Hyatt Regency Newport Beach

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User Reviews for Hyatt Regency Newport Beach, Newport Beach

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Oct 29, 2009 by Anthony from Albuquerque,NM
Overall Rating: 7

• Great pool and beautiful grounds.
• Rooms are older, bathrooms are tiny.

“Overall I enjoyed this hotel and it was definitely worth the price I paid for it via Priceline. The grounds and pool are beautiful and very well kept. The rooms are a little older, but very clean and nice. The bathroom is tiny and shows its age a little more. The rooms are probably 3.5 star level, but he pool and grounds probably take it to a 4. Be aware of $19 a day parking charge. You may be able to park behind the hotel on the street between the hotel and the entrance to the bay. I saw vehicles parked there and it is a public street, so it should be legal and free. We just found it too late. Also be aware that the hotel's credit card machine triple charged us the $75 per day incidentals hold. We did of course get it released in a few days, but it is something to be aware of. Still, worth the price for sure.”

Oct 28, 2009 by Julie from Folsom,CA
Overall Rating: 3

• The view of the Back Bay.

“We were very disappointed with the Hyatt Newport. The week prior to staying at the Hyatt I had stayed at the Westin in downtown LA which is also a four star hotel and the Hyatt Newport didn't even come close to the level of service or accommodations that I enjoyed at the Westin. Room was two double beds when I had requested a king. Upon explaining this I was told the only other room they have was a handicap room with a King. We begrudgingly accepted this room but were not impressed with the room. Putting aside the fact that it was a handicap room, the bathroom was dirty and it looked like someone had spilled coffee on the wall which had not been cleaned. Additionally the bathroom did not have any decor and looked like a bathroom out of a hospital or nursing home. The towels in the bathroom were gray and the same quality of thin towels you would expect from a motel 6 not a four star hotel/resort. Overall we were very disappointed with the hotel and will not be returning to the Hyatt Newport.”

Oct 25, 2009 by Leanne from Nampa,ID
Overall Rating: 10

• Beautiful grounds, great access from car to rooms, great pool and spa.
• Had to pay for parking in hotel parking lot.

“Newport Beach is beautiful, hotel is great.”

Oct 22, 2009 by Ronald from Rockland,MA
Overall Rating: 7

• The hotel was clean. The beds were comfortable. The location/view were great.
• It would have been nice to have free internet access. Also some of the furnishings could have used a bit of updating. Lastly, the parking fee was excessive.

“Overall, the hotel was a wonderful bargain at the Priceline rate. I thought the parking fee was bit expensive. I chose the less expensive option of self parking and that still cost $19/day, plus it was located a bit far from the room.”

Oct 22, 2009 by Barry from Austin,TX
Overall Rating: 10

• Staff landscape.
• Rooms could be updated.

“I
liked it and would
return again.”

Oct 22, 2009 by Mandy from Highland,AR
Overall Rating: 7

• The common grounds were very pretty & well kept. The pool was nice.
• The rooms weren't that clean, bathrooms had mold, carpets needed cleaning.

“We had reversed 2 rooms and when we got there had requested a joint room since we were traveling with our four children, a 9 year old and 1 yr. old triplets. When we got to our room the rooms weren't joined so we ended up on the phone to get that fixed and explained our situation once again, when we went to our room the rooms were on the 2nd store. When my husband called back again, he was informed that those were the only 2 rooms left that were joined. Also one set of room keys wasn't working but they had new cards sent to our room in less than 5 mins. The price of parking was way over priced so we ended up parking on the side street for free. The rooms were nice but needed a deep cleaning ie., carpet cleaning, mold removal from bathroom, painting and wood repair around the doors. The bathrooms were nice minus the mold and I would have expected a larger tub for the 4 star rating. The beds were comfortable and the larger TV was a nice feature for our 9 yr. old. Overall, the only real complaint/issue we had was the joined rooms being on the 2nd fl. and we had to be creative with the babies & stroller each time we left/came back. We're already planning another trip back to relax and hopefully we'll get a cleaner room on the 1st floor.”

Oct 20, 2009 by Anjala from Las Vegas,NV
Overall Rating: 6

• The grounds were beautiful.

“Great location, but the rooms and beds are small.”

Oct 11, 2009 by Jennifer from Chandler,AZ
Overall Rating: 8

• Nice facility, great area, huge room.
• Only two full size beds, no queens.

“We were disappointed that we had 2 full size beds for our family. But once we got to the room, it was HUGE. Even our kids commented on the size. We are used to staying in condo/Timeshare facilities, so it was a great size even compared to those (that are usually big). Our room even had a twin daybed set up in the corner and still had lots of room. We were right off of the pool and it had a nice cabana feel to the rooms. We stayed 3 nights and although we didn't use the facilities because we were gone all day, we were pleased with our stay.”

Oct 7, 2009 by Tracy from La Verne,CA
Overall Rating: 6

• Location.
• $19 for self serve parking.

