Best Western Capistrano Inn

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User Reviews for Best Western Capistrano Inn, San Juan Capistrano

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Aug 28, 2009 by Kristin from Lacon,IL
Overall Rating: 2

• They had a jug of water and tea available at the lobby.
• see above

“see above. AND, the hotel was extremely overpriced. We paid $100.00 for a dirty room! (yes, actual dirt and leaves on the tile floor!) The room smelled like stinky feet. We had to buy candles and keep them lit the entire time we were in our room to combat the stink.”

Jul 6, 2009 by Dave from Newport Beach,CA
Overall Rating: 2

• Dirty & old.

“The room smelled and was dirty. The place was loud and it was difficult to sleep. There was no Wi-Fi, and the only internet access was a jack 5 feet off the floor, next to the room door with no desk. If you want a real cheap economy hotel with zero frills, this is the place for you.”

Sep 24, 2008 by Lyne
Overall Rating: 6

• The hotel was clean and had a coffee maker.
• In the back of the hotel, construction trucks were taking up several parking spaces, laundry room was
  open.

“It was very clean and close to the beach. My room was in the back of the hotel, there were cement and construction trucks taking up parking spaces (not very attractive to look at either). The laundry room was open and sheets and bedding were spilling out in the parking lot.”

Aug 3, 2008 by John from Tottance, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• In roof frig.
• Other people were here almost filled up.

“Great hotel. Enjoyed refrigerator in the room. The bed was comfortable and did not have anothers grove in the mattress.”

Jul 27, 2008 by Lil from Tucson, AZ
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• Carpet was sticky. Had to wear flip-flops!

“Loved the location. One drawback. The carpet was sticky. I had to wear flip-flops!”

Jul 12, 2008 by Patrick from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful facility in a beautiful place.
• No continental breakfast.

“Excellent location, beautiful hotel, beautiful area. We were very pleased with our stay there.”

Jul 11, 2008 by Bruce from Chandler, AZ
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[5]

• Convenient location near freeway.
• Musty smell in room.

“When we got to our room, there was a strong cleaning solution smell in the room. We requested a different room, which was granted. The second room was better. The beds were somewhat hard. The desk staff was helpful.”

Aug 24, 2007 by Debbie from Bountiful, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very quiet and comfortable.
• I left early and the continental breakfast was not yet set up.

“I was very satisfied with the quality and comfort of this hotel. Will definitely stay here again.”

Aug 20, 2007 by Wendy from Saugus, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• I liked the setup and the pool location.
• It wasn't closer to the beach.

“The hotel was great. However, I thought it was overpriced.”

Aug 14, 2007 by Seth from Long Beach, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Close to freeway.
• Far from San Clemente.

“Decent hotel, friendly staff. Close to mission.”

Aug 2, 2007 by Nick from Coram, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Close to major highway.
• Difficult getting in and out of hotel grounds.

“Had problems with door key, bathroom toilet flushing and electric failures.”

Jul 23, 2007 by Judit from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was perfect. The staff was very friendly and helpful.
• I cant say anything wrong.

“Perfect location, easy to find, and excellent service.”

Jul 5, 2007 by Renee from Simi Valley, CA
Overall Rating: 6
Staff:[7] • Location:[7]

• Convenient to freeway.
• Dark and cramped. The bathroom was too small.

“Felt dreary and oppressive.”

May 10, 2007 by Claudia from Northridge, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It has good size rooms and is clean.
• It did not provide shower caps.

“It was comfortable and considers staying there again.”

May 9, 2007 by Jay from Whittier, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is extremely conveniently located to the freeway, golf, the mission and fine dining.
• I had a problem communicating in English with the maid service. But they were very friendly and polite never the less.

“The lobby staff was very friendly and polite. It is a very clean hotel. Did not see any broken/defective items any where on the grounds. (Usually, one sees at least a door or two that needs repair or an unpainted wall.) Everything was very well maintained.”

Apr 23, 2007 by Sara from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I enjoy the stay here! The bed room is spacious!
• The bathroom is a little bit small.

“I would recommend others to stay here.”

Mar 17, 2007 by Lisa from San Bernardino, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great pool and staff.
• The Denny's had slow service.

“Everything at the hotel was great. the staff were extremely helpful”

Feb 18, 2007 by Jim from La Mesa, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Good location, close to freeway.
• Overpriced hotel.

“Good clean room, no continental breakfast - coffee only, free USA paper.”

Jan 18, 2007 by Dennis from Braintree, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was ideally located for our vacation to south orange county, ca: near the highway and golf courses, good restaurants and clubs and the mission.
• It was tough getting out onto Ortega highway if you wanted to head east.

“It offered a pleasant hideaway-type atmosphere in the midst of a busy area. It was very clean. The staff was friendly and accommodating. It was a great jumping off point for the many things we had planned for our stay.”

Jan 2, 2007 by Glenn from San Diego, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• It was conveniently located, staff was helpful.
• Pool and hot tub were not working.

“For the price, it was a great and we would recommend this hotel to others. The location was exactly what we needed. We had a baby and even though the hotel was full no one said they heard a peep from him.”

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Amenities at Best Western Capistrano Inn, San Juan Capistrano

AM/FM Alarm Clock Coffee Maker in Room Fishing Fitness Center or Spa Free Local Telephone Calls Free local shuttle service Golf Hairdryers Available

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room Pets Allowed Pool Television with Cable Tennis

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