Hilton Ontario Airport

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User Reviews for Hilton Ontario Airport, Ontario

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Sep 10, 2008 by Kia from Vista, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[10]

• Nothing, it was dirty and they didn't clean the room properly.
• Everything, it was horrible for it to be a Hilton.

“The room smelled like smoke and was suppose to be non smoking. They charged for everything and had a few extra fees not explained before going to the room. The staff was nice but room service took forever and the rooms were disgusting. The glasses in the room hadn't been cleaned and the bedding had hair in it. The towels looked as if someone had used them and they weren't washed just folded and put on the towel rack. I was very disappointed.”

Sep 9, 2008 by Rodney from Ontario, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly staff.
• Internet purchases, parking.

“The Hilton is a great place to stay if your a business traveler, they really do a great job in taking care of them. The new pay for parking has a lot of glitches to be ironed out. For one, you pay but because of events those people park in the spot you are paying for and therefore it is hard to find a spot next to your room. This is a very good place to stay for a short time layover, or business week.”

Sep 6, 2008 by Paul from Pahrump, NV
Overall Rating: 3
Cleanliness:[6] • Staff:[1] • Location:[6]

• Good location.
• Waited 15-20 minutes at check-in & bed was to small for two people.

“To small and narrow for two people. The check-in staff was not at her position. Security had to locate her. She arrived to assist us after waiting for over 15 minutes. I was not pleased with the service from the hotel.”

Sep 1, 2008 by Jeremy from El Mirage, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale hotel with quality services.
• Charges for parking.

“The internet charge was $10.75/day which is outside of the norm for 90% of hotels and even a higher percentage of Hilton hotels. The added $11.75/day charge for parking was outrageous, especially considering the location of the hotel. It's located in the heart of the Inland Empire area and none of the surrounding hotels charge for parking.”

Aug 25, 2008 by Cheyenne from Alta Loma, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[4] • Location:[8]

• I liked the pool and workout facility.
• No air conditioning.

“When I got there I was informed that the hotel lost their air conditioning a few days before and that's why it was hot when I walked into the front lobby. They gave me a small fan to use in the room since it was over 100 degrees that day. It did not help. I believe that since it was hot and uncomfortable in the room/hotel that is why I did not like my stay. I was miserable!”

Aug 24, 2008 by Fernando from Victorville, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Staff is friendly.
• Food, hidden parking fees, not a 3 star hotel.

“While the door light indicator showed that we were safe in our room the reality was that the door was never locked! Hotel Manager was made aware of the issue move to another room and compensated us for three days. At the end of Comp day 2 we were locked out of our room! Went to front desk took care of the issue. Engineering never came to repair the broken AC in the room.”

Aug 22, 2008 by Maria from Big Bear City, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[9]

• Location to Ontario airport.
• Paying $11.25 per day to park.

“Old musty hotel revamped. Cigarette smell in hallways, no fridge in room, Kleenex box was empty. I would not stay here again.”

Aug 16, 2008 by Rebecca from Phelan, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean and the staff was friendly.
• You have to pay for parking and the pool has no privacy.

“The hotel was very clean and even smelled clean. I liked that no smoking was allowed in the building. The only think I didn't like was the pool had no privacy. You can't swim or relax without everyone looking out their rooms at you.”

Aug 14, 2008 by Susan from Charleston, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Comfortable very clean rooms.
• Bathroom so tiny you had to wedge by the sink to close the door.

“Overall the hotel exceeded my expectations; check-in problem. I don't think they should be charging $11.75/day for parking anyway - that's outrageous. Its nickel and dimming a guest to charge for parking and for internet in the room.”

Aug 13, 2008 by Cat from La Verne, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[10]

• Location and pool was great.

“That point the older woman stopped the girl from making small talk with us and just told her to give us the room key.”

Aug 10, 2008 by Mansoor K. from Plainfield, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The name Hilton.
• Internet is $10 additional; its not free.

“House keeping was not very good. Other than that, every thing was OK. Didn't feel like I was staying at a Hilton. It felt more like a Holiday Inn level.”

Aug 7, 2008 by Enrique from Newport Beach, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean Lobby, friendly staff, clean room.
• Room had obvious need for repairs on doors, walls, and some furniture.

“The room was clean, but there were major dings on the door, walls, and scratched (vandalized) furniture in obvious need for repair. The swimming pool and spa were dirty (i.e. dirt and tree leaves, and other debris floating around). It gave the impression of a deteriorating Hotel.”

Aug 5, 2008 by Chris from Pinon Hills, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was great. The atmosphere was nice.
• The pool could be more private from the parking lot. Maybe more shrubs and bushes would help.

“The hotel was great.”

Aug 4, 2008 by Shannon from Chesapeake, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great staff, comfortable room, convenient location.
• Bath tub and carpet could have been a little cleaner.

“The Ontario Hilton is a very nice hotel, definitely 3 stars, if not a little more. The staff was extremely helpful and friendly, the room service was delicious, and the room was comfortable. I have stayed there on a previous trip, and will stay there again in the future. Highly recommended.”

Jul 29, 2008 by Yolanda from Hayward, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, close to Ontario Convention Center, great staff.
• Had to call twice to have my room freshened.

“This hotel is very convenient as far as the location to the freeway, stores and restaurants. The front staff was wonderful, polite and efficient. Hotel is clean.”

Jul 29, 2008 by Mike from Clifton, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice hotel.
• NA.

“My wife requires a refrigerator for her meds, whether it be in the room or in the hotel. I called the hotel for this. Over the phone I was told she would have her requirements at no charge. When she got there she was told there was no refrigerator in the room and there would be a $10.00 charge for this and she had to pay it.”

Jul 26, 2008 by Richard from Fremont, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location was good, could have been closer to other restaurants or coffee shops. At least a bookstore.
• Had to travel by car to go somewhere quick. No food stores to walk to.

“Very nice place, very close to airport. Not close to shopping. Nice facilities. There was always some sales meeting going on, which was a good thing. I had no problem with that as a leisure traveler. It was a happening place.”

Jul 25, 2008 by Sara from Beaumont, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[8]

• Room was very comfortable & clean.
• Breakfast buffet was terrible, food was old, dry and very expensive.

“Room was nice once you got there, weird smell in hallways. Restaurant food was overpriced for the quality. Buffet food was not appealing, lox was dried out, other foods, juices not replenished or freshened up plates were empty with one or two things left on them, did not look appetizing.”

Jul 22, 2008 by Janet from Big Bear Lake, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's proximity to the Ontario airport.
• Everything was great.

“I would highly recommend this hotel for easy access to and from the Ontario airport.”

Jul 21, 2008 by Rick from Lubbock, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, atmosphere.
• Non fitted sheets on beds.

“Great hotel, big rooms, nice staff.”

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Amenities at Hilton Ontario Airport, Ontario

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services Yes