Doubletree Club Orange County Airport

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User Reviews for Doubletree Club Orange County Airport, Santa Ana

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Oct 6, 2009 by Steve from San Bernardino,CA
Overall Rating: 9

• The rooms was clean, very nice looking - the bed was fantastic.
• The TV controls did not work well - did not get a cookie - all out.

“I have stayed at this hotel before on business and it was great for that. I enjoyed it enough that I would stay here for leisure excursion, as well. The bed was one of the most comfortable I have ever slept in! Thanks - it made my short but busy stay a great experience.”

Sep 13, 2009 by Joseph from Solvang,CA
Overall Rating: 3

• Convenient to work location.
• There is not enough space to elaborate.

“On three separate occasions I had asked for the air conditioning unit to be serviced. Each time the request was either ignored, not conveyed to the maintenance personnel, or maintenance was not competent to make the necessary repairs. The warm weather and lack of air conditioning made for a very unpleasant stay. I would not stay there again.”

Jul 24, 2009 by Marie from Fresno,CA
Overall Rating: 8

“Service was good except for the fact that my wake-up call was messed up.”

Apr 25, 2009 by Erin from La Quinta,CA
Overall Rating: 5

• Warm cookies at check-in.
• Parking lot full and overflow lot too far shuttle never around.

“Too noisy with sports event kids running up and down halls late at night-where's security? Parking lot was too Small for size of hotel,overflow lot was full,too and the available shuttle was nowhere to be found when we need a ride to/from the overflow parking lot, Also, no security watching overflow lot-what's up with that? My car was unsafe the entire stay.”

Nov 13, 2008 by Paul from Silverdale,WA
Overall Rating: 9

• Stylish decorations (not 80's bedding), Impressive staff, clean room and building, comfortable mattress.
• The exterior was not as attractive as the Double Tree across the street.

“Our family was very impressed with the hotel staff. We were always greeted with genuine smiles and quick, accurate service. Although the exterior was not top of the line, the interior made up for it with stylish decorations throughout, a beautiful dining area, excellent mattresses and bedding, new counter tops and accessories and a quiet nights rest.”

Oct 2, 2008 by Sean
Overall Rating: 1

• The bed was comfortable.
• The staff.

“There is a Doubletree Hotel 3 blocks away. I was dropped off at 2:20 am with a lot of luggage and learned that the Doubletree Club was right around the corner. The Doubletree Hotel staff never asked if I needed neither a taxi nor a shuttle. The person gave me bad walking directions and I got lost and walked about 40 minutes with my luggage until I found the Club. The Club restaurant was terrible, dried out eggs, greasy bacon and sausage and a staff who refused to speak Spanish (I am fluent) and I could not understand their English. They will not cook from the kitchen if you sit in the restaurant; you apparently have to order room service for a menu (non-buffet) item. Yet, they would no point even discuss it in the restaurant, they just said "no food at this time"- while the trays with fresh food are taken to the rooms. I called the front desk to ask for the shuttle at 5:45am (first shuttle). The man told me "just wait outside, it will come". The driver never came and acted surprised when I again asked the lobby guy for a ride. I almost missed my flight. If you are used to poor service and stupid people, I highly recommend this hotel.”

Sep 12, 2008 by Debbie from Schertz, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff was wonderful!
• Location was ok.

“Everyone was so nice at this hotel. The beds were ok, the rooms were clean and the restaurant good.”

Sep 11, 2008 by Jerome from Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice staff and complimentary parking.
• Limited dining options.

“Nice business location and one of the few remaining hotels with complimentary parking. Friendly staff and good service.”

Sep 11, 2008 by Norma J. from Costa Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The bed was extremely comfortable.
• Jacuzzi and pool have a view of the highway, not at all private.

“The Double Tree was a great for the price, we had corner room and it was peaceful and quiet. Our room was exceptionally clean and the bed was so comfortable, I'd go back just for that.”

Sep 5, 2008 by Jackie from Santa Ana, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Nice, clean, soft beds, cool AC.
• The one set of elevators.

“When we arrived the room was not ready and we had to wait half a hour. However the hotel did give us tickets for free breakfast. Other than that the room was nice, comfy bed, cool ac nice view. Parking was kind of far from the front door and there was only 1 set of elevators so it took a little long to get up to our room. Otherwise great hotel.”

Sep 3, 2008 by Shelly from Banning, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great and friendly staff.
• Double beds--too small.

“Right off the freeway, clean, excellent staff-let us check in early with my grandkids. Room was nice.”

Sep 2, 2008 by
Overall Rating: 8

“The hotel was nice, the location was right off the freeway for easy access. They gave free cookies which was nice.
I requested a non-smoking room, but
they put us
in a room that smelled like smoke. I requested to
transfered immediately. They took about 10 minutes, but they did transfer my room. Overall experience was good.”

Sep 2, 2008 by Lecia from Beverly Hills, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[1]

• The bed was comfortable.
• The staff needs boot camp training in hospitality.

“The room itself was comfortable but the restroom had a stench. Someone left a box of arm and hammer odor absorber outside my room as if to say I had an odor. I found it offensive and despite my complaint, the general manager has not responded.”

Aug 31, 2008 by Fred from Riverside, CA

Cleanliness:[10] • Staff:[9] •

• Convenient, comfortable, great price, very good service. Just what I wanted.
• What's not to love?

“Altogether a really good place to stay. The parking is free and close. The rooms are well-appointed. The service is friendly and professional. Location near freeways is great. I appreciate the chocolate chip cookie whenever I check in. That's a nice touch.”

Aug 27, 2008 by Jeff from Rancho Cucamonga, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff and patio next to lake.
• Small fitness center.

“Super friendly staff, extra clean, comfortable beds and pillows, no charge for parking.”

Aug 20, 2008 by Sam from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[4]

• Bed and towels.

“Very nice hotel for the price. Did not like all the construction around the hotel and the limited parking. There was some kind of event there and the parking space was taken by the event goers rather than having the parking spots reserved for the guests.”

Aug 20, 2008 by Yd from Calabasas, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Very clean room, good quality sheets and towels.
• Parking not enough spaces, additional parking far.

“Convenient location. Very clean room, good quality sheets and towels. Down comforter. Cleaning staff do a very good job. My only complaint is that there is not enough parking and additional parking is far, about 200 yards.”

Aug 15, 2008 by Connie from Piedmont, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Warm Chocolate Chip Cookies, pillow, blanket, bathroom amenities.
• Not enough parking spaces.

“Happily surprised how nice the hotel was.”

Aug 15, 2008 by Deb from Burnsville, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful.
• Construction in area caused power outage.

“Beautiful hotel. Quiet. Easy access from freeway. Staff was very friendly and helpful.”

Aug 14, 2008 by Rick from Bluffdale, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Off the beaten path but yet centrally located to every attraction we attended.
• Nothing.

“Very clean room and facility. Fast check in and easy parking.”

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Amenities at Doubletree Club Orange County Airport, Santa Ana

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable

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