Hilton Reno Resort and Casino

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User Reviews for Hilton Reno Resort and Casino, Reno

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Jul 14, 2008 by Claudine from Santa Rosa, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[7]

• They accepted pets.
• Not possible to use dining if you had a pet, pet area not clean.

“The room was fine, but although it called itself a pet friendly hotel, pets could not be left alone, so there was no way for a couple to use the restaurants together. The pet area was not cleaned up and in the morning the sprinklers were on so it was not possible to take the dog there. The room was on the seventh floor, it would be better to have a ground floor for pets. The soap in the room had been used, and the carpet not very clean, other than that the room was very nice.”

Jul 4, 2008 by Thomas from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff, personable, helpful, that what makes a hotel.
• Too long a line for a lunch time. Hotdog.

“Good location, close too airport, excellent staff all around, top notch restaurant, comfortable rooms.”

Jul 3, 2008 by Audra from San Andreas, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[10]

• The Lobby and public areas were beautiful.
• The customer service was terrible, air conditioner didn't work, toilet was broke, room was outdated and smelly.

“Upon arriving and hour after check in time they said my room was not clean. Another hour later they sent me to check if the room was clean before they would give me keys because they said they were too busy. I took all my luggage upstairs, no maids in sight and the room was locked. When I finally got in the room it was old and outdated. The bathroom smelled and the toilet chain broke so you could not flush it. Also the air conditioner wasn't working, despite calling for help, no one ever came. We had to prop the door open to let air in from the hallway. If you ever have too stay here make sure you get a remodeled room. The customer service was the worst I have ever experienced. Beware!”

Jun 8, 2008 by Mitchell from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff was very helpful and cordial.
• Bell staff was not very enthusiastic about assisting with luggage.

“This hotel has been renovated with some of the most intriguing and romantic decor. The location is great and the hotel staff is the very best. I would definitely stay there again.”

Jun 1, 2008 by Debbie from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Attractive decor in some areas.
• Casino slots seemed very tight.

“Nice hotel but no fridge/coffee maker/microwave in room. Decent room but a bit dark; 2 lamps were unplugged, one not working at all. Large, fairly clean bathroom. Bed was a bit on the hard side but not bad. Excellent value for the price.”

May 31, 2008 by Adam from Pacifica, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Got stuck with smoking room.
• Customer service was terrible.

“The hotel was out of rooms and could only give me a smoking room. The room was filthy. Could not get an extra blanket the first night and was told I couldn't get one for the second night as well. Had to wait 2 hours just to get an extra pillow. Supposed to be a 3 star, should be downgraded. I have been to better motel 6's for half the money. Very disappointed.”

May 31, 2008 by Tonya from Gresham, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Great public space.
• Room not quite up to par.

“Great restaurants, very friendly staff, valets very helpful.”

May 22, 2008 by Mitra from Las Vegas, NV
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• There was a good variety of shops and eateries.
• One could not normally check in until 3 p.m. The most they moved up that time was by 1 hour.

“The casino area was attractive and clean; however, the hotel decor was hideous. By hideous, I am referring to stereotypical Southwestern-style designs in very ugly colors. The hotel decor was in sharp contrast to the attractive appearance of the casino. There was a nice variety of shops and places to eat, which was a positive. The other glaring negative was the late check-in time: 3 p.m., or 2 p.m. if they have a high volume of guests.”

May 20, 2008 by Roger from Fallon, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Atmosphere.
• The wallpaper was peeling.

“Very upscale hotel with allot of benefits, but slightly weathered with age without a drop in price.”

May 7, 2008 by Dwayne from Chicago, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[2]

• Great restaurants.
• My room was old & dirty.

“My room was old and dirty. I also requested a wake up call for 5:00 am, and the call rang at 6:00 am, and I missed my flight. I had to buy a new ticket on a other airline.”

May 6, 2008 by Rolf from Lagrange, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Prestige hotel.
• It was so large, it was quite a hike just to get tomy room.

“Nice, casino type hotel. I was proud to be staying there.”

May 4, 2008 by Susan from Everett, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[3]

• The amusement rides in the parking lot.
• No coffee pot in the room.

“Grand Sierra is a nice place for teenagers.”

Apr 20, 2008 by Charlene from Edmonds, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quiet, clean, friendly.
• Smoking.

“For Reno, this was a very nice hotel.”

Apr 17, 2008 by Anita from Orville, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Got into are rooms at 11:30 in the morning.
• A little from downtown Reno but we took a cab.

“Me and a friend from work jumped into the car at the last minute decided to go to Reno. The bars in the casino we crowded some asked around and someone suggested the pure country bar which was a little down the road, we took a cab there and had a blast.”

Apr 17, 2008 by Lewis from Tahoma, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] •

• Clean, well laid out.
• Poor insulation between rooms; heating inadequate.

“Did not appreciate the $10 charge to use hot tub for evening soak. They need to upgrade TVs in rooms and the selection of programming. Very limited number of stations.”

Apr 16, 2008 by Aj from Modesto, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It has very clean facilities and it's so close to Mt. Rose!
• I didn't like the confusing way of getting to different elevators why can't there be just one?

“Our stay at this hotel was totally satisfactory. Nice, clean room. Easy to check in and out, and simple to find from the freeway. Parking was interesting and getting up to the room, an adventure but a very nice hotel. Don't eat at any of the restaurants! Worst food Ive ever eaten and the service paled in comparison to the food. Our friends ate at dolce, and they recommended it. Anything else? Stay away! Even the buffet was horrid. I will definitely stay here again next season, and snowboard Mt. Rose again.”

Apr 15, 2008 by Judi from Chula Vista, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Beds comfy, room service excellent.
• Have to pay to use the spa, no ice machine on the 3rd floor.

“This is my second stay at the Sierra Grand and will not be the last. I am a smoker and usually do not stay in a smoking room since I'm with my kids but I tried it this time and will never again. The rooms aren't as clean (not just the air, the glasses, walls etc) so, that was my problem, however, not having an ice machine on every floor is a mistake.”

Apr 9, 2008 by Millie from Incline Village, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Hotel staff was very accommodating. Food was good.
• We were in an older room. Clean but needs updating.

“The hotel is gorgeous, but there are areas that have not been touched in a long time. Parking is easy, staff is helpful, and plenty to do in and around the hotel.”

Apr 4, 2008 by Michelle from Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very large room.
• No free Wi-Fi.

“Beautiful lobby, lots of restaurants and entertainment at the hotel, staff was very helpful and friendly. The biggest complaint I had was that they charge $13 per day for internet. That is a ridiculous price! Also, the bathroom could have been cleaner. Otherwise, the hotel was great and exceeded my expectations.”

Apr 3, 2008 by Cindy from Mount Shasta, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view was wonderful at night.
• Planes flew over, some were pretty close.

“Friendly staff, good food and the slots were friendly. Had a great time.”

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Amenities at Hilton Reno Resort and Casino, Reno

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services