Extended Stay America Los Angeles-Burbank Airport

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User Reviews for Extended Stay America Los Angeles-Burbank Airport, Burbank

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Jun 16, 2009 by Rochelle from Sacramento
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• Close to stores.
• Dirty, smelly, hard bed, old, waste of money.

“This was the worse hotel I've ever stayed in. The first time we realized we made a mistake was when we went to the elevator. Not only was there only 1 that worked, but it was filthy and smelled of smoke. On their site it says the rooms/hotel has been newly renovated but it does not look like any part of the hotel has been changed. The hallways smell, the carpet is filthy and the lighting is terrible (probably so you can't tell how bad it looks). There's an uncomfortable bed, thin covers and comforter, dirty carpet, dirty windows, small room/bathroom bad AC. We were supposed to stay for 2 nights but left early because it was so terrible. Personally, I would not spend another night at this hotel if it was free. The only good thing about this hotel is it's location. It is located near a lot of stores and not far from the freeway. But that is not enough reason to stay here. I would recommend staying somewhere else.”

Sep 3, 2008 by Glen from Dearborn, MI
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[8]

• Kitchen.
• Room smelled of chemical cleansers.

“The second night I found I was locked out of my room. When I went to the desk, I was told to move my things to another room. This room was smelly, from poor ventilation and heavy use of air fresheners or cleansers.”

Aug 11, 2008 by Darryl from Las Vegas, NV
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[1]

• It has a kitchen.
• Not full service.

“This was a very bad experience.”

Jul 31, 2008 by Michelle from Vista, CA
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• Nothing.
• There was only one bed, the bed was very hard and I woke up with a backache, it was very small and there was no pool.

“It was a horrible experience. My kids were bored. There was a tiny TV, no pool. It was a very small room. The bed was extremely hard which me and my husband both woke up with intense back aches. The lady that worked the front was not attentive. We would ask for directions and she was not helping. It overall was horrible.”

Jul 21, 2008 by Lil from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Overall good.
• Uncomfortable beds and pillows. Had a back ache in the morning.

“Better experience than expected on this particular hotel.”

Jul 2, 2008 by Vivkoski from Milpitas, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Economical & Located close to attractions.
• Bed.

“For price, perhaps this was good hotel. Hotel front desk provided king size bedroom on request. Convenient for travelers who would be outside most of the day & need decent sleep in place. Hotel is close to Universal Studio/attractions & has good food options within walking distance.”

Jun 30, 2008 by Tl from N Las Vegas, NV
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[6]

• Staff was friendly.
• Beds were rock hard.

“Nice and friendly staff beds were very uncomfortable.”

Jun 2, 2008 by Cory from Nacogdoches, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• The price.
• The internet service was horrible.

“Great hotel in great location for price but the internet service was horrible.”

May 22, 2008 by Richard from Seatac, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• No lobby, front desk closed at night. Charge for internet.

“Great location. Clean & nice, but charges for internet access.”

Apr 20, 2008 by James from Hollywood, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked having a real workable kitchen. Good to know about for longer trips.
• Nothing in particulate I didn't like.

“This was a better hotel and experience than other hotels I've stayed at that claim a higher star rating.”

Apr 9, 2008 by Margaret from American Canyon, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[10]

• I loved the spacious layout and kitchenette.
• I wish they offered a late checkout option.

“We got a tidy, spacious room with a kitchenette.”

Mar 29, 2008 by Carmen from Marion, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[8]

• Close to a shopping center and restaurants.
• Dirty. Hotel staff unhelpful, furniture was broke, mattress was very cheap and worn-out.

“We asked for 1 pillow since we had 3 people and only 2 pillows and was told they did not have any! They did give us 1 small blanket. Would not provide 1 extra towel. Room reeked of smoke. Chair in room was broke. TV was very small and speakers did not work well. We paid too much to stay there.”

Mar 28, 2008 by Arnold from Walnut, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The kitchen/fridge.
• No pots or pans for the kitchen.

“Overall the hotel was ok. The kitchen area didn't have pots or pans so I couldn't cook. Also it didn't have any local LA channels like KTLA channel 9 so that was unfortunate.”

Mar 26, 2008 by Raj from Fremont, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[8]

• Location.
• Unfriendly staff.

“Location is good, Unfriendly staff, low class and met some typical drug addict characters in the hotel, unnecessary knocking the doors at middle of the night”

Jan 20, 2008 by Yvonne from Henderson, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Kitchen in every room.
• It was a little hard to find locate).

“I was satisfied with pretty much everything except, this hotel does not offer wake up calls but at least they provide an alarm clock. Also there is no radio available in case a guest wants to listen to music.”

Nov 9, 2007 by Kathy from Clearwater, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The price they accepted; location near mall.
• Insufficient cooking pots and tools; bottled water too expensive.

“For the price I paid this hotel was a steal. Right next to a huge mall and close to the airport it was perfect for my needs and I would go there again, for sure.”

Sep 26, 2007 by Tyler from Ashland, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Full Kitchen, close to the studios.
• Close to the train tracks.

“Generally speaking, it's a good place for the price. I typically work 14-16 hour days at the studios, so I'd just sleep and shower there. Not a bad location for the Valley Studios (WB, Disney, etc.) and would definitely stay there again for the price!”

Sep 26, 2007 by Candace from Encino, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[8]

• Location.
• Pretty ratty, just barely acceptable.

“The kitchenette is the best feature, but the room is shabby and dingy.”

Sep 23, 2007 by Beverly from Pasadena, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Good economy/homey.
• This hotel has bed bugs in my room/bed. I had to call the health dept. Other visitors complained of roaches. Pluming needs work.

“It appears as though the workers/front desk (although they acted surprised) is aware of the bed bugs infestation in some rooms and roaches in some rooms. The pluming was poor in 4 rooms (we had to move four times due to toilet did not work). It is a major inconvenience to move 4 times (there 2 week total). It is a cheap hotel and so you get unkempt rooms. Also there is no repair person for weekends. The manager did not answer his page/call for the entire weekend he was on call. For the money it was great if you can live with pests and a manager you can not get a hold of! As I say, the hotel is great at moving you to another room when you complain. But I felt that they did not resolve the challenges for future travelers. I wonder who had to sleep with the bugs next. The workers claimed they called pest control only they forgot to call him to my room!”

Sep 20, 2007 by Nathan from Las Vegas, NV
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in a great location and easy to find.
• The room looked worn out. There were holes in the furniture and it was out of date.

“The girl at the front desk was wonderful!”

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Amenities at Extended Stay America Los Angeles-Burbank Airport, Burbank

AM/FM Alarm Clock Coffee Maker in Room Handicapped Rooms/Facilities Modem Lines in Room No Smoking Rooms/Facilities

Parking Pets Allowed Safe Deposit Box Television with Cable