Grand Sierra Resort and Casino

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User Reviews for Grand Sierra Resort and Casino, Reno

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Feb 2, 2010 by Liz from Fallon,NV
Overall Rating: 9

• Very friendly staff.
• Waiting time for the buffet.

“Wonderful. Good value.”

Jan 14, 2010 by Nicole from Rocklin,CA
Overall Rating: 10

• Sophisticated, fun, beautiful, clean.
• Long wait, thats about it.

“I absolutely love this hotel. Even though its not "downtown" its a short distance from downtown but honestly if it wasn't for my friends wanting to go downtown I would have stayed at this hotel all night. They have bowling 24hrs and fun bars to lounge at.”

Jan 5, 2010 by Mary from Paradise,CA
Overall Rating: 10

• We found the staff pleasant and helpful.
• The breakfast pastry was not too good.

“We were on our way to Vegas and needed a place for a early flight. Check in was fast and easy, room was great, and had an easy ride to and from airport.”

Jan 3, 2010 by Bill from Scotts Valley,CA
Overall Rating: 10

• Easy to highway, outstanding staff, good food and kid friendly.
• Rooms and hallways need updating.

“All of the hotel staff were very friendly and helpful. The common areas are clean and have a good ventilation system to remove cigarette smoke. Food service was very good.”

Dec 29, 2009 by Bob from Genoa,NV
Overall Rating: 9

• Big bathroom.

“I feel we were given a room (6th floor) based on the price we had paid. We checked in early (2:30pm) and were told there were only 3 rooms to choose from.”

Nov 30, 2009 by Fred from Carson City,NV
Overall Rating: 5

“Hotel tried to charge a resort $10 resort fee, but did waive the charges after a long discussion. The resort fee was for WiFi, bottled water, and two other things which I forget at the moment, which should have been standard.”

Oct 14, 2009 by Uniqu3 from Oakland,CA
Overall Rating: 8

• Have a lot of things to do and really nice room.
• Do not like that they charge $10.00 resort fee on top of what
  I paid with Priceline.

“Everything is good except there is a hidden charge of $10.00 per person for staying at that hotel because it is a resort. if i have choice,
I rather get another hotel for what
I paid for with Priceline instead of paying an extra costs that i did not have any clue of.”

Sep 30, 2009 by Brad from Genesee,ID
Overall Rating: 8

• Many amenities. Close to airport. nice pool.
• No coffee in rooms.

“Well worth the money I paid for it. I would visit again for the price.”

Sep 18, 2009 by Randy from Kingsburg,CA
Overall Rating: 6

• Fast check in.
• Service at the Steak house and found room open and unattended by maid service hours before check out time.

“It was more to my liking when it was Hilton. Will not plan to stay again.”

Sep 12, 2009 by Brittany from Savannag,GA
Overall Rating: 7

• Lots of things to do.
• Pool area was too loud.

“Pretty good and
I would stay there again.”

Aug 28, 2009 by Tom from Draper,UT
Overall Rating: 10

• Close to airport.
• Slot machines never pay out.

“I always stay here!”

Aug 20, 2009 by Scott from San Francisco,CA
Overall Rating: 2

• The best part of this hotel was when I left.
• Filthy room, noisy, disgusting, rude front desk staff.

“This hotel is horrific. The rooms are dirty (mold in tubs), outdated decor, rude staff, etc.”

Aug 20, 2009 by Susan from Rocklin,CA
Overall Rating: 10

• Very updated and modern rooms, comfortable beds, beautiful bathrooms and decor!
• The iron and ironing board needs to be updated.

“The Summit rooms in the hotel were beautiful! Very modern and new with a fantastic marble bathroom and really large shower! The beds were very comfortable with ample pillows and and over sized fluffy towels. Free valet parking was very fast and friendly.”

Aug 18, 2009 by Angelyn from Pocatello,ID
Overall Rating: 10

• Staff was friendly and helpful.
• Location of front entrance to parking lot.

“The hotel was clean; the staff was helpful and friendly and was the children had a great time in the bowling ally and arcade.”

Aug 13, 2009 by Lisa from Mead,WA
Overall Rating: 5

• The hotel itself was loaded with things to do and staff was very friendly.
• The room was terrible, mold in shower, no coffee maker, plainly a bad room (both of them).

“The hotel itself is a nice enough hotel. The Summit part of the resort is remarkably wonderful. The hotel was very poor, rooms had mold in showers, no coffee maker, rooms smelled old and musty, even the shampoo and soap were poor quality, no lotion, nothing but shampoo and soap the equivalent of old Motel 6 quality. No fridge, no nothing, just two beds (which were okay).”

Aug 12, 2009 by Richard from Angwin,CA
Overall Rating: 9

• The price was great on a weekend with lots of activities.
• Nothing.

“The hotel provided a good value through Priceline. Even though the hotel made a mistake in allowing this reservation to be made because it was a special weekend in Reno with August activities, they honored my reservation and gave me a very fine room.”

Aug 6, 2009 by Gregory from Rohnert Park,CA
Overall Rating: 1

• Easy check out.
• Rude employees, surprise resort fee.

“When I arrived there were two clerks behind the counter. When it was my turn the available clerk said she was on break and I would have to wait for the only other clerk. When I was finally helped the clerk said that the king bed I had reserved was unavailable and I would have to take a room with doubles. Then he said there is a mandatory resort fee. I did not think this surprise fee was fair so I asked to speak to the manager on duty. He said if I did not want to pay the resort fee he would cancel the reservation, but I would not get a refund. I really had no choice then. I was given a room in the lower quality section of the hotel. There were no amenities to speak of us only a bottle of shampoo and a bar of soap. The room had a funny smell when I walked in, as did the linens. At night the room was very noisy with kids running up and down the hall until 2 a.m. whenever anyone left their room the door would slam shut behind them. Since the walls were so thin this was very jarring and caused me to wake up several times during the night. The room I was given faced the direction that the sun rises. The drapes had a gap at the top of the window and were work to the point of having holes in the light blocking insulation, so that when the sun rose the room became to bright to sleep. This is great if you want to wake up early, not so much if you are trying to get some sleep after being woken by running kids and slamming doors. The best thing about the stay was the easy video checkout. After this experience I wanted to leave as soon as possible.”

Jul 28, 2009 by Min from San Ramon,CA
Overall Rating: 10

• Very nice room and pool.
• It was little bit away from downtown.

“Very nice room and the pool. I would stay there next time I visit Reno.”

Jul 13, 2009 by Edward from Cypress,CA
Overall Rating: 8

• Got room up high with a city view.
• Moldy tub, stained carpet, maid didn't perform services well and no covered parking.

“This hotel's location is about 2 miles from Reno downtown. The room was large, but he carpet was stained, and the tub moldy. The maid did not always leave toiletries, towels and tissues in the room. I did not like the $5 resort fee that was an additional charge.”

May 22, 2009 by Philip from Bountiful,UT
Overall Rating: 7

“Hotel, lobby, casino, etc all very nice. Room old and not so nice. Air conditioner did not work.”

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Amenities at Grand Sierra Resort and Casino, Reno

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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