The Westin Los Angeles Airport

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User Reviews for The Westin Los Angeles Airport, Los Angeles

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Jan 27, 2010 by Kjirsten from St. George,UT
Overall Rating: 7

• Great lobby area and comfortable bed.

“ I'm not sure the hotel knows what "clean" means. There was a thick layer of dust on the nightstands that was never removed during our 3 night stay. There were dirty things on the walls and the shower curtains. I hardly dared to take my shoes off. There was a big, dirty chair that I would have never dared sit in. There was no where to eat nearby (not even close). ”

Jan 25, 2010 by Kristin from Richmond,TX
Overall Rating: 8

• Looked nice.
• Stuff in room broken, dirty.

“ A good 3 star hotel. Nothing special to the rooms really, and drawers were broken, making it difficult to use. Very dusty and I was really disappointed after seeing dirty cleaning rags left in our room after we generously tipped housekeeping. Not a very classy place. Also, front desk could be friendlier. They have a 5 star hotel attitude which is really disappointing when you're staying in a 3 star hotel. ”

Dec 16, 2009 by Robin from Franklin,TN
Overall Rating: 6

• Convenience of hotel to airport.
• Stained carpet, didn't reply to requests I made after booking.

“Extremely convenient to airport, carpet in my room was stained, chair was ripped. not what I've come to expect as an SPG member.”

Nov 2, 2009 by Jerry from La Mirada,CA
Overall Rating: 6

• Location near the airport.
• Parking fee expensive, Rooms are beginning to show wear and tear.

“The location near the airport served me well. We ordered out, don't. There is nothing good outside or near the hotel unless you want Subway. So, we should of chanced it and ordered in and payed the premium. The parking is pricey. Overall not bad, but not great. I would experience other places before deciding this is the place I consistently want to stay if I am doing business in the LA airport area. Thanks.”

Oct 26, 2009 by Henry from Jacksonville,OR
Overall Rating: 5

• Convenient to LAX.
• Flimsy plastic cups not acceptable in a 4 star.

“Doesn't measure up.”

Oct 25, 2009 by Vicky from Winchester,MA
Overall Rating: 4

• Clean sheets and towels.
• Old rusted carpet, doors and everything, toilet was not clean.

“The lobby looks great and everything, but the exterior design tells tales of an old motel six being remodeled. Interior/upstairs is very run down, needs new carpet, interior, bathroom. Need a better cleaning staff, as well as concierge.”

Oct 23, 2009 by Mario from Milpitas,CA
Overall Rating: 6

• It was a nice hotel, clean and fairly new.
• Rude staff and room not ready, parking fee too high.

“The price was good but the fee to park is too high and the room was not ready although i was checking in close to midnight! it was ridiculous.”

Oct 16, 2009 by Sue from Menifee,CA
Overall Rating: 10

• Extremely comfortable and
  wonderful beds.
• There was nothing I did not like.

“This is a wonderful, luxurious, comfortable, very clean hotel.”

Oct 2, 2009 by Chuck from Castaic,CA
Overall Rating: 5

• The bed is very comfortable.
• The restaurant food and service was terrible

“Valet is way overpriced, Hotel is nice, rooms are dated, restaurant is horrible.”

Oct 2, 2009 by Alex from Grass Valley,CA
Overall Rating: 3

• The first room smelled of mold, staff is terrible.

“I could not wait to write a review of this hotel. Being tired, and just needing to get a good nights sleep, we arrived and were greeted by the worst bell staff that I have ever encountered. We unloaded our bags, on a cart, and were then told to make sure we did not keep the cart. The offer of assistance was after we had already taken care of all that needed to be done anyways. The shuttle to the airport had several stops, so you better give yourself at least an extra 30 minutes to get to the airport. Almost missed my flight, as United Airlines is the last stop at LAX.”

Oct 1, 2009 by Gabby from Los Angeles,CA
Overall Rating: 7

• Lobby and personal very nice.
• Had to ask for ice bucket, parking $18 and room and
  decor was
  old.

“Very nice when you first walk in to lobby. Easy check in and check out. I don't think the room was a four star. Carpets had stains and things looked old.”

Aug 31, 2009 by Carol from Chattanooga,TN
Overall Rating: 9

• Location to LAX.
• Still seemed rather dark in the lobby.

“I have stayed at most of the hotels near LAX as a stop over. Would be good to have a cheaper spot for quick sandwich etc.”

Jul 12, 2009 by David from Cincinnati,OH
Overall Rating: 10

“I was there for less than 9 hours. So it is near impossible to answer the other questions.”

Jul 2, 2009 by Thomas from Ft. Lauderdale,FL
Overall Rating: 5

• Location.
• My room smelled moldy and the lobby carpet was worn and wrinkling.

“I've stayed here before and was pleased.”

Jun 25, 2009 by Arlene from San Miguel,CA
Overall Rating: 4

• There were towels available by the pool.
• Paid $18 for parking each day, old dirty furniture, no fridge, bad customer service, had to ask for everything.

“This is a decent hotel for what we paid but not a 4-star. The Hilton Garden Inn is much better. I would recommend staying at the Hilton Garden Inn if you are in the LAX/El Segundo Area. Our friends stayed there and their spa, rooms, and customer service was 110% better. Plus they paid less then we did after the parking fees of $18 per day were applied. I think the biggest disappointment was the customer service. They never explained where to park or how much is costs, how to get to our room, the location of the pool/spa, room or guest services. I had to go back and ask. I would rate this Hotel at 2.5 stars. I slept well and thought the meeting facilities were nice.”

Jun 4, 2009 by Aisha from Papillion,NE
Overall Rating: 7

• Large rooms.
• No free internet which is especially tough for business travelers.

“Overall my stay at the Westin was a good one. They accommodated me to the best of their abilities. I also appreciated the discount I received on parking because I was staying so long (9 nights total). However, like I said before, it was a great inconvenience not to have free Internet. I know that less expensive hotels offer free Internet, a continental breakfast, and free parking in a lot, and they are good quality hotels. I know that this is an upscale hotel, but to gain goodwill among the customers, free Internet is a must. If that isn't an option, then either get rid of the parking fee or offer a continental breakfast.”

Jun 1, 2009 by Tracy from Kansas,OK
Overall Rating: 8

• Close to airport.
• $18/day to park if you are a guest vs. $16/day to park & fly.

“I wasn't impressed by the sheets softness or the size of the towels. I thought it should be cheaper to park if you are a guest. It was $2/more a day than park & fly rates.”

May 31, 2009 by Kit from Nashua,NH
Overall Rating: 10

• Great hotel, friendly and accommodating staff. Clean, centrally located in the LA area. I would definitely stay there again.
• No complaints.

“Great hotel, friendly and accommodating staff. Clean, centrally located in the LA area. I would definitely stay there again.”

May 28, 2009 by from Las Vegas,NV
Overall Rating: 2

• Convenient location.
• Hotel was outdated, staff was not friendly, concierge provided wrong information.

“The quality of the hotel was not up to our expectation of a 4 star hotel. Staff was not friendly. Concierge gave us wrong time information on City Walk so we wasted entire night driving around. After complaining to the front desk, we received 2 complimentary breakfast. Will not recommend this hotel.”

May 28, 2009 by Daniel from San Francisco,CA
Overall Rating: 7

• Friendly staff.
• Seemed somewhat cheap for a 4 star hotel.

“Staff was friendly however the hotel in general did no seem the cleanest.”

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Amenities at The Westin Los Angeles Airport, Los Angeles

24 Hour Front Desk Available to/from Los Angeles International Airport (24 Hours) Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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