Crowne Plaza Los Angeles Airport

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User Reviews for Crowne Plaza Los Angeles Airport, Los Angeles

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Nov 3, 2009 by from Las Vegas,NV
Overall Rating: 6

• Location to LAX for early morning next day flight.
• Our room smelled bad.

“Great location for LAX travelers departing or returning needing overnight stay. We were assigned a room on Priority Club Level which has signs about it being a quiet zone. Our room however seemed to magnify airport sounds. We were advised by Marina on a call to provide Mgr Denny Cassell with feedback we should have asked for a room on the quiet side of the bldg.”

Oct 27, 2009 by Rob from Miramar,FL
Overall Rating: 8

• Room was ready early.
• Charge to use business center.

“The hotel was clean and the staff was friendly and accommodating. There was a restaurant in the hotel. However, the other restaurants were several blocks away. The bed was comfortable.”

Oct 23, 2009 by Jonelle from Palmdale,CA
Overall Rating: 10

• Easy to park, validate parking and check in and check out was very friendly and efficient.
• Gift shop needs more variety.

“Excellent, staff was very friendly and helpful. The room was clean, comfortable and roomy. I would definitely stay here again.”

Oct 12, 2009 by JoAnne from Sacramento,CA
Overall Rating: 7

• The staff was very friendly.
• The self-park garage ticket dispenser was broken and I spent 30 minutes of an 8 hour stay at this hotel trying to get into the very gritty garage.

“I was just there for 8 hours. Given the 30 minutes I was stuck trying to get into the self park garage, I wish they had comped the $12 parking fee.”

Oct 12, 2009 by Jonas from Princeton Junction,NJ
Overall Rating: 9

• Good service and clean.

“Good hotel and I will recommend to others of this hotel.”

Oct 9, 2009 by LisaJ from Cleveland
Overall Rating: 2
Cleanliness:[3] • Staff:[8] • Location:[8]

• Close to airport that is it!
• The rooms, parking and all those extra fees!

“Bed was hard as a rock, doors slammed to my room and all the other rooms all during the night. Kept waking me every few minutes. Air conditioner was very old and very loud. Carpet had stains, television was old, so was the decor of the room. This is not by any means a 3 or 3 and a half hotel, no way. Two stars at best! I will never stay at this hotel again and I wouldn't recommend it even to a house cat. Oh not to mention the filthy expensive $13.24 a day parking garage that is not connected to the hotel but you have to walk across hotel entrance parking to get to it and the elevator didn't go up to the 7th floor so I had to get off on the sixth floor and walk in the stair well at night which is a big no for a woman alone or for anyone for that matter. Oh and the internet fee is crazy and they charge you to print your airport boarding passes. I should have stayed at a 2 or 2.5 star hotel at least the beds are comfy and the parking is free at most places and they do have a free continental breakfast. Crown Plaza LAX is not a hotel I would not recommend at all!”

Oct 9, 2009 by LisaJ. from Maple Heights,OH
Overall Rating: 2

• It was close to the airport. Pillows on bed were fluffy and soft.
• Parking was expensive, bed way too firm, and doors slammed all night.

“This was the absolute worse experience I have ever had in a hotel. The bed was like sleeping on concrete. No springs on doors so all night I heard doors slamming. I couldn't believe they don't have doors that don't slam shut. I was awakened every few minutes by doors slamming! The parking was so expensive and the garage and elevator were in horrible condition. The elevator didn't go to the 7th floor so I had to get off the elevator at night and walk the stairwell which is a big no no for a woman or anyone for that matter. I will never ever stay at another Crown Plaza hotel. I knew I should have gone with a two or two and a half star hotel. At least the parking is free and there is a free continental breakfast and comfortable bed and quiet doors.”

Oct 6, 2009 by Frank from Hanford,CA
Overall Rating: 7

• Good location to airport.
• The carpets were dirty the bed was old.

“This hotel has past its good day and sure could use some updates to the rooms.”

Sep 29, 2009 by Max from Arlington,CA
Overall Rating: 10

“Very nice facilities, about what you'd expect for a hotel near the airport. There was little airplane noise. Shuttle service was on time.”

