach,CA
Overall Rating: 9

• Very cool with a palm springs retro feel..
• Not only were the drinks pool side expensive $13. they weren't very good.. bad mojitos.

“Definitley recommend the hotel .. close almost walking distant to main strip of shops and spa casino..great pool (not good and expensive drinks $13.)but rooms are very well done.. sinks both times
I was there backed up..but over all a great hotel with palm springs feel..”

Jul 4, 2009 by Kristy from Hemet,CA
Overall Rating: 6

• Clean and friendly.
• The pool water was very dirty.

“I thought everyone was extremely nice. The hotel remodel looked nice, but was very confusing to navigate through the hotel. The pool was dirty and when we ordered a beer it was warm.”

Jun 9, 2009 by Rebbecca from Newport Beach,CA
Overall Rating: 10

• I love the overall atmosphere, upscale and fun.
• Pool chairs go fast and they can be hard to get. Pool staff could have been more attentive.

“I loved the hotel and can¿t wait to go back with someone special, but as well as with the girls for a spa weekend. The guests were very nice and overall the experience was great. Would recommend securing a spot at the main pool as soon as possible as the chairs go fast!”

May 21, 2009 by Frank from Huntington Park,CA
Overall Rating: 8

• The hotel.
• Pool side service. Worst service I have ever received.

“Great hotel. Should get better personnel who are maybe a little invested in their job and not just there between high school and college.”

May 13, 2009 by Susan from Gig Harbor,WA
Overall Rating: 10

• Old school retro, but new and modern.
  Amazing time.
• The first room they gave us did not meet our expectations, but they changed our room.

“I visited the Riviera on a girlfriends getaway trip. We loved this hotel. The pool area was amazing and that was where we spent the majority of our time. We even ordered pizza in and watched movies to enjoy our room. The bed was very comfortable and the pull out sofa was nice to have. Loved the bathtub and shower. Everything about our stay was top notch!”

May 13, 2009 by William from San Diego,CA
Overall Rating: 10

• The amazing pools and cabanas.

“Very nice hotel, great pools and location.”

May 8, 2009 by Sandy from San Diego,CA

“When we arrived the front desk staff was very friendly and helped recommend restaurants in the area. We were also shown a map of the hotel and told where we could park. There was only one elevator in that building and having parked where we were instructed, we had to trek down multiple hallways to first get to the elevator and then go all the way back to the other end to our room. Overall, the hotel was okay and the staff was nice, it seemed like all of their issues stemmed from a lack of thoroughness and not enough staff.”

May 8, 2009 by Paul from Las Vegas,NV
Overall Rating: 10

• Good location.

“Beautiful hotel and very friendly staff.”

Apr 19, 2009 by Esther from Fullerton,CA
Overall Rating: 3

• Location.
• $25 resort charge, poor customer service, and dirty facility.

“I would never go back to the Riviera again. First of all, the resort is only a resort from the front lobby. The hallways in the buildings are dirty, old, and smelly. Further more, the resort charge is ridiculous. My room's shower leaked and the tub was dirty. When I had called the front desk, they had moved me into a room with a clean shower but had no TV remote, toiletries, coffee cups, and dirty linens. When I had called the front office to let them know that my room had to be made and that all the amenities weren't there, they said, "Oh, okay". No replies of apologies, when to expect the room to be made, etc. So, needless to say, I was upset that I had to pay the ridiculous resort charge. I can't believe they call themselves a 4-star resort! Don't waste your time at the Riviera. I would never go back there again.”

Apr 13, 2009 by Marcus from Pomona,CA
Overall Rating: 4

• The hotel was very beautiful.
• Customer service.

“I was very upset with the customer service. They were not professional and when I had problems concerning the room there was no empathy and I felt like I was being rush off the phone. That really put a dent in my stay. If this did not occur. I will highly recommend this hotel. What makes a beautiful hotel with ugly customer service.”

Apr 12, 2009 by Vicki from Mashpee,MA
Overall Rating: 8

• Great pool.
• Hallways were
  too dark.

“Biggest complaint is that there was a $25 resort fee for the hotel.”

Apr 12, 2009 by Lisa from Pacific Grove,CA
Overall Rating: 8

• The decor.

“This was a beautiful hotel. The room was clean, though very nice. The staff was friendly and very close to downtown Palm Springs which was good for visiting Indian Canyon and shopping downtown Palm Springs or the outlets.”

Apr 12, 2009 by Andrew from Vancouver,Canada
Overall Rating: 8

• Loved the style and decor of this newly remodeled hotel.

“Definitely recommend this hotel for a romantic getaway. The rooms, lobby and pool area were very swanky and cool!”

Apr 11, 2009 by Marcy from New York,NY
Overall Rating: 3

• The hidden $25 per day resort fee. Under staffed and inexperienced.

“Very nice, beautiful pool, nice room, but under staffed and inexperienced. Lacking the 4 star service.”

Apr 10, 2009 by Matthew from Riverside,CA
Overall Rating: 1

• The location, decor.
• Dirty, plumbing issues, slow staff, worst experience in several years.

“This was my worst experience in several years. I logged roughly 260,000 air miles last year and thus stayed in several hotels and this is by far the worst hotel in any star category I have stayed at. The bags of trash in the hallways that stayed their for over six hours (until I complained) The vomit in the hall way that was still not cleaned up upon our check out. The sink that did not drain. The water being turned off until 9am did cause issues with being able to brush your teeth and even use the toilet. Clearly they could not handle any event. The excuse I received when I placed a call to him personally was that they had a big event the day before and I was coming in at the tail end of it. As though events were something new for this hotel staff. Absolutely stupid. I guess someone should only book this hotel when they are empty. Not sure if the service would be any better then either. The big rub is that this is a supposed 4 star hotel. Maybe in a third world country!”

Apr 7, 2009 by Robert and Carol Kin from Louisville,KY
Overall Rating: 10

• Quiet, clean and
  full service resort.
• A
  bit upscale and alternative for our taste.

“Fun, alternative lifestyle friendly, clean, relaxing and yet exciting. Atmosphere-retro look, right out of the sixties-very Las Vegas-ish.”

Apr 2, 2009 by Judie from Lakeside,CA
Overall Rating: 9

• Clean, fun decor, and comfortable.
• Crowded pool area.

“This hotel is unique, fun, and very appealing!”

Mar 30, 2009 by Ann from Casa Grande,AZ
Overall Rating: 6

• Attractive and comfortable room.

“Very attractive room, reasonably clean and comfortable bed.”

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Amenities at Palm Springs Riviera Resort, Palm Springs

AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Beach Concierge Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable

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