Amerisuites Ontario Mills

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Sep 4, 2008 by Liz from Phoenix, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[8]

• Very close to Auto Club Speedway and good shopping.
• Staff was not friendly. WiFi internet was down, so caused problems.

“Overall, it was an ok experience. It was a nice and clean hotel. Trendy. Close to good shopping, and close to the Auto Club Speedway. The staff was unfriendly, showed us to the wrong room, and was upset at us for it. It was ok.”

Sep 4, 2008 by Sandy from Deer Island, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very spacious.
• There were no hotel maps in the rooms.

“We were impressed with the service, cleanliness and over-all appearance of the hotel. We would go back without hesitation. There was no part of the hotel - pool, breakfast area, lobby, rooms - that was less than 3 star at minimum.”

Sep 3, 2008 by Eric from Stockton, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very friendly staff.
• The way the pool was situated.

“It is a clean hotel with a nice breakfast. The staff was very nice and helpful. Nice big rooms with big Flat Screen TV's.”

Sep 1, 2008 by Julie from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The accommodations were exceptional.

“Nicely appointed with an exceptionally friendly and helpful staff. Very comfortable and convenient.”

Aug 4, 2008 by Aaro from Sandy, UT
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[5]

• Quality TVs in the room.
• Very unfriendly staff they do not do what they say they will.

“When I stayed there the first thing I did was ask if they had a shuttle that ran in the morning, as I had to be to the airport at 6 am. They replied with no but we will call and pay for a taxi for you. I show up at the front desk in the morning to find the taxi there, but I find out that they won't pay for and it cost me $28, to get to the airport, if I had known that I would have caught a ride from a guest at an adjacent hotel.”

Aug 3, 2008 by Robert from Fort Irwin, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The front desk workers were great.
• Not enough parking. We had to use the mall parking.

“The rooms was clean, the workers were friendly and the location was excellent. It was close to the I-15, shopping, restaurants and businesses. The bed was comfortable and we slept great.”

Aug 3, 2008 by David from Kennewick, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of room.
• Absolutely pleased.

“The Hyatt place was a delight! Each room a mini-suite. Great bed and general furnishings. 42" flat screen TV on a swivel so it could be viewed from the sectional sofa or bed. Very good continental breakfast. Close to many restaurants. This was far nicer than many of the 3 star hotels I've stayed in.”

May 21, 2008 by Eric from Tempe, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern remodeling and excellent customer service.
• Not applicable.

“Rooms were very well laid out and modern. Check in and out process was very easy and staff very helpful.”

Nov 16, 2007 by Debbie from Edmond, OK
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• This hotel was contemporary, had a very comfortable bed, soft towels, and a great breakfast of fresh fruits and bagels.
• I tried to check in twice and was kept waiting for some time before they could find a vacant clean room as early as 1 p.m. And as late as 5:30 p.m.

“I would recommend this hotel. It was clean, quiet, comfortable, and had contemporary furnishings.”

Oct 29, 2007 by Karin from Grapeview, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Will be a true quality hotel when they're done remodeling.
• Pool was drained. Lots of workers remodeling.

“In spite of the renovation work going on, this Hyatt is fantastic. The rooms are more than adequate and the 42" flat screen TVs are a great touch of class. This was the best hotel by far. We hope to get this place again next time!”

Oct 28, 2007 by Ed from Grapeview, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Being beautifully remodeled.
• Hotel still undergoing remodeling, workers everywhere, pool drained.