Doubletree Guest Suites Santa Monica

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User Reviews for Doubletree Guest Suites Santa Monica, Santa Monica

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Jan 20, 2010 by Phil from Davis,CA
Overall Rating: 9

• Excellent hotel for the price.
• Staff is only OK.

“This hotel is closer to 4 stars than 3.5, almost like a Hyatt; very nice rooms and public areas.”

Jan 17, 2010 by Kathryn from San Diego,CA
Overall Rating: 10

• Large, clean room, great workout facilities, internet actually worked instead of dropped signal, like the cookie.
• Nothing.

“Overall, a good hotel. I had a large, clean room compared to other hotels in the price range. The workout facility was good - new equipment, clean, and good equipment. The internet actually worked instead of dropped signal as I have experienced at many hotels. Breakfast was good, though expensive (buffet was $20). The coffee was supposed to be Starbucks and didn't really taste like it, so that was disappointing. I like the cookie at check in.”

Dec 18, 2009 by Natalee from Las Vegas,NV
Overall Rating: 10

• I liked the bed. Nice bedding and soft mattress and great pillows.
• High priced parking and no movie channels.

“Staff was very friendly and the room was so clean an comfortable I didn't mind walking around barefoot, which I rarely do in hotel rooms.”

Oct 26, 2009 by Peter from Brea,CA
Overall Rating: 9

• Spacious rooms!
• Close enough to everything by car, sort of close enough by foot but not close enough.

“Attractive hotel very close to freeway on 4th. Loved the size of the rooms, but pretty much no view. Valet parking was only $4/day higher than self park, not including tips. Would have preferred to self park for free though. Pool is a bit small and not enough chairs and chaise the two times we were at the pool. Great fitness room.”

Aug 29, 2009 by John from Peoria,AZ
Overall Rating: 10

• Very large and clean rooms.
• Room decor was a little older.

“Hotel is in a great location and the size of the room was far bigger than I expected. The room was very clean and quiet. I really enjoyed my stay and I would definitely stay here again.”

Jun 28, 2009 by Pamela from Scottsdale,AZ
Overall Rating: 9

• Great beds. Slept well.
• Had to pay for parking overnight.

“It is a great hotel, clean with excellent linens and bedding. Slept really well. It is a bit of a walk to the beach and the Pier not to bad about 5-10 minutes depending on the walker. My kiddos 7 and 9 were tired on the walk back to the hotel from the beach and did complain a bit also, there are quiet a few homeless people in the area. We had no problems though and would go back.”

Jun 12, 2009 by Joan Bettencourt from Moraga,CA
Overall Rating: 9

• Great location in Santa Monica.
• Restaurant was very expensive and not very good.

“I got an excellent deal on Priceline. The trouble was I could not ask for 2 beds and the hotel would not take my request over the phone. I had to wait to get there to ask for a room with two beds. The front desk clerk was so sweet she gave me a suite.”

May 13, 2009 by Christy from Minneapolis,MN
Overall Rating: 10

• The location, the free internet that worked well.
• The pool wasn't cleaned right away in the AM, one of the days.

“I travel all the time for business in much more expensive hotels located very close to this one. This hotel not only provided a better experience (no pool scene, no drunk beautiful people to wade through every night, no pricey internet that only half worked,) but also a better night sleep due to the quality of the linens and beds. All this, and a warm chocolate chip cookie every time my little boy asked (once a day was all I'd allow, but still!”

May 1, 2009 by from Lynn,MA
Overall Rating: 9

• The suite was great and the bed very comfortable.
• There were no umbrellas at the pool area for shade. The over night parking procedure confusing & expensive.

“I was pleased with my experience with this hotel. I would return to it again.”

Mar 29, 2009 by Tess from Austin,TX
Overall Rating: 5

• Suites great with. kids
• No maid service, even when requested.

“Loved everything about hotel but never ever any maid service, even after calling and requesting”

Feb 24, 2009 by Nicole from Phoenix,AZ
Overall Rating: 9

• Suite rooms were generous in size and parking was convenient.
• Though convenient, parking was a significant cost in addition to the room. No fan in bathroom.

