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Siena Hotel Spa Casino
One South Lake Street,
Reno, NV
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Average User Rating: 7.5 Cleanliness:[8.0] • Staff:[8.0] • Location:[8.0] Based on 83 user ratings |
Apr 30, 2008 by
Vicki from Renton, WA
Overall Rating: 7
Cleanliness:[9] •
Staff:[5] •
Location:[5]
“Hotel was attractive and room service very friendly and prompt. The cafe food was mediocre. We didn't eat at the upscale restaurant, so no comment. They could install better ventilation for the casino area, way too Smokey. Nice river view from our room. Nice selection of soap, shampoo, etc. Turn down treats as well.”
Apr 29, 2008 by
Jim from Sacramento, CA
Overall Rating: 2
Cleanliness:[9] •
Staff:[7] •
Location:[8]
“Very clean and nice hotel. Liked it very much for the most part but rated it much lower due to the A/C problem that made it difficult to sleep. If that was not a problem I would have given a much higher recommendation. I would have liked more customer service satisfaction with the issue.”
Apr 29, 2008 by
Sandra R. from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] •
Staff:[9] •
Location:[7]
“Nice hotel, friendly staff. It's located in a transitional part of town, but did not seem unsafe.”
Apr 26, 2008 by
Lou from San Francisco, CA
Overall Rating: 8
Cleanliness:[9] •
Staff:[10] •
Location:[6]
“The hotel is a boutique hotel who attempts to cater to the older single and business crowd. With a small casino and a block from the main drag. This hotel provides a safer less active environment for those who feel that the main drag may just be too much for them. The hotel also gives free afternoon snacks and does courtesy calls after check in to insure your room is adequate. In the end it is a 3 star attempting to be a 4 star. The good part is that unlike many 4 stars that nickel and dime you these days it provides many amenities for business users for free Internet and such.”
Apr 16, 2008 by
Jessica from Menlo Park, CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I would recommend this hotel. It is very well kept. I love how friendly the staff was, as soon as we got there to check in the staff member offered to up grade us to a kind size bed/suite it was so pretty. I extremely enjoyed my trip and it's not to far from the silver leg. Or other close casinos. I would definitely stay at this hotel again.”
Apr 9, 2008 by
Ben from Rancho Cordova, CA
Overall Rating: 7
Cleanliness:[8] •
Staff:[7] •
Location:[9]
“Nice hotel, a little off the Reno Strip. The standard queen sized room is way too small for my taste. Hotel was clean and attractive. Casino is small. For the prices they charge, I recommend any other hotel.”
Jan 30, 2008 by
Bryan from Davis, CA
Overall Rating: 6
Cleanliness:[6] •
Staff:[4] •
Location:[4]
“I may try to stay again once they're done remodeling.”
Feb 27, 2007 by
Bill from Sacramento
Overall Rating: 5
Cleanliness:[9] •
Staff:[1] •
Location:[7]
“In January, 2007, we made a reservation for February. Upon checking in at the confirmed date in February, the front desk told us they had no record we had already been charged and were going to charge us again. The burden of proof was placed solely on us. We had to dig in bank statements and produce the visa reference number to show we had already been billed. Their response after that was basically - "oh, we must have thought you were checking in at the end of January and billed you as a no show." They never apologized, nor explained how this error had happened in their system. We have since tried to get an explanation from management - no response.”
Aug 23, 2006 by
Amy from Redding, CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Highly recommended. It was a beautiful room to go along with the beautiful scenery, and very clean casino.”
Aug 9, 2006 by
Judi from Boulder City, NV
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“The Siena is a beautiful boutique hotel, spa & casino in the heart of downtown Reno, NV. Our room faced the Truckee River, which we loved looking at. Lexie's restaurant also overlooks the Truckee; the food, service & ambience is excellent. Siena's location to downtown Reno, NV allows one to walk downtown as well as enjoy the River Walk along the Truckee River to enjoy the river & the scenery. A truly delightful hotel/spa. I loved the spa, it is immaculate, serene with excellent services. Will only stay @ the Siena while visiting Reno.”
Jun 12, 2006 by
Hana from El Cerrito, CA
Overall Rating: 2
Cleanliness:[9] •
Staff:[6] •
Location:[5]
“Rooms are small they didn't have my reservation and they charged more. I booked 2 rooms for $199.98 +tax but they charged $387.36.please correct this mistake.”
Jun 9, 2006 by
Martin from Sacramento, CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[7]
“I enjoyed this hotel very much. I would stay here again if in Reno.”
Jun 3, 2005 by
Patti from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“Hotel was very nice and clean. The staff was friendly and helpful. Had a great view of the river. Told rest of Baseball team about it and hope all of team stays there next year.”
Mar 20, 2005 by
Caroline m. from Ripon
Overall Rating: 8
Cleanliness:[9] •
Staff:[10] •
Location:[7]
“I made reservations after reading other guests comments in comparison to regular hotel ratings. The Siena was given very positive ranking. We were very pleased. The staff was helpful and pleasant although only one of our internet reservations was entered we had no trouble getting a second room. I had also brought the internet printouts of the reservations. Rooms large, clean, very quiet the first night, the room next door on the second was very noisy but a call to the desk brought security immediately and quiet. Walking to major hotels a bit uncomfortable at night but if there are several of you, no problem. It is really over the river and a block from Harrahs. We'd definately do it again. Gets you away a bit from all the action but not too far.”
Dec 2, 2004 by
Keith H. from Laguna Beach
Overall Rating: 8
“Probably the nicest hotel/casino in Reno...keep in mind it is Reno.”
Sep 8, 2004 by
Marianne B. from Vacaville
Overall Rating: 9
“The Siena was a pleasure to stay at and I would definitely stay there again! Rooms were comfy and clean with large bathroom. Wonderful river view! Enjoyed the casino and the Contrada restaurant also.”
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