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The Westin Los Angeles Airport
5400 West Century Blvd,
Los Angeles, CA
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Average User Rating: 8.0 Cleanliness:[8.0] • Staff:[8.0] • Location:[8.5] Based on 4363 user ratings |
Jan 27, 2010 by
Kjirsten from St. George,UT
Overall Rating: 7
“ I'm not sure the hotel knows what "clean" means. There was a thick layer of dust on the nightstands that was never removed during our 3 night stay. There were dirty things on the walls and the shower curtains. I hardly dared to take my shoes off. There was a big, dirty chair that I would have never dared sit in. There was no where to eat nearby (not even close). ”
Jan 25, 2010 by
Kristin from Richmond,TX
Overall Rating: 8
“ A good 3 star hotel. Nothing special to the rooms really, and drawers were broken, making it difficult to use. Very dusty and I was really disappointed after seeing dirty cleaning rags left in our room after we generously tipped housekeeping. Not a very classy place. Also, front desk could be friendlier. They have a 5 star hotel attitude which is really disappointing when you're staying in a 3 star hotel. ”
Dec 16, 2009 by
Robin from Franklin,TN
Overall Rating: 6
“Extremely convenient to airport, carpet in my room was stained, chair was ripped. not what I've come to expect as an SPG member.”
Nov 2, 2009 by
Jerry from La Mirada,CA
Overall Rating: 6
“The location near the airport served me well. We ordered out, don't. There is nothing good outside or near the hotel unless you want Subway. So, we should of chanced it and ordered in and payed the premium. The parking is pricey. Overall not bad, but not great. I would experience other places before deciding this is the place I consistently want to stay if I am doing business in the LA airport area. Thanks.”
Oct 26, 2009 by
Henry from Jacksonville,OR
Overall Rating: 5
“Doesn't measure up.”
Oct 25, 2009 by
Vicky from Winchester,MA
Overall Rating: 4
“The lobby looks great and everything, but the exterior design tells tales of an old motel six being remodeled. Interior/upstairs is very run down, needs new carpet, interior, bathroom. Need a better cleaning staff, as well as concierge.”
Oct 23, 2009 by
Mario from Milpitas,CA
Overall Rating: 6
“The price was good but the fee to park is too high and the room was not ready although i was checking in close to midnight! it was ridiculous.”
Oct 16, 2009 by
Sue from Menifee,CA
Overall Rating: 10
“This is a wonderful, luxurious, comfortable, very clean hotel.”
Oct 2, 2009 by
Chuck from Castaic,CA
Overall Rating: 5
“Valet is way overpriced, Hotel is nice, rooms are dated, restaurant is horrible.”
Oct 2, 2009 by
Alex from Grass Valley,CA
Overall Rating: 3
“I could not wait to write a review of this hotel. Being tired, and just needing to get a good nights sleep, we arrived and were greeted by the worst bell staff that I have ever encountered. We unloaded our bags, on a cart, and were then told to make sure we did not keep the cart. The offer of assistance was after we had already taken care of all that needed to be done anyways. The shuttle to the airport had several stops, so you better give yourself at least an extra 30 minutes to get to the airport. Almost missed my flight, as United Airlines is the last stop at LAX.”
Oct 1, 2009 by
Gabby from Los Angeles,CA
Overall Rating: 7
“Very nice when you first walk in to lobby. Easy check in and check out. I don't think the room was a four star. Carpets had stains and things looked old.”
Aug 31, 2009 by
Carol from Chattanooga,TN
Overall Rating: 9
“I have stayed at most of the hotels near LAX as a stop over. Would be good to have a cheaper spot for quick sandwich etc.”
Jul 12, 2009 by
David from Cincinnati,OH
Overall Rating: 10
“I was there for less than 9 hours. So it is near impossible to answer the other questions.”
Jul 2, 2009 by
Thomas from Ft. Lauderdale,FL
Overall Rating: 5
“I've stayed here before and was pleased.”
Jun 25, 2009 by
Arlene from San Miguel,CA
Overall Rating: 4
“This is a decent hotel for what we paid but not a 4-star. The Hilton Garden Inn is much better. I would recommend staying at the Hilton Garden Inn if you are in the LAX/El Segundo Area. Our friends stayed there and their spa, rooms, and customer service was 110% better. Plus they paid less then we did after the parking fees of $18 per day were applied. I think the biggest disappointment was the customer service. They never explained where to park or how much is costs, how to get to our room, the location of the pool/spa, room or guest services. I had to go back and ask. I would rate this Hotel at 2.5 stars. I slept well and thought the meeting facilities were nice.”
Jun 4, 2009 by
Aisha from Papillion,NE
Overall Rating: 7
“Overall my stay at the Westin was a good one. They accommodated me to the best of their abilities. I also appreciated the discount I received on parking because I was staying so long (9 nights total). However, like I said before, it was a great inconvenience not to have free Internet. I know that less expensive hotels offer free Internet, a continental breakfast, and free parking in a lot, and they are good quality hotels. I know that this is an upscale hotel, but to gain goodwill among the customers, free Internet is a must. If that isn't an option, then either get rid of the parking fee or offer a continental breakfast.”
Jun 1, 2009 by
Tracy from Kansas,OK
Overall Rating: 8
“I wasn't impressed by the sheets softness or the size of the towels. I thought it should be cheaper to park if you are a guest. It was $2/more a day than park & fly rates.”
May 31, 2009 by
Kit from Nashua,NH
Overall Rating: 10
“Great hotel, friendly and accommodating staff. Clean, centrally located in the LA area. I would definitely stay there again.”
May 28, 2009 by
from Las Vegas,NV
Overall Rating: 2
“The quality of the hotel was not up to our expectation of a 4 star hotel. Staff was not friendly. Concierge gave us wrong time information on City Walk so we wasted entire night driving around. After complaining to the front desk, we received 2 complimentary breakfast. Will not recommend this hotel.”
May 28, 2009 by
Daniel from San Francisco,CA
Overall Rating: 7
“Staff was friendly however the hotel in general did no seem the cleanest.”
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