Doubletree Hotel Santa Ana/Orange County Airport

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User Reviews for Doubletree Hotel Santa Ana/Orange County Airport, Santa Ana

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Oct 22, 2009 by Robin from Clovis,CA
Overall Rating: 10

• Clean, friendly, cookies at desk, reception staff great, shuttle availability for drive to dinner.
• Parking fee on weekend. I can see during the business week but not for weekend.

“Beautiful grounds and lobby. Rooms were very nice. Love the Neutrogena products in the rooms. Bed very comfortable. Quiet.”

Aug 31, 2009 by John from Morrison,CO
Overall Rating: 7

• The front desk staff person was excellent
• Hard to get to off the freeway

“Though hard to get to the staff was friendly and efficient and having access to a great chain restaurant was a bonus.”

Aug 9, 2009 by Brenda from Las Vegas,NV
Overall Rating: 10

• Staff is friendly, helpful, and knowledgable.
• There was nothing that we disliked.

“The staff is efficient. The hotel is clean. The restaurant has great food. We really enjoyed our stay.”

Aug 7, 2009 by Virginia from Victorville,CA
Overall Rating: 10

• Very clean facility and comfortable beds.

“The bed was very comfortable and the overall experience exceeded my expectations. The only odd thing was that it appeared that the unit was handicap accessible.”

Jul 23, 2009 by Marco from Temecula,CA
Overall Rating: 9

• Clean and very friendly staff

“Overall a good place to stay. Very clean room and friendly staff.”

Jul 10, 2009 by Lupe from Sahuarita,AZ
Overall Rating: 7

• Location & easy parking.
• Room was small.

“The room was clean, staff was very friendly and responsive. The room was a bit small, otherwise, great stay. Would recommend to others.”

Jan 5, 2009 by Giang from Mesa,AZ
Overall Rating: 7

• Location.
• Hidden fee of $14 per day after booking for unttended paking.

“The spa was out of service. The dinner tray was left on hallway for more than a day. There's a fee of $14 per day for unattended parking.”

Nov 11, 2008 by Joseph from Santa Ana,CA
Overall Rating: 9

• The bed was awesome!
• I walked on the carpet bare foot and it felt a little dirty. Though, all hotels are like that.

“Nice Location, easy to find. The staff was very nice, especially the front desk agents.”

Oct 26, 2008 by Dana
Overall Rating: 7

• Close to airport.
• Parking.

“Nice and clean, a hassle checking in on the day I was there.”

Oct 17, 2008 by Sue
Overall Rating: 7

• Ease of parking, right out front!
• The fact that my bathtub did not hold water, nor the sink and the over priced parking.

“Great location, easy to park, Ice machine worked this time, it was a little noisy this time but fine during the night. Kids were running in the halls. It's a nice place to stay for the price. However, they charge a ridiculous $14.00 per night to park.
”

Oct 16, 2008 by aly
Overall Rating: 7

• Comfortable bed, clean, quiet.
• The front desk people, and parking cost.

“This was a nice hotel, have stayed here before, both times thought front desk people were rude. Parking cost at $14 a night is ridiculous.”

Oct 16, 2008 by joseph
Overall Rating: 5

• Smells bad, places smokers and non-smokers in rooms next to each other.

“Hotel looks nice from the outside, inside completely different story, especially the rooms, looks like something out of the 70's. Got a non-smoking room next to 3 smoking rooms, smoke came in through all the cracks in the door and was told there was no other non-smoking room available. Parking was also $14 per night.”

Oct 9, 2008 by Anna
Overall Rating: 4

• The entry way
  nice.
• Rude staff.

“Hotel was nice, no valet parking, it was a non-smoking room but reeked of smoke.”

Sep 13, 2008 by Susan C. from Oak Park, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Beautiful lobby, very clean room and bathroom. Nice workout room, too.
• The pool and Jacuzzi was very blah looking and small, and needed some tropical plants in planters or some extra touch to be inviting.

“A little tricky to find, so follow directions carefully, but safe, very clean and good value. Also, has nice restaurants available to walk to across the street.”

Sep 13, 2008 by Pat from Sunnyvale, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[8]

• Comfy beds, warm cookies on check-in, free WiFi in lobby.
• Wedding on Saturday night prevented us from parking in the downstairs lot.

“Centrally located for our purposes. Easy access to freeway. Slept great on those very comfortable beds (I'd suggest higher thread-count sheets for an exquisite experience, but I know I'm a diva). Although I expected to billed $14/night for parking, they waived that fee (possibly because it was a holiday weekend and they weren't full). I didn't complain!”

Sep 10, 2008 by Erin from Antioch, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• Very nice upscale.
• NA.

“Overall good except for toilet paper. I went to the front desk and they said they did not have it there but would send it up. I waited 1 hour then called the front desk and was told it would be up shortly I left the next morning never receiving the toilet paper.”

Sep 10, 2008 by Barbara from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, great rooms.
• Nothing.

“This was a great hotel. The location is perfect, the rooms are nice, very clean. We love Doubletrees!”

Sep 5, 2008 by Thao from San Francisco, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[7]

• Good location to freeway and airport and free good chocolate cookies.
• Not enough staff, no housekeeping at night, stuffy in the room. AC does not work well.

“This hotel has good location because it is very close to the airport and freeways. However, the staffing and room comfort are just horrible. The room was extremely stuffy. The air conditioning did not work well at all. The room smelled like mildew. I could not sleep all night because I could not breath. Anyways, it was not comfortable and pleasure experience at this hotel.”

Sep 4, 2008 by Linda from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to pool/spa/fitness.
• Had to pay for parking.

“Nice area, clean upscale rooms, good cookies, looks good for large parties with banquet rooms, felt safe and very comfortable.”

Sep 4, 2008 by Kristen from Phoenix, AZ
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[5]

• The location was good.
• There was not enough parking space and it was chargeable.

“Every time they came to clean the room they would turn the AC off. So after a day at the beach we were faced with a hot room. They charge a fee to park, which we were not informed of until we drove 480 miles to get there. There were not enough parking spaces for the hotel. There was a soccer team, a volleyball team and a engagement party all at one time, so I think they over booked themselves. Twice we had to park on the street. I will not ever stay there again. I was absolutely disappointed in the hotel and the whole experience there.”

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Amenities at Doubletree Hotel Santa Ana/Orange County Airport, Santa Ana

Business Center Coffee Maker in Room Fitness Center or Spa Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room

Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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