Holiday Inn Palmdale-Lancaster

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User Reviews for Holiday Inn Palmdale-Lancaster, Palmdale

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Jan 17, 2010 by Ben from Lancaster,CA
Overall Rating: 5

• Pillow menu.
• Nickle and dime gouging, gurgle in sink prevented adequate sleep - no compensation offered.

“This hotel was comfortable and the room was aesthetically pleasing. But every tiny service came at an additional fee. There was no complimentary breakfast and a very basic morning menu boasted prices of over 12 bucks for a couple slices of bacon and eggs. I was very disappointed when I discovered that during the night, the sink in my room made loud, intrusive gurgling noises intermittently, waking my partner and I. When I mentioned this at the front desk upon checkout, they offered a short apology but no compensation. The hotel also attempted to charge my card 20 odd dollars for a dinner I did not purchase.”

Jul 1, 2009 by Larry from Overland Park,KS
Overall Rating: 9

“Busy, yet friendly front desk clerk. Reasonly priced vending machines. Clean”

May 27, 2009 by Kurt from Mesa,AZ
Overall Rating: 10

• Clean, comfortable and well located.
• Vending machines were not well stocked.

“This hotel was new with a attractive lobby, access to the pool area was convenient. Rooms were spacious.”

Mar 25, 2009 by Derek from Visalia,CA
Overall Rating: 8

• Clean.
• Breakfast was not included.

“I coach travel soccer teams and we stayed at this hotel as well as the Staybridge Suites located next door. This hotel is clean and well maintained. The staff is also helpful. The hotel next door was only six months old.”

Feb 23, 2009 by Robert from New York,NY
Overall Rating: 9

• Updated room!
• No good restaurants nearby - probably a Palm dale thing.

“Very reasonable for the quality.”

Aug 27, 2008 by Lynn from San Luis Obispo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was friendly and the rooms were clean. The refrigerators and microwave were a nice bonus.
• The bathroom was small and the vanity was outside the toilet/shower area. The overall decor was bland and somewhat dated.

“This is a clean hotel with friendly staff in a good, central location. This is probably not the nicest hotel in the area. There are now newer ones but it is far from the worst and our experience was good. The rooms come with a refrigerator and a microwave which is a nice bonus.”

Aug 6, 2008 by Michele from Saratoga Springs, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were so comfortable & linens were of nicer quality.
• Pool area could have been bigger.

“This was an extremely good value for the money we spent. It had high quality linens, comfortable beds, rooms were very clean with no stained carpet, and business center came in handy when we needed to print our boarding passes for the next day's flight. Guest services were friendly and helpful at the snap of a finger! Wireless internet was fast and free. Great hotel for the money and comfortable. We will stay there again and would recommend it to others!”

Aug 5, 2008 by Tiana from Palmdale, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Convenient to freeway.
• Little pricey for the quality.

“It was clean, but wasn't anything too special. I think this particular hotel should be given a 2.5 star rating, and not 3. The one perk was that a standard room did have a microwave and refrigerator- good if I were staying more than one night.”

Jul 2, 2008 by Chris from Long Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly.
• The beds need replacing and the breakfast buffet needs help.

“This is a nice hotel, the breakfast buffet wasn't that great, but the Chicken Alfredo at Dinner was the best! And free WiFi is always a plus.”

Jun 19, 2008 by Meri-Lyn
Overall Rating: 9

• Friendly and helpful staff.
• Loud air conditioners and bathroom fans.

“This hotel met our needs very well. The beds and pillows are very comfortable. The bathroom linens are thick and luxurious. We enjoyed the microwave and fridge as well as the in room coffee makers. Our drivers were ready to race and finished quite well at the Willow Springs track on Sunday!!”

Jun 4, 2008 by Marlene from Coarsegold, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very accommodating, staff respectful and polite. Rooms clean and liked to have pillow choices.
• Nothing comes to mind.

“Clean, accommodating, and congenial staff.”

Mar 26, 2008 by Monica from San Juan Capistrano, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly.
• The hotel was old looking and needs to be remodeled.

“I know I can't expect much from a 2.5 Star Hotel so overall my experience at The Holiday Inn located in Palmdale, CA was okay. There are a few other hotels that I would have preferred staying at (in Palmdale, CA).”

Mar 4, 2008 by Glenn from Ridgecrest, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable room, friendly staff.
• Seemed to be quite a few emergency vehicle sirens, traveling down the streets, throughout the night.

“If you want a comfortable room, an onsite restaurant with some fairly good food, and very friendly staff, then this just might be the place for you. I will definitely stay there again.”

Jan 24, 2008 by Gigi from Joshua, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The front desk staff was very friendly and accommodating. They even called to see if we needed anything.
• The heater was a problem and our electronic keys had to be re-keyed several times.

“Wonderful experience...better than two other hotels that I have stayed in while visiting the Lancaster area. Very close to the mall, movie theatre, and good restaurants. Easy access to the freeway.”

Aug 30, 2007 by Cindy from Ridgecrest, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff greeted me promptly. Check in was easy.
• My stay was short. I have no negative comments.

“Holiday Inn was very easy access off Hwy 14. There are many restaurants nearby. The staff was extremely helpful.”

Jun 13, 2007 by Kristine from Escondido, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Facilities not open.

“Nice enough hotel for a Holiday Inn- wish the staff were more helpful though. The bar was never open when we were around, as well as the restaurant.”

Jun 4, 2007 by Angel from Sacramento, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[8]

• Location to freeway.
• Service and quality were poor, broken toilet and broken ac in room.

“This hotel has a great appearance , but when I checked in I received a room that was not as I was requested , and was told that because I used a "prebooking " service I had to take what I was given and that was that , I then checked in the room where I ten minutes after my arrival discovered the bathroom floor to be covered in water from a broken toilet , to my dismay I called the front desk and was moved to a room with a working toilet what they forgot to mention was the broken air conditioner in the new room , so two rooms with out proper working appliances , I was told that there were no more rooms available and I would have to tough the night out. It's sad that they treated me like a second class citizen! Usually I get great rooms and great service. I was also disheartened to find it cheaper on hotwire.com well lesson learnt.”

May 24, 2007 by Mark from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• The room was clean and there was not a hint of any smoke, which was very nice.
• I was charged for the room by the hotel, and had to correct the mistake when I checked out.

“The hotel is in Palm dale, so a traveler is either on there way to another destination, there for business, or there visiting family. For these purposes the hotel is great. It is near the freeway, nearby many tech businesses, clean, comfortable, and, has a simply but nice bar in the lobby for a drink after a hard day in the dry blowing heat.”

Apr 18, 2007 by Lorna from Las Vegas, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good location, easy access and close to stores.
• Would like to have a window that opens more than 6". Parking spaces very tight.

“Nice and clean. Room service was quick and server very friendly. Front desk employees very cheerful and helpful. Nice size rooms however the parking spaces are very tight and limited in quantity. Hard to park our mini-van between anything larger than a compact cars.”

Mar 14, 2007 by Pedro from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Lots of parking, friendly staff.
• Parking was too dark, pay per view movies were expensive.

“The only thing that I didn¿t like was that the cleaning staff was doing their cleaning early in the morning, did not give a chance too relax in the morning, I was taking a shower when the cleaning lady walked in to my room on my last day at the hotel, but over all good experience. Thanks.”

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Amenities at Holiday Inn Palmdale-Lancaster, Palmdale

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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