Peppermill Hotel and Casino

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User Reviews for Peppermill Hotel and Casino, Reno

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Apr 24, 2008 by Lewis from Barstow, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location is convenient to the airport.
• Getting into and out of the 6th level of the parking structure can be a bit tricky.

“Well located, many amenities within the hotel, and a range of nearby restaurants.”

Apr 24, 2008 by Lani from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• 2 TV, one in the bathroom helps so children can watch while the parents watch in the bedroom.
• There was no thermos or coffee maker to make hot water for the baby formula and no microwave.

“We were suppose to get the older room peppermill tower with a view of the mountain/city however we received a room with a view of a construction. The front desk moved us and upgraded us to Tuscany Tower which is the new building, it was a very beautiful and huge room with double king bed and plasma TV in the bedroom and a bathroom. Beautiful. However we travel with young children and there was no microwave or hot thermos to mix the formula. Overall we are very satisfied and memorable room.”

Apr 23, 2008 by Amber from Cedar Ridge, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• The staff was very nice. Room clean, comfortable beds.
• No table in room for eating when we ordered room service, who forgot cream for the coffee.

“Nice place would stay again, clean rooms, nice staff. Wish it was within walking distance to the main strip so we didn't have to take the cab. Oh well, nice place can't say enough that the staff was wonderful!”

Apr 23, 2008 by Lisa from Antelope, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[8]

• Location.
• Non friendly staff and poor TV reception.

“I requested two rooms and booked them for as close as possible to each other (same floor). The 2nd room when other party checked in was changed to another tower of the hotel and the staff said "well if first come first serve". What ever happen to reserving a room?”

Apr 22, 2008 by Frank from Longmont, CO
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• The harried staff were friendly when given the time and opportunity.
• Casinos are not, by nature, good hotels.

“The room was nice, but not 4-star quality as it was touted to be. The food is pretty generic at the low and medium price levels. When given the chance, the staff was the best part of the hotel. They were pretty harried by the volume of people that were there. I suspect the hotel part of the casino is running as learn as it can. All-in-all, a decent place to stay if you can avoid the gaming floor.”

Apr 22, 2008 by Carolyn from Fair Oaks, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Recent remodel turned the Peppermill into a 5 star hotel in my opinion.
• Pool/hot tub not open yet.

“They upgraded us from a regular tower room to a remodeled tower room and it was beautiful. Romania restaurant and Steakhouse are excellent. Staff is very friendly. When the remodel is done, it will be the best hotel in the area.”

Apr 21, 2008 by Michael from Quincy, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient Parking, good location for me.
• Under construction, tired room, no pool.

“This was ok. The pool is under construction, as was the floor above us, so no sleeping past 7:00 am.”

Apr 20, 2008 by Candy from Florence, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The room was great.
• It was going through construction and hard to get around at times.

“The hotel will be great once all construction/upgrading is done. The Casio was good but there was no price on the buffet and no menu, when we asked it was really expensive and for the reason we do not know.”

Apr 20, 2008 by Tim from Dana Point, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Rooms were new.
• Long distance from check into the rooms.

“Over all it was a good hotel. Unfortunately, the front desk clerk wrote the wrong room number on the key jacket. It was occupied and rather embarrassing. Once I found a house phone they gave me the correct room number, but with no apology nor apparent concern.”

Apr 17, 2008 by Lupita from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• It's to 70's needs upgrades.

“it was ok we had business to take care of so we just stayed there for one night that was enough.”

Apr 17, 2008 by Chanel from Evanston, AA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[5]

• Clean for the most part.
• Allot of things noisy because of construction. Some of the staff at the front desk were complete morons.

“I didn't have a very good stay. One guys at the front desk was a complete moron about my company credit card. He almost made me find a different motel to stay in cause my name wasn't on the card because it was business. The food wasn't that great and it was expensive, and the room that I stayed in wasn't quiet at all because they were doing construction out side from early in the morning till pretty late in the evening. I hated staying at this place.”

Apr 16, 2008 by Joann from Valley Springs, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The room was wonderful.
• Nothing.

“The Tuscany suite was so nice. We loved it! But in the casino the lights are really bright. It takes getting use to. Best place I have ever stayed. Noticed, when we got there, that it was for nonsmoking. So we upgrade to the Tuscany suite. Wow I am glad!”

