The Westin Horton Plaza

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User Reviews for The Westin Horton Plaza, San Diego

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Oct 2, 2009 by Jeralene from Ventura,CA
Overall Rating: 8

• The beds were very comfortable and we had a great view.
• We waited quite a while for someone to get our bags that they were holding. The gals at the front desk needed to be more helpful.

“My husband and I were really happy with the hotel. Nice room with a comfortable bed. Very close to shopping of all kinds, with Horton Plaza almost next door. The Gas Lamp district is very close also. My only issue was that it appeared that the front desk employees could have been more helpful. I would certainly recommend this hotel to others.”

Aug 8, 2009 by Joanna from Bakerfield,CA
Overall Rating: 1

• Staff was very friendly and helpful.
• Rooms would not cool down.

“I could not enjoy my holiday because I cannot sleep in a warm room so not satisfied with the hotel. I sent you an email thru customer service on your site.”

Jul 22, 2009 by Susan from Litchfiled Park,AZ
Overall Rating: 9

• Great location...lots of shopping and restaurants in walking distance. Quick drive to many beaches.
• Crazy, expensive parking (not disclosed on Priceline). Charged for WiFi (I've stayed in Hampton Inn's with free WiFi)

“Overall this was a great hotel. The pool was tiny (I think my backyard pool is bigger) but the area around the pool was nice...Deep covered area for those who want shade with comfortable furniture. The gym was good for a hotel gym. Location was great...many reviewers complained about the noise level but we found it to be quiet at night.”

Jul 17, 2009 by Mark from Carlsbad,CA
Overall Rating: 10

• Location location location!!!

“Great location near public transportation and next door to a great mall. The pool was awesome and the staff are bar-none hands down the nicest most sincere workers I have ever come across.”

Jul 10, 2009 by Sandra from Mesa,AZ
Overall Rating: 8

• Bed was very comfortable
• No fridge, parking garage was not free for customers. very expensive!

“Although the room was generaly comfortable, room service menu was outrageously expensive as was parking for customers. They should incorporate their parking fee with the hotel fee so it doesn't feel like your paying the $30.00/night for parking.”

Jun 26, 2009 by from Albert Lea,MN
Overall Rating: 10

• The pool, location, and staff.
• Charged to use internet.

“Great location for shopping and seeing the sights of San Diego. Great staff and everything about the hotel was excellent.”

May 4, 2009 by Dan from Morris,IL
Overall Rating: 9

• Next to the Gaslamp Quarter and Horton Plaza.
• Computers/Internet service is not free.

“Hotel is comfortable and nicely appointed. The staff is friendly and efficient.”

Apr 11, 2009 by Ann from Baton Rouge,LA
Overall Rating: 10

• Excellent service. Would stay here again.

“This is a very clean hotel located in the heart of Downtown San Diego. It is in walking distance to excellent restaurants and night spots. I will stay here any time I am in San Diego.”

Mar 14, 2009 by Darren from Scottsdale,AZ
Overall Rating: 8

• Good location to downtown.
• Very expensive parking fee.

“Overall nice hotel and convenient location. Room was spacious enough for two people and quiet. Biggest downfall was the cost of the overnight parking of $32 per night! Should be under $15 in my opinion.”

Mar 2, 2009 by Dorcas Hughley from Yuma,AZ
Overall Rating: 10

• The room was very nice and the bed was plush and comfortable.
• Charge for everything from the parking to business center.

“I enjoyed my stay close to all the attractions that I came to San Doego to enjoy. After paying for the parking garage we walked around from visiting the museum to dining!”

Feb 23, 2009 by Eric from Florham Park,NJ
Overall Rating: 7

• Location, decent food downstairs. Nice bathroom.
• Old workout facility, underwear at the swimming pool.

“It was a decent Westin. Not great! Rooms seemed a little dated and workout facility was old and musty. Food at the restaurant was decent. Location was pretty good, but if you want to stay in downtown SD - Omni is the way to go! Better all the way around.”

Feb 18, 2009 by Anisha from Roseville,CA
Overall Rating: 10

• Great location and within walking distance to everything.
• Charges $9.95 a day for internet and $29.00 a day for parking.

“The hotel is nicely decorated and appeals to both the feminine and masculine side. There is a breakfast area along with a lounge and restaurant and bar. The standard king room contains a king size bed with great linens and pillows, a chase lounge, table and chair, chair with an ottoman and a side table. It also has a nice flat screen TV. One of the best features was they provided two luggage racks, a small thing I know but it's the small things that people notice!”

Feb 11, 2009 by William from San Jose,CA
Overall Rating: 10

• Downtown location for the price.
• Public lobby spaces were small and spread out through a long wide hall. The front desk should be closer to the front entrance.

“Staff was very helpful and friendly all the way and the service was great. It is totally five star from the front door to the room and beyond.”

Jan 26, 2009 by Chau from Sherwood,OR
Overall Rating: 10

• We love this Hotel and we will stay again in the future. It's near shopping center, fun to walk around.

“This Hotel is clean and very professional, very helpful. The food is good, my family liked it a lot. We travel with all different ages and it seem like they're fulfilled, including the 20 months old.”

Oct 30, 2008 by Joan
Overall Rating: 7

• My first room was awful! It was grimy, dirty, and very used! The staff was great and moved me. My second room was much better.
• It definitely needs an upgrade in furniture! The room only had shelving for clothes, no dressers.
  

“When I spoke to the staff about my disappointment, they were quick to accommodate me. My second room was less worn, but my view was much better. I would just recommend new furniture. They did have the heavenly bed and shower, which was great, but no dressers and very worn and stained carpet, desk, and chairs. I do compliment the staff as being very helpful and friendly.
”

Sep 13, 2008 by Zave from Nyc, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Room very small-smaller than moderate priced motel.

“Location good. Room very small leaking faucet in bathtub not repaired even after repair was completed. Not enough bath towels for 2 persons. Soap, shampoo etc, was of poor quality.”

Sep 11, 2008 by tatiana
Overall Rating: 3

• Location.
• Staff.

“Never ever coming back there!”

Sep 10, 2008 by Julie from Petaluma, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• I liked the coffee and the people were nice.
• It was loud, sirens etc. The TV satellite went in and out which was frustrating, maid service didn't come.

“Not my favorite. I would recommend it to travelers as the location is right downtown. I wouldn't recommend it to people who want quiet or to watch TV.”

Sep 10, 2008 by Jessicah from Mesa, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[9]

• Lobby looked very nice!
• Our room.

“That is not what I would expect from a hotel. The lobby was four star, but not the room. I have had nicer rooms at newer Holiday Inns.”

Aug 30, 2008 by Denice from Livermore, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Staff was friendly & helpful.
• The bed was too hard. There was no shampoo & conditioner.

“The pool was very small. The staff was very helpful, which makes up for a lot.”

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Amenities at The Westin Horton Plaza, San Diego

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

Learn more about The Westin Horton Plaza at Priceline Travel Guides »