Renaissance Long Beach Hotel

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User Reviews for Renaissance Long Beach Hotel, Long Beach

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Apr 29, 2008 by Larry from Palmdale, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale. Our room had a great view of the harbor and the city below.
• The parking would not have cost another $13.

“The rooms and staff were excellent. Plenty of places within walking distance so you don't have to drive.”

Apr 24, 2008 by Agnes from Sandy, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room service was fast and friendly.
• Difficult to find a vending machine for soda and front desk was not helpful.

“It was extremely difficult to get to the hotel due to a large speedway event taking place less than a block away. The valet and room service were extremely friendly and helpful. The front desk and concierge not very helpful when asking where to go to eat as well as where to buy a soda. Overall it was a nice, clean upscale hotel, but wouldn't rate it 4-star.”

Apr 3, 2008 by Wendy from Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The first impression to the last impression I had was of a purely excellent service orientated and made my experience a wonderful one.
• Everything was perfect - no complaints.

“Service, service, service. The team here clearly made this their focus. The room was extremely comfortable with a beautiful view and I thoroughly enjoyed my time, I look forward to my next visit and would recommend this hotel to everyone.”

Apr 2, 2008 by Pam from Modesto, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Walking distance to restaurants & aquarium.
• Lots of street noise and we could hear through our door the people partying late in the hallway made it hard to sleep.

“We really enjoyed our stay here. Clean and close to everything we wanted to walk to.”

Mar 30, 2008 by Jennifer from Lake Elsinore, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• The lobby was nice.
• The pool was not open and the room was not very clean.

“I did not enjoy my stay. The staff was loud outside in the hallway in the morning. The bathtub was not adequately cleaned.”

Mar 29, 2008 by Robert from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Excellent location, great view, close to everything. Very nice!
• A couple of business travelers complaining about children using the pool/spa.

“The Renaissance is located close to everything. The convention center is across the street, and many shopping and dining opportunities are within easy walking distance. The view is excellent, including the Queen Mary and the Pike. The room was nice. Best of all, there is a Starbucks Coffee shop in the hotel. We enjoyed our stay.”

Mar 12, 2008 by Susana from El Centro, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• Location was good. Close to freeway.
• Noise level was high; we had to change rooms because of noise level.

“I rate this hotel as average. Good location, but first room was so noisy, could hear ambulance sirens, traffic through the window. Very noisy.”

Feb 29, 2008 by Junio from San Jose, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[9] • Location:[8]

• Good room service.
• Bathroom not adequate and poor quality bed and pillows for a four star rating hotel.

“Hotel location good, bathroom need to be updated, specially cause there is no ceiling fans. Double beds feel more like they are twin and hard. Room and smell gives you a feeling of a very old building. Smell is similar to a salvation army store. My experience was so bad that I wanted to come back home ASAP so I can finally get a good nights rest.”

Feb 19, 2008 by David from Irving, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Not much! But convenient location for my business trip.
• Overrated as a 4 star! Really only a 3 star Hotel!

“The Renaissance Hotel Long Beach is a very convenient location if you are attending a convention at the Long Beach Convention Center. But the hotel is NOT a 4 STAR hotel. It is only a 3 star quality hotel at best.”

Feb 17, 2008 by Ben from Odenton, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very nice rooms; good workout room; outdoor pool.
• No free Wi-Fi in the lobby (Westin up the street had it).

“Nice rooms, easy walk down the hill to the convention center or restaurants, and a nice little fitness room made this a worthwhile stay. The Internet connection fees were a little regressive (ironic it's free in a Holiday Inn, but the higher-end hotels like to overcharge for it!). Overall, a solid 4 of 5.”

Feb 16, 2008 by Eric from Rosamond, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, Staff, amenities, quality and value were superb!
• When leaving instructions didn't state to keep room key until exiting parking structure.

“View rooms of Queen Mary & L.B. Harbor are enough to rate this good value. Staff and location are beyond expectations. Pine Avenue is downstairs and offers a plethora of outstanding dining experiences and entertainment. This was an unexpected jewel for someone living in Los Angeles over 50 years. Check out the Pacific Diner in San Pedro or the Long Beach Cafe for excellent breakfasts nearby.”

