Peppermill Hotel and Casino

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User Reviews for Peppermill Hotel and Casino, Reno

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Oct 19, 2009 by Danielle from Shafter,CA
Overall Rating: 10

• Everything it was perfect. I will definitely be staying again.

“It's beautiful.”

Oct 2, 2009 by Ann from Mccook,NE
Overall Rating: 8

• Price.
• Having to pay extra for Internet service.

“Nice place to stay liked the Priceline price.”

Aug 13, 2009 by Norman and Darlene from Medicine Hat,Canada
Overall Rating: 10

• Clean, friendly staff, accommodating to our needs have everything a person needs for a holiday.
• We were on 8th floor, cleaning supply cupboard next door, staff when starting shift sometimes argued and woke us up.

“We give it a rating of 9/10, would go back there again and take our family with us.”

Jul 13, 2009 by Diane from Anderson,CA
Overall Rating: 9

• The fitness center was well equipped with numerous Precor Ellipticals, free weights, and Nautilus machines. The pool area was inviting.
• The only negative I can think of is that the temperature of the pools was too warm for me personally.

“The Peppermill is truly a high quality resort experience. The food we ate the various locations around the resort was excellent, although the prices were a bit higher than we would have had to pay if we had gone off-site. One addition that would be nice is to have a mini-fridge in the rooms, instead of the expensive supposed touch-sensored mini-bar. We did succumb to the convenience of purchasing a can of 100% orange juice which cost $3.75 and tasted horrible. I don't know if it was spoiled or if it is just not a good idea to buy citrus-based juice from an aluminum can. The huge pluses included the pool and work-out areas, the numerous and convenient excellent food choices at the resort, the beautiful decor throughout the hotel public and room areas, the quick and efficient valet parking staff, and man other small touches that add to the overall stay.”

Jun 26, 2009 by Donald from Los Lunas,NM
Overall Rating: 4

• Rooms were well appointed.
• Elevator did not work, had to drag bags up 3 flights of stairs.

“This is a casino hotel. Staff have little interest in whether you are happy.”

Jun 25, 2009 by Kaz from Star,ID
Overall Rating: 9

• The general ambiance was nice and clean.
• Too smoky and locked doors in some public areas.

“In general, a very nice experience. The room could be lit a bit better, especially the bathroom. Casino area was too smoky. A Pina Colada for $9, ridiculous. Very pleasant pool area and the staff in general was very pleasant. We would stay again!”

Jun 25, 2009 by Dan from Martinez,CA
Overall Rating: 9

• Nice looking rooms.
• Smokey casino.

“I was impressed with the room, very nice, just don't touch the snack tray. Someone was smoking in the hallway, and I could smell it. Dishes were left in the hallway a little too long. Other than that, It was really nice. The room was nice and had a great view. Seafood buffet was good, not great, you should do it once though.”

Jun 12, 2009 by Mitch J. from Meridian,ID
Overall Rating: 7

“Placed us in a detached building that had a poorly marked and poorly located elevator. Room was well kept and clean. All staff were rude, impatient and not helpful in the least (except those that were in a tipping position valet, bellhops). Especially bad were the reception people who were shockingly rude.”

Jun 12, 2009 by Tim from Salt Lake City
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Leaving.
• Cold showers, dirty rooms and rude staff.

“Staff has lousy attitude and it will be more comfortable.”

May 12, 2009 by Saleh from Logan,UT
Overall Rating: 1

• Very crowded hotel. Staff
  is rude.
• The parking, staff crowd.

“ When we arrived at the hotel the guy who suppose to take my luggages, left some of them at the car. They are very busy and treat you very fast which could cause problem. What a bad place to stay. The bellman takes 20 minutes to bring your luggages. When I wanted to check out I called the bellman and it took him around 30 minutes to come (not kidding). Also, some people said offensive words to my wife which is really bad thing. I would not recommend staying at this hotel.
”

May 6, 2009 by The Chadd from Carmichael,CA
Overall Rating: 9

• Very nice for the price.
• Watch out for the $7.95/night resort fee.

“Loved hanging out at the Fireside Lounge in the casino area. Sitting by the fountain with a flame shooting out of the center is very romantic with some wine and a lovely lady.”

Apr 30, 2009 by Mark from Redding,CA
Overall Rating: 8

• Convenient covered parking.
• The check-in area was small and cramped would be nice to have it spread out a little more.

“I have always been pleased with the overall value and service of the Peppermill. Very nice rooms for the price and covered parking.”

Apr 29, 2009 by Jana from Draper,UT
Overall Rating: 8

• Very nice pool area.
• That they charged $7 per night extra and $12 for internet per day.

“Overall, it was pretty good. 5 of us got the older rooms, one got a very nice, larger, refurbished room.”

Apr 22, 2009 by Carrie from Bishop,CA
Overall Rating: 10

• Clean, friendly, and centrally located.
• Nothing.

“We reserved two rooms for four of us. They got exactly what we requested. (Non-smoking, two king beds in one room and one king bed in the other and adjacent to each other.) The rooms were extremely quiet from hallway traffic. Beds were pillow-top, very comfortable. Great night sleep. Large flat screen TV in room and smaller flat screen TV in bath/shower area. Would stay again.”

Apr 14, 2009 by Theresa from San Diego,CA
Overall Rating: 6

• The rooms I stayed in were recently remodeled so the rooms looked new.
• Since it was so big, it was difficult to get around because the signs were not easy to find.

“It was a good thing I only stayed one night and had the choice to upgrade my room to something nicer. The standard issue was unsatisfactory. Even the upgraded rooms had thin walls because I was woken up by people laughing in the hallway and people talking in the room next door.”

Apr 13, 2009 by Willie from Fremont,CA
Overall Rating: 3

• Friendly professional staff.
• Room assignment and location.

“Generally nice. Facility with professional staff.”

Apr 9, 2009 by Rich from Carmichael,CA
Overall Rating: 9

• Accommodations were clean and staff was friendly.
• Check-in took more than 30 minutes due to large groups.

“Very nice accommodations, large clean rooms and convenient to local destinations.”

Apr 4, 2009 by Carolyn from Camarillo,CA
Overall Rating: 10

• Superior cleanliness.
• We had to wait quite a while before our room was ready.

“Beautiful hotel. The latest everything. Pleasant and capable employees on the casino floor, in the restaurats and at the front desk.”

Mar 9, 2009 by Gary from Midland,TX
Overall Rating: 10

• Total comfort and luxury under one roof!
• I was totally satisfied and have nothing negative.

“I thoroughly enjoyed my business stay and wish I could have stayed longer. I
will be returning with my family for a relaxing and entertaining time.”

Jan 20, 2009 by Tom from Napa,CA
Overall Rating: 9

• the pool area was amazing, the room was very nice.
• the money I lost there.

“The best hotel/casino in all of reno, hands down. There is no comparison. The Peppermill is like something you would find in Vegas.”

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Amenities at Peppermill Hotel and Casino, Reno

AM/FM Alarm Clock Bar/Lounge Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Parking Pool Restaurant Room Service Shops/Commercial Services Television with Cable

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