Doubletree Hotel Santa Ana/Orange County Airport

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User Reviews for Doubletree Hotel Santa Ana/Orange County Airport, Santa Ana

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Apr 30, 2008 by Ken from Oakland, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was very nice, clean and great cookies!
• The area it's in is very boring, near the airport and office areas.

“I really enjoyed the stay at this hotel. The only issue I have is that the location isn't in the most active area. It's close to the airport and mainly office buildings around, so when walking around there's not really anything to see, especially on the weekends when even the Quiznos across from the entrance isn't open. The actual hotel and room themselves are very nice however. The staff was very friendly and the cookies rocked!”

Apr 24, 2008 by Ron from Redlands, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Cookies and the staff.
• Paying for parking.

“Very beautiful rooms great service and friendly staff.”

Apr 24, 2008 by Alex from Daly City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Free WiFi in the lobby, free use of business center.
• $14/night for parking.

“The parking per night is ridiculously expensive. It is $14 per car per night. I expected to have two cars, so I called ahead of time, and the guy at the front desk told me they would not charge for the extra car. But when it came time to check in, the manager wanted to charge for the 2nd car. After complaining, she decided to lower the price of the 2nd car to $7 a night. I subsequently decided not to use their hotel parking at all.”

Apr 23, 2008 by Tim from Pickton, TX
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[6]

• The bar was pretty nice.
• The hotel nickel-and-dimed for everything. The staff was not friendly.

“The room was simple and comfortable. Parking was pricey, 14 dollars for one night!, and the staff unfriendly. I ordered breakfast at the restaurant. About 2 minutes after I left I realized that I had not taken my coffee with me. I walked back in and asked for a to-go cup. The waitress told me that I would be charged an additional $2.96 because I had already left the restaurant. Pretty lousy considering I had paid $14 dollars for parking, and had left a 20% tip for each dining bill. I will never eat there again.”

Apr 17, 2008 by Evan from Miramar, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Amenities.
• No free internet, charge for parking.

“Nicely decorated with comfortable bedding. Beware of the charge for parking, and the fact that there is no free internet.”

Apr 16, 2008 by Jeff from Ridgecrest, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was pleasant and helpful.
• The 3rd floor reeked of cigarette smoke. My original room was absolutely awful with smoke.

“Something wrong with 3rd floor ventilation. Unless that's where they put all their smokers. I asked to be moved and they did with no problems at all. Difference between 3rd and 5th floors was unbelievable. No smoke up on the 5th.”

Apr 13, 2008 by Paul from Petaluma, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room and the bed were very comfortable.
• They lost a box of samples that had been sent to me the day before and didn't try to help me until I stood at the front desk and demanded that they do.

“It's a nice hotel that's convenient to the airport. The pool's small and the jets in the hot tub didn't work. Look out for the $14 charge to park.”

Apr 9, 2008 by Mike from Turlock, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Cleanliness, convenience and comfort.
• No hot water to shower the first morning.

“At check in the staff was friendly and the cookies were warm. Room was clean and comfortable. Got up the first morning and no hot water. Staff did not seem too concerned and not apologetic saying the engineer was on his way. Slightly different story than what I was told. Overall experience was good with exception of upset wife and cold shower.”

Apr 7, 2008 by Alain from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean and friendly.
• None.

“Very friendly and professional.”

Apr 3, 2008 by Wendy from Westminster, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The location was convenient to the airport and most freeways. Hotel was very attractive.
• Pool area was really small and the elevators were a little slow.

“I had mixed feelings about the hotel from some of the reviews I read. That was all put to rest when I arrived at the hotel. I was very impressed with the decor, staff and cleanliness of the hotel. The "Sweet Dreams" bed was to die for, and the Neutrogena bathroom products were a nice touch. I ended up using them everyday of my 5 day stay. The business center is such a great amenity to offer to hotel guest. I was able to check my email, look up directions, check in online and print my boarding pass. This is great for travelers who don't want to tote around a laptop while on vacation, and it saves on having to pay for Hi-speed internet connection during your stay. I also want to add that there were multiple families staying there during my stay due to basketball and volleyball tournaments. I requested a room away from the hustle and bustle, which the front clerk had already anticipated and had a room assigned on the 6th floor. I was amazed at how quiet and peacefully I slept. I would definitely recommend and stay at the Doubletree hotel-Santa Ana in the future.”