“I was expecting a 4 star hotel but it didn't live up to the expectation. The room was fine except for the fact that the bathroom was older with a small amount of mold in the shower and the tub drained slowly. I was disappointed that it cost $19 to self-park. The grounds of the hotel were beautiful.”

Oct 1, 2009 by Dave from Temecula,CA
Overall Rating: 6

• Location.
• It is not a 4-star hotel. Very old.

“This is not a 4-star hotel. It is more like a 2.5-star hotel. Although the rooms are fine, they are small, and there is a motel-like exterior walkway that prevents you from leaving the curtains open. The hotel exterior and pool area is very dated and feels somewhat run down. Parking is $19 per day and is fairly far away from the rooms. I would recommend this hotel for business travel only, not for a leisure trip.”

Sep 26, 2009 by Mike from Alpin,UT
Overall Rating: 7

• The room smelt like mold
  and very musty.

“The hotel was nice, the pool and grounds were well kept.”

Sep 24, 2009 by Bill from Victorville,CA
Overall Rating: 9

• Clean, efficient, and friendly staff.
• The hotel is built into a hill, making it necessary to use bell hop to move luggage around.

“We were very pleased to stay at this hotel; we have used Priceline extensively and have received Hyatt hotels several times and have always been pleased.”

Sep 15, 2009 by Ryan from Santa Fe Springs,CA
Overall Rating: 7

• Near shopping area.
• Need upgrade, looks cheap for a Hyatt regency.

“Place need upgrade, although near everything (the beach, shopping centers, and local tourist spots). The hotel itself needs to renovate the looks. Not up to par in terms of aesthetics with other Hyatt Hotel, or some hotel in the area.”

Sep 14, 2009 by Susan from Shelbyville,IN
Overall Rating: 9

• The grounds were lovely and the pool area was most inviting. There were beautiful flowering bushes and trees and all areas were manicured impeccably.
• We had no complaints at all.

“We were traveling with my parents (81 and 76 years old). I did not ask, but we were on the ground level so my parents did not have to climb stairs. We had a short walk from the parking lot, around the pool area, and on the back side of the hotel to a private area of rooms. Our rooms looked out onto the inlet boat dock. The drive through area at the front door was welcoming, and Vince, the valet, was hospitable. Our room was tidied up daily and it looked as fresh when we returned at the end of the day as it did when we firsts arrived.”

Sep 12, 2009 by Jacquelyn from Sun City,CA
Overall Rating: 7

• The location was beautiful and the grounds were well maintained and pretty. Enjoyed the option of 3 different pools.
• In the beginning of our stay the customer service was poor. I called ahead to request a king size bed but when we checked in it wasn't available.

“We had to switch rooms 2 times and never did fully get what was requested. My husband and I wanted 1 king but ended up with 2 double beds. After speaking with a supervisor because the original person we spoke to was rude, we were comped parking. I did love the hotel and the ambiance of the site and rooms so I would like to go again but won't accept being lied to or rudeness from staff.”

Sep 10, 2009 by Carmen from Lancaster,CA
Overall Rating: 10

• It was attractive at drive up and stayed that way throughout.
• The parking lot fee and location from our room.

“Hotel was really great--especially considering I waited until the last minute to book it. It was clean (except for spider webs on the balcony). Pool was excellent. The staff was very quick and friendly.”

Sep 5, 2009 by Julian from Duffy Australia,AL
Overall Rating: 8

• Best pool we've swum in n the States. Excellent public areas
• Rooms and blocks feel a little motel like.

“Excellent family stay. Wonderful pool and relaxing grounds, an almost resort-like experience.”

Sep 4, 2009 by Mica from Salt Lake City,UT
Overall Rating: 2

• grounds and pools were very nice
• extremely rude staff

“We were very unhappy with this hotel. We felt that we were treated poorly because we were priceline customers. Rather than a King or even two Queens, we were give a room with two doubles. Additionally, one day during our stay the water was shut off without any warning. When we called to inquire why were unable to shower, the front desk was very rude and very unhelpful.”

Sep 3, 2009 by Jason from Newbury Park,CA
Overall Rating: 3

• Overpriced even for $65 on Priceline's site
• Poor staff attitudes and inept management

“This hotel was just okay- nothing special by any means. Granted it had 3 pools and outdoor activities like ping-pong and such but that did not make up for loss of water in our building on our last day. The staff was unapologetic saying "we can move you to another room to shower" and saying "there's nothing we can do" when I explained I felt the hotel should do something about the inconveience (i.e. some sort of discount/refund)- all this to no avail. Spend a little more and get a nicer place!”

Sep 1, 2009 by JP from Temecula,CA
Overall Rating: 10

• Beautiful hotel with lots of amenities for the whole family.
• The spa was quite outdated.

“Beautiful hotel that was a perfect retreat. We had planned to go to the beach but we never made it because the hotel was so inviting, we did not want to leave. Fun extras for the kids: free ping pong and shuffleboard. We enjoyed our stay!”

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Amenities at Hyatt Regency Newport Beach, Newport Beach

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Beach Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Golf Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Shuttle Television with Cable Tennis VIP Rooms/Services

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