Crowne Plaza Los Angeles Airport

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User Reviews for Crowne Plaza Los Angeles Airport, Los Angeles

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Feb 1, 2010 by Kim from Edmonton,Canada
Overall Rating: 3

• Price
• Cleanliness and the food was horrible for the price. We had a 50% coupon and it was still overpriced and horrible food.

“This hotel seem very old by the smell and and bathroom were very unclean.”

Jan 27, 2010 by Heather from Tucson,AZ
Overall Rating: 8

• Comfortable beds, quiet, and knowledgeable staff.
• Location good only for airport area.

“We stayed here so that we'd be close to the airport for the next morning. We were able to check in early, and the lady was able to tell us how to use the bus/metro from hotel to another area of LA, as we were not renting a car. It's a bit inconvenient for anything but the airport, but was sufficient for our needs.”

Jan 26, 2010 by John from Orange City,FL
Overall Rating: 7

• close to airport.

“Pay for parking $12 per day, food very expensive.”

Jan 25, 2010 by Jenn from Scottsdale,AZ
Overall Rating: 3

• Badly in need of a re-model.

“Very out-dated...especially the sleeping rooms. Walls had lots of scuffs, carpet was not very clean, bathrooms were also not very clean. The windows are also not as insulated as some of the other airport hotels.”

Jan 24, 2010 by Poppy from Colorado Springs,CO
Overall Rating: 1

• Location.
• Dirty!

“The pool was very small & not heated for the first couple days, nor was the sauna working. The rooms were disgustingly dirty (dusty), stained floors, old furniture. The one star (Holiday Inn) in Long Beach was much better to stay in & had free WiFi! The restaurant was also very expensive & the food not good. I would not recommend this hotel to anyone, I can't believe it is a 3 1/2 star!”

Jan 22, 2010 by Jennifer from Fort Washington,MD
Overall Rating: 5

• Hotels location to the airport was excellent.
• Rooms were not well kept.

“ Hotel has the potential to be great if they would invest in renovated the rooms/hallways. The common areas seemed to be nice and the hotel offered a variety of restaurants which was a convenience if you decided to stay in. My turn-off was the rooms (I switched rooms because the first one had stains on the carpet). Stained carpets, dusty furniture, old and dated bathrooms, even the TV in rooms were antiquated. I was expecting so much more. Very disappointed. ”

Jan 20, 2010 by Z.R. from Irvine,CA
Overall Rating: 8

• My low price bid was accepted.
• Dodgy self parking.

“Convenient location near LAX. Self parking is in a structure next to the hotel, but its a bit dodgy. Hotel could use a little updating, but it was clean and comfortable.”

Jan 19, 2010 by Dan from Issaquah,WA
Overall Rating: 8

• Gave me a smoking room.

“ I checked in at 5 pm local and was told that all they had left was a smoking room and that the hotel was sold out for that night. After several minutes of protesting on my part the hotel finally agreed to give me a non smoking room. ”

Jan 19, 2010 by Lori from Beverly Hills,CA
Overall Rating: 4

• Nice staff. Jazz nights.
• Dirty room carpet. Add on prices for everything.

“ Hotel was a disappointment. I expected much more since I have stayed in other hotels in the area. They charged you for internet usage, copies and every possible charge that could be added. The Breakfast buffet wasn't as good as Denny's yet the charge was $17 per person. They did give 1/2 price coupons for buffets. Staff was friendly. But the lobby is uncomfortable and unwelcoming. Parking is a nightmare. ”

Jan 18, 2010 by Karan from Alexandria,VA
Overall Rating: 5

• First room smelled like body odor. Hallways were dirty.

“This hotel does not rate a 3-star rating anymore. The hallways were dirty on multiple floors across the hotel and looked like they hadn't been vaccumed in weeks. The room I got smelled badly like body odor, forcing me to switch rooms. The hotel parking garage across the street is in very poor condition, with graffiti on the elevator and broken parts on the elevator.”

