Best Value Laguna Inn and Suites

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User Reviews for Best Value Laguna Inn and Suites, San Juan Capistrano

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Sep 3, 2008 by Rebecca from Oakland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was clean and spacious.
• I had to call for missing supplies and for maintenance. Also door key was not programmed prior to arrival. We had to go back down to get key.

“Thick walls to block out noise of close traffic and guests in neighboring rooms. Room was easy to access and roomy and spacious.”

Jul 2, 2008 by Mary from Waller, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[4]

• Nothing really.
• Very old furniture, phone didn't work, only 1 pillow each bed.

“It was right on the freeway and very noisy, only 1 pillow each, old pillows at that mattress was marginal. All the furniture was very old and beat up. Phone didn't work at all - no dial tone. Very disappointed.”

Apr 25, 2008 by Kelly from La Mesa, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[1]

• Room was nicely arranged.
• Hotel internet did not work.

“Photo of hotel is so very cropped so it doesn't show the giant freeway overpass directly overhead or the train tracks directly behind that woke us up repeatedly throughout the night. Not close to the mission at all. Hotel Wi-Fi didn't work and when front desk was called they only offered an 800 tech support number. And using the term "continental breakfast" was a complete stretch. Try Svenhard's crappy plastic-wrapped fast food Danishes and a pamper of coffee with powdered creamer. That's it. Total crap experience. Oh, and by the way, it was the first night of our honeymoon.”

Sep 28, 2004 by John K. from Minneapolis
Overall Rating: 2

“The hotel was located between 2 major highways and Amtrak rail lines and also sandwiched between 2 fast-food joints. The only way I could have been farther from the ocean was for me to have stayed back home in Minnesota. Coupled with the fact that the only thing that could have made this hotel more noisy was if the hotel was slated for demolition with me still being inside it.”

2 of 2 people found this review helpful.

Sep 24, 2004 by Anne M. from Scottsdale
Overall Rating: 1

“It was the nastiest, dirtiest hotel I have ever stayed in. Our feet were black from the never-cleaned carpet, the bathtub was falling apart, there were stains on the bedspread. It was disgusting and I had to go to a different hotel the 2nd night.”

1 of 1 people found this review helpful.

Sep 20, 2004 by Ralph Z. from Mahwah, NJ
Overall Rating: 3

“Next to a freeway, a police vehicle was parked across the street, the room smelled and when I woke up in the morning a large moth was flying around.”

Sep 9, 2004 by Gwen H. from Sedona
Overall Rating: 1

“Terrible hotel, filthy, not enough supplies.”

1 of 1 people found this review helpful.

Sep 2, 2004 by Lowell B. from Buena Park, CA
Overall Rating: 3

“The hotel carpet was dirty, the tables and night stand tops were sticky. The room was musty.”

1 of 1 people found this review helpful.

Amenities at Best Value Laguna Inn and Suites, San Juan Capistrano

Continental Breakfast Elevators FAX Free Parking Guest Laundromat Honeymoon Suite Ice Machine

Iron Maid Service Non-Smoking Room Phone Service Refrigerator Suite Wakeup Service

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