Apr 16, 2008 by Dwight from Roseville, CA
Overall Rating: 5
Staff:[1] • Location:[1]

• Restaurants were good.
• The location of where they put me.

“Major construction in progress. Had to walk outside around a large construction area to get to room. Tried to return to main casino area through rear of hotel where my room was located but found all doors locked. Had to walk at least 1/2 mile around hotel down a dark street in bad neighborhood before I could get back in to casino area. Never saw any outside security. Very bad experience. I would have changed hotels if my wife had been with me.”

Apr 16, 2008 by Heinrich from Olathe, KS
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Check in is automated.
• The room decor was stuck in the 70's! Some drawers were broken.

“Great casino. Great dining options. Stayed in one of the older rooms that desperately need a makeover. The decor was stuck in the 70's. Furniture chipped and some of the drawers were broken. Room was big and clean though. Liked the automated check-in kiosk and the Valet parking (semi-automated) was lightning fast!”

Apr 14, 2008 by Suzanne from Chicago
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• Cute decor.
• Paid way too much money for crappy customer service and construction noise.

“We booked a suite in the Tuscany Tower, beautiful room but we needed extra pillows. I hurt my knee skiing & wanted to sleep with it elevated. I called the front desk that transferred me to housekeeping. Then housekeeping transferred me to the Tuscany Tower housekeeping. We come back from dinner almost 3 hours later. No pillows. I call the front desk. I specifically ask for the Tuscany Towers housekeeping. I get transferred to the general housekeeping number again who transfers me to the Tuscany Towers housekeeping. Twenty-five minutes later, still no pillows! I attempted to call their concierge, since supposedly they can get you whatever you need. The line rang, no answer, no voicemail. I called the front desk again & asked to speak to a manager. No manager at the front desk. I explained my frustration. The woman informed me that staff has strict rules that they are not allowed to enter the room without a guest inside & also informed me that I had caught housekeeping at their shift change and she apologized for the delay. She asked me specifically if I would prefer foam or feather pillows. I said to send up feather pillows. She told me "your wish is our command!" About 10 minutes later foam pillows were delivered. I thought it was a hotels job to pay attention to details and keep their customers happy. My boyfriend & I go to bed around 1:00am. Around 7:30am I am awoke by construction noise in the courtyard. The noise is loud enough that neither my boyfriend or I can go back to sleep. My boyfriend gets in the shower & I attempt to bury my head in the pillows and catch a few more minutes of sleep. I hear a knock at the door & housekeeping is attempting to let themselves into my room! If we hadn't have put the swing lock on the door they would have walked right into the room! I showered & we checked out. I asked to speak to a front desk manager. A gentleman came to address my concerns. After explaining the events that led us to checking out early, his reply was "I can give you $25 off your room for the pillow inconvenience." He also told me that the Peppermill has been under construction for over a year & a half and the reservation desk should have explained that to me when I booked the room. I told the desk manager that if I had known about the construction I would have booked a room across the courtyard & been able to sleep in.”

Apr 14, 2008 by Ted from Fallbrook, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The plans for the new upgrade and Tuscan theme.
• The room was old and normal.

“Hotel was nice. I would stay there again. Staff was friendly. Looking forward to the opening of the remodel and pools. The room we stayed was out dated but clean. The beds are not comfortable at all. We did leave our sons stuffed bunny and they did not find it.”

Apr 13, 2008 by Joann P. from Lakeport, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[6] • Location:[8]

• Very pretty if clean.
• Dirty.

“This hotel had a lot of work done but the cleanliness was bad help to get it cleaned up was bad.”

Apr 11, 2008 by Peter from Marietta, GA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[5]

• Nothing.
• Not clean, not luxurious, crowded, smoky.

“Maybe a 2 start property.”

Apr 10, 2008 by Lynden from Sheridan, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Lots of things to do.

“The hotel/casino was clean and the staff friendly and helpful. Odd that they gave us coupons good for the week and not the weekend, when we stayed the weekend.”

Apr 10, 2008 by Mark from Atwater, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[3]

• The Restaurant.
• The Mold in the bathroom, loud noises from adjoining room.

“The motel was going to put us into when we arrived. They were going to put us in a room away from the motel on the back side of the establishment. The bathroom had mold growing in the shower. Would never stay at this motel again.”

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Amenities at Peppermill Hotel and Casino, Reno

AM/FM Alarm Clock Bar/Lounge Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Parking Pool Restaurant Room Service Shops/Commercial Services Television with Cable