Sep 4, 2009 by Ivy from New York,NY
Overall Rating: 7

• Clean rooms.
• No free Internet and business center.

“The room is clean and comfortable,however there is no free Internet, however I stayed another crown plaza hotel in San Jose which has free Internet and business center. Also, there is no free parking.”

Sep 4, 2009 by Jackie from Lancaster,CA
Overall Rating: 9

• Friendly and clean.

“I
had a great time and the view and spectacular.”

Sep 3, 2009 by Aya from Long Beach,CA
Overall Rating: 5

• Clean lobby.
• Rooms are old and run down, no free internet, no free parking, vending machine takes credit card only.

“This hotel needs a make over. I stayed here before, and the room was a lot nicer. I think they have some decent rooms, but the one I got this time was very run down. The lobby is nice though, and you would think the rooms would be just as nice, but they are really old. Do not use their vending machine! It only takes credit card, and I got nothing out of it, and was charged $40! Just trying to buy water. Front desk staff says it happens all the time.”

Aug 29, 2009 by Sara from Los Angeles,CA
Overall Rating: 1

• The sushi cart and friendly bellman.
• Hotel door that did not lock - would be opened without key.

“Terrible experience. Each experience has been so different, others positive and this was unacceptable. I have no idea how this hotel is classified as 3.5 stars. This experience will ensure I do not go back to the Crowne Plaza. The first room I was given, after being there for almost 2 hours, I learned my door was not secure. The door could be opened from the outside without a key card. As a single female business traveler, this is a very uneasy thing to consider. The hotel seemed shocked by this, but other than changing my room, that is as far as they took the situation. My 2nd room had a horrible bed that sank and made a large noise whenever you sat down on it. My office chair was squeaky and in poor shape. When I asked for a different chair, the hotel seemed annoyed at me. But I did receive a different chair.”

Aug 27, 2009 by Erica from Ruther Glen,VA
Overall Rating: 6

• The hotel staff was extremely polite, helpful and courteous. The airport shuttle service was EXCELLENT!
• The condition of the room was below standard. The linens were stained, the bathroom tiles were moldy and the furniture was showing excessive wear.

“The hotel staff and airport shuttle service was EXCELLENT but, unfortunately, that is the only promising feature of this hotel. The room that we stayed in could definitely use an update-the carpet was dingy and old, the bed linens were stained, the furniture had excessive wear and the bathroom tiles and shower were moldy. This hotel is definitely not a 3.5+ hotel.”

Aug 24, 2009 by Diane Friedman from Whitefish,MT

• Good locations and staff
• Housekeeping did a terrible job with the room.

“Overall experience was fair. Housekeeping did not have towels or amenities in room upon arrival and I never got a ironing board/iron after repeated requests.”

Aug 21, 2009 by Long from La Jolla,CA
Overall Rating: 3

• Clean.
• Free parking, and not easy to use parking lot.

“There are hidden fees for this hotel, no compliment breakfast, $13 for parking your car. Room is clean and it is not out of expectation for a decent hotel.”

Aug 17, 2009 by Steve from Colorado Springs,CO
Overall Rating: 4

• Good location.
• Old room, old carpet
  and TV did not work.

“I will not stay there again.”

Aug 3, 2009 by Paul from Eden Prairie,MN
Overall Rating: 2

• Below standard level staff.

“Not worthwhile to mention about it.”

Jul 31, 2009 by Karen from Altadena,CA
Overall Rating: 3

• The price.
• There was absolutely nothing to do.

“I would not recommed this hotel for leisure because there is nothing to do. The room was clean but there are no frills and dissappointing decor. It is simply a place to sleep for the night.”

Jul 28, 2009 by MB from Milpitas,CA
Overall Rating: 9

• Convenient for LAX.

“Close to LAX, quiet, clean rooms and excellent lobby.”

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Amenities at Crowne Plaza Los Angeles Airport, Los Angeles

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Iron Kitchenette Laundry/Valet Services Lounge Mini Bar Modem Lines in Room News Stand Outdoor Pool Parking Phone with speaker Pool Porters Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Television with Cable Valet Parking Video Checkout

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