Apr 3, 2008 by Augie from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cookies, heated pool.
• Slippery bath tub.

“Great hotel, would love to stay again!”

Apr 1, 2008 by Norm. from Chula Vista, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• It's not a place where I would walk around at night, only across the street.

“It's not a place where I would walk around at night, only across the street.”

Mar 31, 2008 by Linda from Redmond, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[6]

• Good cookies.
• The staff, which they have as guests with no control.

“I would never stay there again.”

Mar 27, 2008 by Heather from Ladera Ranch, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, fast, friendly & easy check-in process.
• No balcony or windows that could be opened in room.

“Beautiful accommodations, conveniently located, fast, friendly and easy check-in process.”

Mar 27, 2008 by Ren from Orange, CA
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[8]

• Loved the kitchen!
• Lots of cleanliness issues. Needs to retrain cleaning staff.

“Very friendly and helpful front desk staff. Bring your own cleaning supplies. Cleaning staff needs serious retraining. If you're a clean freak avoid this place. Spent about 10-15 minutes cleaning the room after check in. We were there for more than a week so we experienced their once a week cleaning (if you can call it that). I left some tissue and a Q-Tip on the floor next to the side of the night table, in plain view, and sure enough it was still there after they "cleaned" the room. Do not walk barefoot on the room as they don't seem to believe in vacuuming the carpet either. The hotel is recently remodeled (late 2007-early 2008) so the beds and pillows are practically new so we didn't have problems. The bathroom had a bathtub. Kitchen is fairly adequate with a full size ref, microwave, stovetop, and coffeemaker. Wireless was very slow on peak hours so try using it when everyone else is sleeping already (after 10 PM) or early morning. Getting towels, soap, and shampoo from the front desk was no big deal for us. We just grabbed like a weeks supply of soaps and shampoos upon check in so we didn't have to go by every day. Starbucks, Subway, Baja Mexican Grill is next door and the Irvine Spectrum (20+ restaurants/Fast Food, Target, Macys, Old Navy, etc.) is a 1-2 minute drive. The 5 freeway is next to it while the 405 is about a 2 minute drive (5-7 stoplights away). Chinese, Pizza, Charo Chicken also has delivery service to the hotel.”

Mar 22, 2008 by Shelly from Las Vegas, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, nice staff, clean rooms, great beds.
• Pay for parking.

“We enjoyed the hotel.”

Mar 21, 2008 by Kim from Lafayette, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Accommodations were adequate. Bed was very comfortable. Wish they had Wi-Fi in the room for no charge.
• Wish there was a fridge available in the room.

“Accommodations were adequate. Bed was very comfortable. Wish they had wi-fi in the room for no charge. A very enjoyable stay, overall. Would stay there again.”

Mar 20, 2008 by Starlette from Murrieta, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hot cookies at check-in, great location excellent amenities.
• Parking was underground (parking garage).

“This hotel is located off the 55 freeway just past the 405 interchange, a perfect location for travelers with multiple destinations such as Disneyland and Knotts. Shopping immediately across the street provides easy access to coffee shops and dining. Clearly a three star as the room accommodations are both spacious and well appointed. Comfortable and well lit, the rooms were an appreciated welcome to our tired eyes.”

Mar 20, 2008 by Angie from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are great.
• Parking can be difficult.

“Overall we love this hotel and stay a few times a year.”

Mar 19, 2008 by Don from Temecula, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Nice rooms/easy access to hotel.
• Parking/public spaces/staff consideration of guests.

“The hotel had a large event over the weekend we stayed and we felt that the guests staying overnight were not considered. The event took over the entire lobby (hard even to get to elevators) and all the parking (note: a parking fee was charged with there being no place to park). I would rate this hotel as a 2.8.”

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Amenities at Doubletree Hotel Santa Ana/Orange County Airport, Santa Ana

Business Center Coffee Maker in Room Fitness Center or Spa Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room

Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable