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Rancho Bernardo Inn
17550 Bernardo Oaks Drive,
San Diego, CA
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Average User Rating: 8.5 Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5] Based on 69 user ratings |
Aug 16, 2005 by
Christine from Denver, CO
Overall Rating: 3
Cleanliness:[6] •
Staff:[1] •
Location:[7]
“My husband and I went there for our honeymoon, on my father's recommendation, as he stays there every month for business. Despite advertising a complimentary breakfast, they charged us between $30-50 for each morning meal. We also had several room service orders charged to our room that were not ours, and they wouldn't remove those charges, even though they admitted the meals had been delivered to another room. Though we were polite and did not raise our voices to the staff at all, the desk clerk was extremely insolent, acting as though it was in poor taste to ask them to adhere to the advertised rates and actually told us they were glad to see us go! After we returned home, we discovered that they had added another $120 in port fees to our bill after we checked out. Also, we were awakened each morning by construction and re-awakened by the housekeeping staff entering our room, even though we had a privacy sign on our door. The private adult pool had children running around and screaming, though there was a separate family pool area. The pools stank of urine. We will definitely not be going back.”
2 of 2 people found this review helpful.
Jun 2, 2005 by
Hakan from Fremont, CA
Overall Rating: 6
Cleanliness:[10] •
Staff:[6] •
Location:[7]
“This is a great resort, top-quality, but for the super rich. I got a great rate. But the resort added a $12 fee- what a rip-off. I had to talk to the manager to get it waived. The charge for a bottle of water was $6. It seemed they charge a lot for everything, which doesn't matter to most of their (super rich) customers. If you are cost sensitive like the 99.9% of the population, I would not recommed this hotel.”
1 of 1 people found this review helpful.
Jun 1, 2005 by
Azadeh from Citrus Heights, CA
Overall Rating: 7
Cleanliness:[9] •
Staff:[8] •
Location:[6]
“The Hotel was beatiful, but our room was not located in the right area. We did not feel that we were staying at the hotel.”
1 of 1 people found this review helpful.
May 30, 2005 by
Alan from Calabasas, CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[5] •
Location:[10]
“When I asked what the $12 resort fee was about, The front desk staff sternly responded that the fee is non-negotiable and charged to every customer.”
1 of 1 people found this review helpful.
May 28, 2005 by
Steve from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“Hotel sits right on a golf course, rooms are spacious and well kept. Very relaxing ambiance”
May 25, 2005 by
Vessie from Corona, CA
Overall Rating: 8
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“The Rancho Bernardo Inn is a very comfortable place to stay with a personality of it's own. However I don't believe that it is as nice as many of the 4 star hotels I have stayed at. Staff very professional and helpful.”
May 12, 2005 by
Ed from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“This is a beautiful resort hotel with tons of privacy, excellent service, friendly staff and way above-average quality restaurants. It is a wonderful place to get away in rural San Diego County and we will definitely be going back to take advantage of the accommodations and services.”
May 11, 2005 by
Sandy from Marina Del Rey, CA
Overall Rating: 8
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“This hotel has old world charm and has a peaceful personality. The room was nice but not great. I would not give this 4 star hotel 4 stars. It deserves 3 stars in my opinion.”
1 of 1 people found this review helpful.
Apr 5, 2005 by
Raymond from Corona, CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Although this resort has been around for a long time you never felt like you were in an old hotel. The rooms and bathrooms were super clean and did not have the "old" hotel scent. The grounds were quite and peaceful. A great place to run away from the kids!”
Mar 6, 2005 by
Kim from Coldwater, MS
Overall Rating: 9
Cleanliness:[10] •
Staff:[6] •
Location:[7]
“0”
1 of 1 people found this review helpful.
Mar 3, 2005 by
Margaret from New Jersey, NJ
Overall Rating: 10
Cleanliness:[8] •
Staff:[6] •
Location:[10]
“We did not use their telephone nor their internet services but on checkout we were told they were charging for these items. We felt this was very deceptive.”
1 of 1 people found this review helpful.
Mar 2, 2005 by
Steve from Gilbert, AZ
Overall Rating: 4
Cleanliness:[3] •
Staff:[8] •
Location:[8]
“The location and staff were good. Room conditions were not great. It was clean but not thoroughly. Half-eaten candy bar under bed... strange strong smell in one corner... exposed electrical fixtures.”
1 of 1 people found this review helpful.
Feb 27, 2005 by
Daniel from Glencoe, IL
Overall Rating: 10
Cleanliness:[9] •
Staff:[9] •
Location:[10]
“We enjoyed staying at the Rancho Bernardo Inn for the price we selected. It has beautiful gardens, nice extras (a tea hour)and quiet pool and hot tub. Golfing and corporate seminars are in abundance. The room itself, is average - nothing extraordinary. The service and amenatives, more so than the room, make the stay memorable.”
Feb 27, 2005 by
Bruce from Spicewood, TX
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“The Rancho Bernardo Inn is total class. The rooms are extremely comfortable. The on property restaurants are tremendous. The staff is outstanding. I highly recommend this property.”
Feb 25, 2005 by
Astrid from Granada Hills, CA
Overall Rating: 1
Cleanliness:[7] •
Staff:[7] •
Location:[8]
“roof leak, toilet did not flush, we moved to another room and the sink was broken. Very thin walls you could hear the conversations of your neighbors. Door did not lock well, and TV would turn off and on. TV too small 18 inches. Refrigerator extremely small for drinks and very old. Mandatory fee of 12.00 a day for fitness room that we did not even use and areas we did not use.”
2 of 2 people found this review helpful.
Feb 24, 2005 by
Ify from Santa Fe Springs, CA
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
Location:[7]
“We did not receive the room we asked for and the staff did not show much concern or hospitality. I found a huge spider in the bathroom which made me wonder just how often the rooms are cleaned and just how thorough the cleaning is. For a four star hotel that was disappointing. In spite of all this, the hotel's okay.”
1 of 1 people found this review helpful.
Feb 24, 2005 by
Russ from Gardena, CA
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“Nice facilities, friendly staff with a very nice restaurant. Would recommend.”
Feb 24, 2005 by
Jimmy from Oceanside, CA
Overall Rating: 7
Cleanliness:[9] •
Staff:[9] •
Location:[5]
“Charged a $12 a day "resort fee" that I was never informed of at check in.”
1 of 1 people found this review helpful.
Feb 23, 2005 by
Monique from Chula Vista, CA
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“Overall, I really enjoyed my stay. The staff was especially pleasant. Also, there was so much to do on site that there really is no reason to leave until check out. Not to mention the restaurants. El Bizcocho may possibly be the finest dining experience I have had.”
Feb 23, 2005 by
Tom from Kitty Hawk, NC
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Hotel gave me several rooms to choose from most with King beds, friendly and treated great as a customer. Would stay again”
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