“This hotel was very clean and the facilities were quite nice. The suite was especially nice since one of us could sleep in while the other watched TV or used the computer. No fan in the bathroom was the only minus about the room, which was otherwise comfortable. The parking was also convenient, though pricey. We did not interact with staff except at check-in and check-out, but the interaction we had was pleasant.”

Sep 6, 2008 by Barbro from San Francisco, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Staff was very friendly and helpful.

“The only thing I didn't like was the suite sitting area which wasn't that nice. I hated the smoking room because it felt dirty and smelled. However there was no problem changing rooms the next day when a non-smoking was available. The room was not ready when we arrived in the evening so the hotel treated us to dinner. Unfortunately the food was mediocre and I would never eat there while paying the inflated prices. Nice location, nice staff, comfortable bed but ugly rooms.”

Aug 24, 2008 by Theresa from Rockford, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, clean, convenient, great location, chocolate chip cookies.
• I wish that they would have had a soda/juice vendor on the floors. Had to wait until the gift shop opened to get drinks.

“The hotel staff was outstanding. They were incredibly helpful with any questions we had. Everyone always had a smile on their faces and greeted us whenever we left or returned. The bed was extremely comfortable, the room was large and very clean with great windows.”

Aug 3, 2008 by Tim from Glen Allen, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Comfortable and secure.
• The immediate area was not inviting.

“Excellent hotel, great staff.”

Jul 19, 2008 by Dora from Chicago, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[1]

• I liked that 5 persons could stay together in a room (our kids are 5, 6 and 8).
• Our original room had a view of garbage bins and a homeless shelter. Walking anywhere was out of the question, what with the freeway and the busy streets.

“Very disappointed. Not all rooms have balconies or mini fridge. Hope and pray u don't get the view of the homeless shelter perched just beyond the loud 10 freeway. Pool never stocked with towels to dry ourselves. Waited 1 hour in cold and soaking wet even though I called hotel operator at least four times. Hotel is ok maybe if u have kids 12 and over. Not within walking distance of anything for those of us whose families have kids <12. Deadly intersections, precarious young drivers speeding and a freeway to boot! For such families a car is a must and so is the parking fee hotel charges $18/day plus a daily service parking fee they sneak on to checkout bill. Stay away from $24 buffet. Ask for the menu instead, that way our kids don't pay $24 for a bowl of cereal and pancakes they are too full to eat. The menu is better food than buffet anyway.”

Jul 14, 2008 by Barry from Warwick, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[5]

• Front desk staff, welcome cookie, bath products.
• Coffee bar hours was not extensive enough.

“Staff was friendly, housekeeping supervisor let herself into our room while we were there, but without our permission. She knocked once and entered with her key at the same time. Room service glasses were in hallway for 1 1/2 days without being taken away. Other than these two things, the hotel was comfortable and staff was friendly.”

Jul 8, 2008 by Dick from Pleasant Hill, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• They were very accomodating. upgraded our room, comped the parking; they were great.
• We were only there one night so didn't have a lot of time there.

“This was a very nice hotel. It surpassed what we were expecting. The room was very nice and well maintained. The public areas were beautiful. The staff was friendly and helpful. The hotel is well situated to the Santa Monica pier and the 3rd street Promenade. We used it as a jumping off point to Universal Studios. It's not real close but we preferred the beach local versus the valley.”

May 13, 2008 by Craig from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cookies and service and face wash.
• Parking.

“Pricey for what you get but for the area it was to be expected. The room had some problems - shower drain was clogged and there was no caffeinated coffee. They rectified both promptly, however, so that's all you can ask for.”

Apr 1, 2008 by Sonjia from Upland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful and the rooms were gorgeous and clean.
• I did not like the location of the TV in the living room area.

“My stay at this hotel was very pleasant and relaxing. I love everything about the hotel. The staff was wonderful and the rooms were everything I had hoped for and more. I will definitely go back to this hotel and recommend it to my friends and family.”

Jan 2, 2008 by Juliette from Los Altos, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• The proximity to the water / the marina.
• The quality of the rooms.

“This is not worth the money. The only thing I really liked was the proximity to the marina 3. Otherwise the rooms were just not very nice and the hotel was not very well appointed in general.”

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Amenities at Doubletree Guest Suites Santa Monica, Santa Monica

24 Hour Front Desk Bar/Lounge Beach Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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