Chase Suite Hotel Fullerton

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Jan 7, 2008 by Ben from National City, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff is terrific - friendly, helpful & available.
• There was a lot of deferred maintenance - lots of things need fixing.

“The staff is excellent at this moderately priced hotel. The "social hour" with the complimentary snacks and drinks, including some California wines, and the Continental breakfast were above average. While the Jacuzzi in every room is a selling point, the one in our room was in need of service - it leaked badly and the jets were a bit sluggish. The exercise room was barely worth the name, but the pool looks like it would be adequate during the summer. I always come back to a place where the service is good and it was fantastic here.”

Oct 24, 2007 by Louie from Mission Hills, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• We loved the in room Jacuzzi! The bed was really comfortable too!
• We hated the smoking policy! The were outrageously strict about the policy, investigations conducted etc.

“We loved our stay at the hotel. The in room Jacuzzi was the best part of our stay. The room was clean, and the bed was comfortable. They are super strict on their non smoking policy ridiculous investigations are preformed to make sure you didn't smoke in the room.”

Jul 16, 2007 by Terri from Merced, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[4]

• The Jacuzzi tub in the room.
• Non-smoking room smelled like stale smoke. Shabby furniture, uncomfortable bed, and noisy location.

“This hotel is very near California State University Fullerton. That was convenient, since I was there for orientation with my daughter.”

Mar 16, 2007 by Vern from Woodbridge, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Large rooms and close to major highways.
• Mold and mildew on the window sills and the corners of the ceilings.

“The room was large and in fair condition. The hotel was close to route 57 and 91 making the trip to and from long beach airport easy. There was a lot of mold and mildew on the window sills and in the corners of the ceilings. The room furnishings were comfortable and the room had a microwave and small fridge in it as well.”

Sep 7, 2006 by Michael from Riverside, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The Jacuzzi in the room.
• The view from the room.

“Great for a romantic get away. This hotel has a spa in every room. You can purchase spa enhancement kits at the front. The local restaurants leave much to be desired and the views from any room in the hotel are sub-standard.”

Aug 8, 2006 by Melinda from Garden Grove, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• It almost feels like it is your own home! The people leave you alone unless you ask them something, it was great!
• I didn't like how you could hear the cleaning people in the rooms next to you/knocking on your room, but they have a job to do so I'll forgive them!

“I really enjoyed my stay at this hotel, I will stay again! But hopefully next time no one will knock on my door!”

Jun 2, 2006 by Lorie from Los Angeles, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The Jacuzzi tub in-room was great, and the rooms were pleasant and clean. The staff was super friendly.
• It was really close to the freeway and the pool area was very small and depressing.

“This hotel is clean with a friendly staff and attractive lobby and rooms. The Jacuzzi tub in every room is a real draw for the price point. It was convenient for our needs, as it is close to Cal State Fullerton. The continental breakfast was much better than expected, going beyond the typical muffins and coffee to include a fruit bar, waffle bar, cereal, and choice of juices.”

Apr 14, 2006 by Karen from Diamond Bar, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[1] • Location:[9]

• I liked the in room Jacuzzi.
• The staff was not very friendly!

“Great for a romantic getaway; however, the staff was all but kind and friendly.”

Mar 30, 2006 by Charlene from Tulsa, OK
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Loved the Jacuzzi in room and made-to-order free waffles at breakfast.
• A little pricey, but we are cheapskates!

“Staff was very helpful when we arrived early, before noon, and reservation did not state we needed non-smoking room. Within 10 minutes, they found us a non-smoking room and let us go ahead and check-in hours before their normal check-in time. My husband loved the in-room Jacuzzi tub. It was his favorite part of our vacation! I loved the continental breakfast each morning that included free made-to-order waffles! Delicious!”

Mar 23, 2006 by Al from Anaheim, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff was friendly and were quick to attend.
• No Spanish channels.

“It was quaint. The staff was friendly and the service was good. We didn't have to ask for anything because there were plenty of towels and sheets available.”

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