Siena Hotel Spa Casino

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User Reviews for Siena Hotel Spa Casino, Reno

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May 16, 2009 by Carlton from Wellington,Austria
Overall Rating: 6

• Clean rooms, friendly staff and chocolate covered strawberries with the turn down service.
• Public areas feature a 1970's carpet soaked in cigarette odor.

“Nice rooms, friendly staff but spoiled by the casino being a smoking environment.”

Mar 24, 2009 by Darlene from Ketchum,ID
Overall Rating: 6

• The bed was very comfortable! Nice sheets.

“For the price the hotel was fine. The poor girl checking us in didn't know a thing and it took forever. The room turned out to be very comfortable.”

Sep 3, 2008 by John from Ceres, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• Hotel staff was friendly. Hotel was not excessively packed for a holiday weekend.
• Room was next to large bank of A/C units outside window. Zero view.

“The price for this 4 star hotel was not worth it. My room was next to a large bank of air conditioner units that served the restaurant below. I had no view except of these air conditioners.”

Aug 23, 2008 by Alison from Highland Park, IL
Overall Rating: 1
Cleanliness:[5] • Staff:[4] • Location:[5]

• Near the river.
• Small room, over priced, no view, by the elevator.

“I was put in a small room by the elevator with a king size bed - even though I was traveling with my 16 year old daughter. It was a small noisy room and not worth the price. We had a roof top view, but they told us it was a mountain view and the wall was covered with a curtain, with one small window.”

Aug 20, 2008 by Janice from Stagecoach, NV
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Quite and away from the hustle and bustle of down town but close enough to walk down town.
• Did not consider it a 5 star hotel.

“Although this hotel was not a 5 star hotel, it was a nice change from the down hotel chains and was still close enough to walk to everything I needed, including the casinos.”

Aug 19, 2008 by Tom M. from Newark, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[7]

• The soap and shampoo was nice.
• Nasty stains every where, rundown condition, staff did not know much.

“I expected much more from the Red Lion Inn as it is a well known chain - the place needs to be refurbished - our ottoman had a huge stain on it, if it where my place I would have dumped it rather than create the negative impression they did by leaving it in the room. Floors were stained - air conditioning had no knobs, no face plate and the cover was hanging off - a dump in my opinion. I have pictures also.”

Aug 19, 2008 by Dan from Daly City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed, big TV, very nice hotel.
• Cannot think of anything.

“Convenient, affordable and fast check in.”

Aug 15, 2008 by Darilynn from Placentia, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• Beautiful room and view, excellent toiletries in bathroom.
• The coffee shop/cafe food was bad. Service was unprofessional.

“Front desk staff was lukewarm. Our room was gorgeous with views of Truckee River and city lights. Luxurious white linens on comfortable bed. Dinner at the cafe was disappointing, salad was not fresh and prawns were spoiled and smelly. Service was bad, too. Drinks were never refilled, and our waiter went home without closing our check. Manager had to be found to get our check, without any apology for our bad food or service. Room service for breakfast was excellent, great service, great food, and ahead of schedule. Casino was clean, dealers were not very friendly. Overall, the room and room service were excellent. Everything else was poor.”

Aug 8, 2008 by Art from Grass Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Really liked the friendly, courteous service.
• There really was nothing we did not like except the bed was too soft - but was fine for my spouse!

“The hotel is in a tremendous location with great downtown access. It is very clean and well run. We liked it and plan on staying there next month when we return.”

Aug 8, 2008 by Bill from Prunedale, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was comfortable, clean and nice.
• The coffee shop food was sub-par.

“The staff was great. It was a nice place to stay on our way to our final destination.”

Aug 7, 2008 by Walter from Martinez, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bathroom was very wide.
• The refrigerator was missing and the window curtain did not provide privacy.

“How to locate the restroom, of the casino, The dining room, how to schedule for the continental breakfast I harshly missed, including, they failed to announce any promotions if I stayed a few more nights. By providing these type of information, the refrigerator missing would had been solved in their question is everything alright in your room and maybe I could had been escorted to my room and demonstrated how to use their lock card to open the door; A little noises during the day their phone number was not emphasized. Else, it was a pleasant and peaceful stay.”

Aug 6, 2008 by Dave from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[3]

• Walking distance to Downtown.
• The old-style air-conditioning.

“Room was perfect except for the old-style air-conditioning units - those seemed very out of place in such a nice room. Close to Downtown and on the river, very nice.”

Jul 25, 2008 by Misty from Fortuna, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was very clean, and quiet compared to other hotels in the area.
• No microwave.

“I would definitely recommend this hotel to anyone; it was beautiful as well as functional, and short walk to Downtown.”

Jul 15, 2008 by Ramsey from Apple Valley, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• The employees in the casino were friendly and provided excellent service.
• The room was a little small.

“My girlfriend and I had a fantastic time at the Siena. The accommodations were good and the general ambiance of the hotel was suited for our July 4th get a way. We had a view of the Truckee River from our room which was terrific. I would love to go back there again within the next year.”

Jun 4, 2008 by Trudy from Grass Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Offering upgrades to a suite - the view of the river.
• The building seems to be in disrepair.

“The staff was fantastic and the dining on the river was incredible. It wasn't a far walk into down town, just about right for an after meal stroll. We had a great time.”

Jun 4, 2008 by Donna from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, good meals, clean.
• Location of hotel room overlooked roof w/noisy generators.

“Ritzy hotel off the beaten path of Downtown Reno. Restaurants overlook the Truckee River, easy access to the River Walk, Century Theater, and other entertainment venues.”

May 30, 2008 by Prakash from Fremont, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• It is good and clean. Parking facility is good.
• It is a little far away from Downtown.

“The hotel had no microwave in room. When I pointed this out to the manager, he point blank refuted and refused to provide me this. I have diet restriction and I had carried home food which I wanted heated before consumption. This disappointed me.”

May 28, 2008 by Rena from Fairfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary water and chocolate covered strawberries.
• 1 of my windows could not close completely, I didn't like the noise from outside.

“Very nice, comfortable bed and pillows.”

May 27, 2008 by Susie from Carmichael, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[6]

• Robes.
• Not a clear lobby, not too classy a clientele.

“Would not pay a dime to go back.”

May 12, 2008 by Deborah from Watsonville, CA
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[8]

• The service was impeccable, free valet parking, turn down service etc.
• Carpets were stained, smell of smoke was everywhere. Their casual dining experience was horrible.

“Nice boutique hotel, wonderful service. The bedding was wonderful, restaurants were not great, the fitness room was small and the pool out of order. The views were great!”

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Amenities at Siena Hotel Spa Casino, Reno

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Golf Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Skiing VIP Rooms/Services

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