The Westin Horton Plaza

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User Reviews for The Westin Horton Plaza, San Diego

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Apr 21, 2008 by Francois from Quebec City, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is perfect.
• Nothing.

“Very comfortable and well located hotel.”

Apr 18, 2008 by Patty from Mcgregor, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location was excellent.
• The food was not great and very over priced.

“It was a pleasant experience, the location was perfect and the staff was very nice.”

Apr 16, 2008 by Laura from Laguna Beach, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Not up to four star standards.

“The AC was not functioning sufficiently, the renovation not up to four star standards. Example, the bathroom door was a sliding door that was extremely difficult to open and close.”

Apr 16, 2008 by Thomas from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Didn't get a king, had two doubles.

“Would definitely stay there again.”

Apr 13, 2008 by Chris from Mount Laurel, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location and bed was comfy, bath robe and towels nice.
• Room was small, elevator slow, internet was slow.

“I really thought this was just a little step above a three star hotel. The location was amazing. The room was small for a 4 star hotel however. The lobby was really nice however and they offered free massages 2-3 times per week. You had to pay for internet in your room, however, there was free internet in the lobby which was extremely slow and signed off all the time. The elevators were also slow and on the first night my iron was not working. I explained to the front desk that I needed a replacement soon. The bellboy took 40 minutes to get a new one. At times the bellboy never opened the door when I was leaving the hotel with luggage in my hands. The perks were nice general hot tub by pool, extremely comfy bed, nice towels and bathrobe, nice lounge chair, and nice lobby to sit down and do work. Finally elevators are extremely slow and try not to get a room next to elevators on banquet floor otherwise you will not sleep as a drunken reception leaves. 3.5/5 stars. Finally location is excellent.”

Apr 11, 2008 by Janis from Portland, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Attractively decorated, spacious rooms.
• Very poor elevator service.

“This is a conveniently located hotel for a business traveler that has a upbeat, contemporary vibe.”

Apr 4, 2008 by Therese from Minneapolis, MN
Overall Rating: 9
Cleanliness:[5] • Staff:[9] • Location:[10]

• The staff - they were great overall.
• There were fruit flies in my room!

“Wonderful location, great staff. Everything was good except the flies in my room -this is a cleanliness issue.”

Apr 1, 2008 by Maureen from Sandy Hook, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The beds were awesome! The location was also cool.
• The mail cleaned out our room before we were ready to leave, our flowers were thrown out and other stuff was almost thrown out.

“I have never slept better in a hotel room. It was also kind of cool being able to walk to the mall (had a great lunch there. One evening the person in the next room sneezed about 50 times, but it didn't have any effect on my sleep. It was just a little annoying to list to while it was happening.”

Mar 24, 2008 by Robert from Alexandria, VA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• Workout room.
• Long wait for elevator.

“For the price and star level this hotel lacked amenities found at much lower star levels such as free wireless internet, speedy elevators, signs posted apologizing for "mess" from renovations. This hotel does not deserve to be held in comparison to the Marriott's and Hyatt's of the world.”

Mar 22, 2008 by Ernie from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Within 15 minutes of the attractions we planned to visit.
• Parking is a luxury in Downtown, but advanced notice of the daily parking fee would have been nice.

“Hotel is more suited to business travelers. No dressers in any room (according to front desk when I tried to get another room). Kind of inconvenient when staying more than two days and literally living out of your suitcase. Parking was a little overpriced considering you pay a couple hundred dollars per night to stay here. Very quiet rooms, comfortable beds, but not suited for families. Great location to stay at when driving to major attractions or walking around town.”

Mar 21, 2008 by D.C. from Fort Lauderdale, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Excellent location.
• Limited television channels.

“Good location, near Horton Plaza and Convention Center, staff was helpful and friendly, not many free TV channels and there is a charge for local calls.”

Mar 21, 2008 by Raj from Ann Arbor, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The staff was very courteous and location great.
• The bathrooms in the hotel were not complimentary to the room, they needed work.

“Overall good, lobby great service awesome but the bathrooms could be upgraded.”

Mar 21, 2008 by Vic from Wilmington, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location, right in the middle of everything.
• Long waits for the elevator, $27/day parking.

“I really couldn't find anything wrong with the hotel, but it still didn't "wow" me.”

Mar 17, 2008 by Kevin from Spokane, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[6]

• Location is not bad.
• Horrible elevator service.

“This is not a four-star hotel by any means, it is a three-star at best. Rooms were average, bathroom was small. Elevator service was horrific, 5-10 minute wait consistently. Rooms and hallways need renovation, looks old and tired. Could have gotten a room like this at any number of places for much less money.”

Mar 9, 2008 by Cory from Brooklyn Park, MN
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[7]

• Location.
• Very smug people all the way around and it doesn't help when you way 5-18 minutes for the elevator.

“Good location and that is it. Very piss poor.”

Mar 2, 2008 by Sherry from Grand Marais, MN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Right next to Horton Plaza.
• Parking $27 and no free internet hookup.

“They told us they were going to give us a King bed upgrade from 2 doubles, and then said they made a mistake and didn't give it to us. Room was a tad shabby, but still clean and nice. The elevator took forever, stopping at all the floors even when nobody was there.”

Feb 23, 2008 by Thomas from Aurora, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Good location, Fine Front Staff.
• Early Disturbances due to 4th floor location. Miscues between Front, and operational staff.

“Excellent location, Good front staff. Great beds, big room. Complaints to front office met with sympathy, but little action. Poor execution on part of operational staff. Otherwise good but cannot overemphasize that operational staff, bed making, requested repairs not done, was disturbing.”

Feb 19, 2008 by Gerry from Homer Glen, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Good location, great staff, large rooms.
• Elevators ran very poorly, one was under repair, 5 to 10 minute waits were the norm.

“Great location and staff, attractive lobby & rooms, well equipped exercise room. Elevator problem left a bad taste along with $10 a day for Ethernet in your room.”

Feb 18, 2008 by Naalla from Bergenfield, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The front desk staff, concierges, and room service staff were fantastic. We also liked the convenient location.
• The rooms were a little small and didn't have a dresser to put your clothes away into. Also, the pool was closed and elevators were under renovation.

“I think this is a great hotel. It's not the prettiest but it's in a fantastic location, the personnel who work there were exceptional, and we got everything we needed. My biggest complaints are that the bath products were not what I would have wanted and that the elevators were slow because the hotel is currently under renovation.”

Feb 18, 2008 by Carrie from San Jose, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• The location is very convenient to shopping and restaurants.
• Not worth the price.

“The hotel room was adequate, but not worth the rack rate. If I hadn't gotten this room at this price, I would have never stayed here. The sheets are like sandpaper. The room was humid. The toilet paper holder broke when it was touched.”

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Amenities at The Westin Horton Plaza, San Diego

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services