Sheraton Gateway Los Angeles

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User Reviews for Sheraton Gateway Los Angeles, Los Angeles

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Jul 15, 2008 by Jeri from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location close to LAX.
• Bathroom needed remodeling in the tub and tile/no refrigerator.

“Valet parking staff was great. Desk clerk was not friendly.”

Jul 14, 2008 by John from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful staff. LAX parking was great, too!
• Nothing to dislike.

“The entire staff was very helpful and very informative. The restaurant was cozy and the bar even cozier. Proximity to LAX was big plus and the parking lot was very handy.”

Jul 2, 2008 by Michael L. from Fort Irwin, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Nothing.

“They were rude to me in front of people checking in. I'm in the US army active duty. I serve this country with dedication and seriousness, but in my own country I cant even get fairness.”

Jul 2, 2008 by Dave from Peoria, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice heated pool. Very nice fitness facility.
• Parking is $20 per day or more. Internet access is 9.95/day or 5.95/hour in the business center.

“Great value for the price. Very convenient to airport, freeways and short drive to beaches. A full Starbuck's on site is nice.”

Jul 2, 2008 by Jeffrey from Canoga Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was very nice.
• Restaurant and bar was pricey.

“Pricey restaurant and bar, but the room was among the best I've seen.”

Jul 2, 2008 by Glen from Paradise Valley, AZ
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Closeness to my athletic event.
• When checking in they would not give us 2 double beds.

“Hotel did not want to give us 2 beds. We were very disappointed in that as having our children with us.”

Jul 2, 2008 by Eric from Fort Collins, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Convenient and clean.
• A lot of noise could be heard through the door of the room.

“I'd stay there again. Friendly staff, clean, good location.”

Jun 16, 2008 by Shelly from Kent, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Nice decor.
• The parking was terribly set up and expensive!

“Hotel location was great. Right by airport. Not happy at all about the parking situation. Will probably deter me from staying there ever again. Seriously needed to take a shuttle to get from your car to the hotel! Ridiculous! And charged $40, not happy. Should have a parking garage or something!”

Jun 15, 2008 by Gp from Modesto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Good location.
• Room decor was not inviting.

“Not a four star. More like a three. The bathroom was small. Had to maneuver around and shut the door to use the toilet. Bathtub was small and cracked all over and did not drain. Counters and floors were very old and worn looking. Room decor was awful. Colors were red, black, grey, and navy. Very cold feel to the room and hotel in general. Not a warm, relaxing or inviting feel. Also, the windows in our room were so dirty you could barely see out of them.”

Jun 1, 2008 by Kathleen from San Pablo, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very comfortable beds, buffet breakfast was enjoyable, 24 hour room services was great plus great location.
• $25 a day parking!

“Overall I had a very enjoyable stay. Comfortable beds. Nice adult pool area. Good food and Great location.”

May 30, 2008 by Voula from Fountain Hills, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The very friendly staff! And the comfortable beds!
• The distance to the parking lot.

“In short, I would return to this hotel! It was a relaxing vacation for us and it felt like home!”

May 30, 2008 by Lauren from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Bed was super comfortable.
• Neighbors Noisy.

“Hotel was really nice, clean, and modern. Could not hear any noise from neighboring airport. It was much cheaper than other hotels and not much farther away. I would stay again.”

May 25, 2008 by Lisa from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff. Excellent WiFi in public spaces.
• WiFi in rooms was intermittent.

“Excellent value. Great location and staff from tech support to restaurant and bar and front desk were over-the-top professional and fun.”

May 24, 2008 by Winnie from Fayetteville, NC
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful hotel.
• Plumbing problems each day of stay. Room service could cook well done steak.

“I love the location and look of this hotel. Sadly, we had a leaking commode three of the four days there. Also, our tub wouldn't drain the first day. We kept having to call the front desk for them to send someone up to fix it. They offer to relocate us but it would be on the airport side of the hotel and warned us about the noise. They were nice but I couldn't help but get upset. I was traveling alone with two kids. The hotel breakfast downstairs ($14) was great. Room service not so good. Took along time to get food and my steak was rare when I ordered well done. Nice hotel for business travels, but not sure if I would stay again with the kids.”

May 23, 2008 by Kevin from Canoga Park, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Air condition awesome, large bedroom, very comfortable.
• Lighting isn't very good. Too dark. Walls are little thin.

“It's one of the better stays I've had. The beds were big and comfy. The rooms had strong AC. I like it when my room is cold. It was clean and pretty decent for the price. And it was close to the airport. Overall, good job.”

May 18, 2008 by Mary from Beaumont, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• Lobby was beautiful.
• No coffee condiments, ugly bathroom.

“How can you make coffee on a glass top computer desk, to fry your computer? The glass top makes your mouse not work and flash -really the days of charging for internet are so over guys. If you have business travelers, they are fairly bright. Room service was great, bed was great, decor was pretty but coffee and internet are crucial. So glad. Renaissance has way more to offer for the price. Even Hacienda has its own charm. Hyatt place rules on complimentary hi tech comforts.”

May 18, 2008 by Ken from Garland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the price.
• Nothing.

“The hotel was everything you would expect out of a 4 star hotel.”

May 15, 2008 by Edris from Mesquite, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was professional and friendly.
• International calling rates, extremely high!

“It had a very nice view of the Neon Towers, off the main street, leading to the airport. The decor was sleek and tasteful. I ordered room service and movies and was very pleased with the ease of ordering the movie and the quality of the food. The staff was excellent! Charming and professional.”

May 14, 2008 by Rick from Windsor, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, service, cordial staff.
• Nothing.

“Excellent facility, located close to airport, good shuttle service and a first class hotel overall.”

May 11, 2008 by Patrick from Denver, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very helpful staff.
• Building exterior could still use some renovation.

“The hotel does qualify as a 4 - star, although I understand the poorer reviews. The hotel has gone to the effort to have upgraded furniture in the halls and rooms. Room service quality was very good. Staff, including cleaning staff, were very friendly. The bathtub was probably not replaced with the 2005 renovation, but it was not awful, just showed normal wear. Some rust stains were evident on the exterior, so the building's exterior did not look new. The room was very quiet, I only heard 2-3 planes in the distance, even though LAX was next door. Air/Heat worked great in the room. Good hotel for business travel.”

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Amenities at Sheraton Gateway Los Angeles, Los Angeles

24 Hour Front Desk Available to/from Los Angeles International Airport; 24 Hours Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services