Sheraton Gateway Los Angeles

Photos of Sheraton Gateway Los Angeles, Los Angeles

• Add your own photo of Sheraton Gateway Los Angeles

User Reviews for Sheraton Gateway Los Angeles, Los Angeles

• Add Your Own Review »

Feb 5, 2010 by Sue from San Diego,CA
Overall Rating: 8

• Convenient location.
• High price of valet parking.

“Not a leisure destination, but very good for business travelers.”

Jan 31, 2010 by Dave from Merriam,KS
Overall Rating: 8

• The bed was very comfortable.
• Lack of mini bar in room.

“The Sheraton at LAX is very conveniently located to the airport. The staff was very friendly, and they even had a Wii tournament one evening in the lobby bar.”

Jan 24, 2010 by Karen from Fallbrook,CA
Overall Rating: 10

• Clean, friendly, and good airport location.
• $24 for parking.

“A bit stark and modern for our taste, but very clean, staff was friendly and for our needs it worked out well.”

Jan 16, 2010 by Marty from Columbia,MO
Overall Rating: 9

• The sheets and pillows.
• No sports bar.

“This hotel met our needs and the price was right because of Priceline. We asked for a King size bed and got it with no problem.”

Jan 9, 2010 by Bronwyn from New York,NY
Overall Rating: 9

• Helpful, efficient staff and free 24 hour airport shuttle.

“Great airport hotel - just down the road from LAX with a free 24 hour hotel shuttle. The staff was extremely helpful, friendly and efficient.”

Jan 4, 2010 by Andy from Calgary,Canada
Overall Rating: 7

• Location.
• Parking is expensive.

“I enjoyed staying at you hotel, and looking forward to come back again.”

Jan 2, 2010 by Waqas from Mississauga,ON
Overall Rating: 9

• Location and comfort.
• Parking charges.

“Very good hotel, nothing outstanding just a comfortable close to the airport hotel. You are close to everything in LA from here if you are driving.”

Jan 2, 2010 by Pat from Dumfires,VA
Overall Rating: 8

• Clean, upscale, modern and friendly.
• Service in short order bar got order wrong 3 times in a row.

“Friendly, well kept modern hotel with all the amenities expected of this star rating. Staff were helpful and friendly. Room was well appointed, with very comfortable beds, chairs, desk with internet service, etc. Quiet and non-smoking added to the plus column.”

Dec 21, 2009 by Casey from Vancouver,WA
Overall Rating: 3

• Neat and clean.
• Poor customer service.

“My friend got injured in the hotel bathroom due to long cut from a cracked tile on the floor. However, the hotel security manager did not do a good job, satisfy my friend (only gives us parking validation). We are not trying to take advantage from the hotel; all my friend wanted is that she can be treated better with caring, at least asked her if she wanted anything. That's why she was in rage. The good thing was at least the hotel representative gave us some points for hotel membership, we can stay a night for free. It cost us 2 hours just to discuss with the hotel manager/representative on this matter. A 4-star hotel should serve customer better than this. If the hotel does not know how to work extra mile on serving the customer, the hotel will soon lose a lot of customers. In every type of service, customer is always number one.”

Dec 17, 2009 by Bill from Depoe Bay,OR
Overall Rating: 9

• Wonderful, clean, and friendly.
• Paper cups for coffee and water in room.

“Was not a 5 star quality.”

Nov 25, 2009 by Liisa from Tewantin,Austria
Overall Rating: 10

• Location to the airport and the free transfer were very important to me.

“The overall stay at this hotel was very enjoyable. I traveled and stayed with my teenage daughter there was a real mixture of age groups staying and we both felt very comfortable and safe there I will return on my next trip in a few months to LA. Thank you for a wonderful stay.”

Nov 24, 2009 by Maureen from Dallas,TX
Overall Rating: 2

• The beds were very comfortable, especially the pillows and bed linens.
• No self parking. Bad valet parking at a very high price.

“The rooms were very clean and well appointed, however, the service was terrible. The parking situation is the worst. There is no self parking, only a paid lot operated by a third party that is for airport parkers. The lot is not well lit and is a very long walking distance in a bad neighborhood. The valet parking service is really bad and you will pay a high price for it. On the other hand, I would not dare to park at the off site lot that the hotel says is available. It is neither safe or convenient. When I complained about valet service at the hotel, they literally laughed in my face. I can see why this property is available at such low rates.”

Nov 20, 2009 by Janet from Goleta,CA
Overall Rating: 10

• Getting it on Priceline. King size bed with flat screen. Safe environment.
• Bar opens up onto the patio with the pool. No privacy when in pool in regards to patrons of the bar. Doesn't seem quite right.

“Easy to find. Friendly personnel at the registration desk. The room was much nicer than I had expected. I was treated like a VIP, even though I purchased the room through Priceline and paid about 60% less for the room than had I booked through the hotel website. Exceptionally courteous staff.”

Oct 18, 2009 by Jim from Mount Veron,OH
Overall Rating: 9

• Lady associate checked us in, did a great & caring job of checking us in.
• Bell hop staged us when leaving in active smoking zone to catch bus.

“Sheraton fixed what I don't like about Priceline. We needed two rooms, one for my parents (king bed), and one with 2 Queen beds. Sheraton made it happen, with a wonderful attitude. All six of us (4 adults, 2 kids) had a very positive experience. The toilets in both room were not cleaned well.”

Oct 18, 2009 by from Tokyo,NY
Overall Rating: 1

• Nothing.
• Tried to block out my room.

“Because of my late checking in (about midnight), the hotel tried to block out my room. They try to explain "we are fully booked tonight, but you are lucky I found a room for you", so I finally stay there but it was very uncomfortable and it was not fully booked.”

Oct 17, 2009 by Dyanne from Kansas City,MO

• Very convenient; great shuttle drivers; and a personable front desk.
• The rooms and parts of the common area were a little tired looking.

“The hotel was fine for an overnight stay between flights. However, we were disappointed that the steakhouse restaurant shown on the hotel's website (and still listed in their guest services book in your room) was actually closed and replaced by an Italian restaurant instead.”

Oct 9, 2009 by Jean from Honolulu,HI
Overall Rating: 9

• Parking crooks.

“Okay, but parking options were not available to me.”

1 of 1 people found this review helpful.

Oct 9, 2009 by Ryan from Riverside,CA
Overall Rating: 9

• Bed.
• Pay for parking.

“It was a friendly, comfortable atmosphere. The room is kept spotless.”

Oct 4, 2009 by Lisa from Huntington Beach,CA
Overall Rating: 8

• Proximity to the airport and frequency of the shuttle.
• Parking prices.

“This is a great airport hotel. It is convenient and the shuttle runs frequently. Parking prices are confusing. One lot gives you a price with tax and one without (which makes you think you're getting a good deal but then it's not.) The rooms were comfortable and the staff was friendly and helpful.”

Sep 30, 2009 by Kristen from Katy,TX
Overall Rating: 8

• Recently remodeled, great rooms and beds, friendly staff, and the location.
• Room service.

“This Sheraton was recently remodeled. We stayed on the club level in a great room. The location was great and the staff was friendly. I would stay here again!”

• View All User Reviews

Amenities at Sheraton Gateway Los Angeles, Los Angeles

24 Hour Front Desk Available to/from Los Angeles International Airport; 24 Hours Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

Learn more about Sheraton Gateway Los Angeles at Priceline Travel Guides »