Jan 17, 2010 by Sharon from Riverside,CA
Overall Rating: 9

• The exercise room was clean and had well kept equipment.
• The cleanliness of the room wasn't what I expected and minor repairs were needed in the room itself.

“The hotel was located close to the airport and the my work site. Entry and exits were accessible to the main streets. Parking was easily accessible for self parking. The concierge was knowledgeable and helpful at all times. I felt that I was cared for and that the hotel would be happy to help if necessary. I felt safe. Check out was simple and quick. The reception clerks were very helpful.”

Jan 14, 2010 by Sean from Houston,TX
Overall Rating: 1

• Nothing.
• The room is not clean.

“My room is not clean and the front desk is not helpful.”

Jan 13, 2010 by Richard from Perry,MI
Overall Rating: 1

• Nothing.
• Employees were less than friendly, parking issues, hotel was dirty.

“This is not a 3.5 star hotel. Halls and corridors were dirty, front desk less than friendly, and did not issue a parking pass on check in. Also, 10.95 per day per computer for internet. I would stay in a tent before I stayed at this hotel again.”

Jan 12, 2010 by Selene from Salinas,CA
Overall Rating: 10

• The housekeeping and valet and desk staff was very good and nice.
• I did not like the bedding and pillows - very uncomfortable. The fan is too noisy.

“Nice hotel, decent restaurants, helpful, pleasant staff well located.”

Jan 11, 2010 by Mary from Las Vegas,NV
Overall Rating: 4

• Airport location, shuttle, beds are comfortable.
• Ants in room-first response was to spray room-eventually moved once manager was involved.

“Rooms need a good vacuum, painting, and updating, new carpeting would be a huge addition to these rooms. New wallpaper as well. It could be a great airport hotel if they would invest in room updates and vacuum every room in every corner-get rid of all that old dust that customers can see. Recaulk every bathroom, and re tile every floor.”

Jan 10, 2010 by Christine from White Rock,Canada
Overall Rating: 1

• Nice lobby.
• Dirty bedrooms, very shabby, and disgusting.

“Shabby, dirty, and revolting. We went to 2 different rooms as I was shocked by the first. The second was only slightly better. Carpets are stained multi-colored - carpet is peeling off the wall. Bed sank in the middle. Absolutely what you expect from a shabby motel in the middle of Vegas.”

Jan 9, 2010 by Bernie from Seaside,CA
Overall Rating: 10

• Good food service/restaurants - convenient location & parking.

“Quality hotel & restaurants. Parking extremely easy & convenient .”

Jan 7, 2010 by Larry from Ludington,MI
Overall Rating: 8

“Great hotel and great location near airport. This is a good 3 star hotel and not a 3.5 star hotel as you rated it.”

Jan 6, 2010 by Shane from San Diego,CA
Overall Rating: 7

• The housekeeping and coffee counter staff were excellent.
• Parking is a nightmare! Very difficult to find parking in the garage.

“Overall, our stay went very well. The hallways (wall paper hanging off) and rooms (garage sale furniture, carpeting stained) need updating, badly. I highly recommend the beef, fillet, one of the best I have ever had. Garage parking is a nightmare! The first three floors are reserved for non-hotel guests. I was there on Christmas day and after two full trips through the entire garage I was forced to use valet. The hotel provided the service at the same rate as self parking.”

Jan 6, 2010 by Diane from San Mateo,CA
Overall Rating: 2

• Near LAX airport.
• Hotel is more like 2 star or motel.

“Very old TV
with a remote that didn't work, the heater was so loud that we rather turned it off so we could sleep. Room was old and not so clean. We could hear the cleaning crew outside all morning. Extremely bustling lobby like a supermarket. It was more like a 2 star place.”

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Amenities at Crowne Plaza Los Angeles Airport, Los Angeles

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Iron Kitchenette Laundry/Valet Services Lounge Mini Bar Modem Lines in Room News Stand Outdoor Pool Parking Phone with speaker Pool Porters Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Television with Cable Valet Parking Video Checkout

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