Jan 31, 2008 by Tineka from Clovis, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel was beautiful, comfortable and was in a great location. Offered good movies and room service options.
• There was no fresh fruit or fruit juice available in the vending areas and was not offered in the AM early enough via room service either.

“The hotel was really nice, clean, it was breath taking. However, I was in need of fruit juice or fresh fruit due to blood sugar my health needs early in the morning and it was not available. Aside from that issue, the stay was perfect.”

Dec 18, 2007 by Randy from Johnson City, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Bedding very comfortable. Great view of the harbor. Close to good restaurants.
• Concierge hard to track down had other duties. Suffocating perfume in lobby and some halls. Coffee pot dribbled all over everything.

“Clerks very attentive and helpful. Concierge helpful but had other duties and sometimes not available, though they always followed up with great results. Room and bedding were very comfortable. Bathroom felt spacious. Quality of furnishings was good. Pool was heated, which was nice. Good workout facilities though TV reception on treadmills was poor. Enjoyed hot tub.”

Dec 2, 2007 by Lawrence from Glendale, AZ
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[8]

• The decor of the room and views.
• Maids cluttering up the hallways speaking Spanish loudly, quite obvious they were trying to draw attention to themselves.

“Maids in the hallways speaking Spanish quite loudly. This hotel was supposed to be so upscale but the housekeeping staff could have used more training on conducting themselves in a more professional manner. They did not even have the class or decency to say "Good Morning" or "Good Afternoon" (They couldn't say two words to guests.) but yet spoke Spanish happily and quite friendly to each other. Please tell them they can not discriminate towards American guests by purposely being rude and unprofessional. Room Service totally messed up our order!”

Nov 26, 2007 by John from Cardiff, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Friendly staff; 24 hour gym.
• Limited public space; "coffee shop" look to restaurant.

“The rooms are comfortable, clean, and above average. The staff is friendly and helpful. The swimming pool and Jacuzzi were clean and comfortably situated. The gym was modern (four treadmills and two elliptical, a few weight machines) and open 24 hours, which was very convenient. The restaurant was squeezed into a small space in the lobby and was not special.”

Nov 14, 2007 by Ruth from Pasadena, CA

Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice room décor.
• The club level was disappointing.

“The hotel was clean, well located and updated. My only complaint was that the club level should be open longer, offer free drinks and replenish their food quicker.”

Nov 8, 2007 by Gayle from Woodbridge, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I asked to be upgraded to the private club floor on the 12th floor and was accommodated.
• Ants/bugs in bathtub.

“Everyone was very friendly! We had stayed at this hotel two weeks prior and had a room on the top floor which was part of an exclusive club where you go to a private room for breakfast and h'ordeaves and drinks in the evening. When we came back we asked if we could be upgraded to the top floor again and they were kind enough to accommodate us for no extra charge.”

Nov 8, 2007 by Mary from Bellevue, WA
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location of the hotel, early check in provided and the food.
• The bathroom cleanness was not to my expectation. The bathtub had a ring around it. Had to clean it before taking a bath.

“For a 3 star hotel it is okay. The one thing that turned me off was when I found that the bathtub was not clean; I did not feel that the room was clean.”

Nov 4, 2007 by Mickey from Bakersfield, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Mattress uncomfortable.

“The Renaissance is a nice hotel and has an excellent location for business in Long Beach.”

Nov 1, 2007 by Patty from Bakersfield, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[9]

• Great location.
• Extremely noisy, staff not helpful.

“This hotel is in a great location; however, the walls are very thin. We thought we were in downtown New York city. The room was extremely noisy with street noise, parking garage noise, and plumbing noise. The room keys did not work; we made 6 trips to the front desk for working room keys. Rooms are small, not good for more than 2 people.”

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Amenities at Renaissance Long Beach Hotel, Long Beach

24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Iron Kitchenette Lounge Maid Service Meeting/Banquet Facilities

News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Sauna Scuba Diving Secretarial Service Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Water Skiing Wet Bar