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User Reviews for Silver Legacy Resort Casino, Reno

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Jun 9, 2009 by Stephen from Fort Worth
Overall Rating: 1
Cleanliness:[1] • Location:[8]

• I survived.
• Bed bugs in room.

“I was awaken by bed bugs around 2:30 am and then placed in another room. The next day when expressing my concerns to hotel management and staff at front desk, I was asked by security to drop the issue or leave the hotel. The hotel sprayed the room and took samples of the bed bugs. I had to through all clothes and suit cases in trash to keep from carrying bugs home. The hotel said they would be in contact with me at a later date. I've heard from them, it's been almost one year.”

May 16, 2009 by Louis from Anderson,CA
Overall Rating: 4

• The shower had good water pressure.
• Horrible bed and pillows, room service brought cold food, carpets looked like they were the originals, and restaurants closed early.

“The general location and nice appearance of the lobby is where the luxury ends. I had room service for dinner the first night and the food arrived cold. Second night went to try the buffet but it was closed by 8:00 pm. Went to the buffet in the other casino that was attached and they gave us 15 minutes to eat. At $18 I was not impressed! The parking structure had tight stalls so if you own a nice vehicular it is best to park on the top and you will also be able to open the doors to be able to get out. Over all experience was very poor!”

May 12, 2009 by Delia from El Dorado Hills,CA
Overall Rating: 9

• Quiet and clean.
• Not enough handicap parkings.

“We like the prices and its a beautiful hotel.”

May 5, 2009 by Kimberly from Austin,TX
Overall Rating: 7

• Hotel/casino theme/decor and restaurants better than surrounding hotels.
• Rooms need to be updated, bed/pillows not comfortable.

“The hotel rooms need to be updated in order for it to be considered the its star level. The staff was friendly, but we had to switch rooms 3 times because of a broken AC unit and loud sounds by the elevator/service areas. We also requested more pillows/towels and waited over 1 hour before they brought them to our room.”

Apr 9, 2009 by Camille from Bozeman,MT
Overall Rating: 8

• It was conveniently located.
• Lots of smoking areas.

“The Silver Legacy is a decent hotel. The rooms are a bit small and not that luxurious. It is conveniently located with free parking. The restaurants are good, although expensive. The hotel is connected to Circus, which is really fun for the kids.”

Mar 31, 2009 by Delia from El Dorado Hills,CA
Overall Rating: 9

• Clean and convenient.
• Hear noises like wind tunnel and people talking and laughing at 4a.m.

“I've stayed here before the rooms are clean and the bed is comfortable, the only thing I forgot was my flat pillow.”

Mar 24, 2009 by Lenore from Vacaville,AR
Overall Rating: 9

• The history and attractions, including their silver mine effect.
• The only non smoking room was a handicapped room with no view.

“I love this hotel. Room was just bad this time around. The carpet really needs to be replaced. The wall paper is peeling off, the comforter was looking pretty used. There was no soap in my room. I had to call housekeeping. It took a while. The rest of the hotel is pretty nice. The house music engineers (for shows that have bands) need to be fired and replaced.”

Jan 29, 2009 by Alfs from Newark,CA
Overall Rating: 8

• Good location
• Too busy to look

“Been here years before. . . Still looks ok but now needs few renovations.”

Jan 28, 2009 by from Punta Gorda,FL
Overall Rating: 5

• Convenient to casinos and restaurants.
• Housekeeping was poor.

“The restaurants were poor on food quality.”

Nov 21, 2008 by Joyce from Stockton,CA
Overall Rating: 10

• Cleanliness and courteous staff.
• Room smelled of smoke.

“Overall a great experience. I would have enjoyed having a coffee pot in the room, but all in all it was a fun weekend.”

Nov 19, 2008 by Russell from Fremont. California
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Easy to get to from the freeway. Food and staff were all very good.
• Probably my own fault but we didn't walk away with their money.

“Silver Legacy was easy to find off of highway 80. The check in area was very upscale. We were a little worried on the day we checked in when we found a fairly long line but to my surprise we were through it within 15 minutes and while in line we were presented with free champagne. We stayed in the Deluxe Spa on the 23rd floor and was very happy with the room. The bathroom itself had double sinks and a walk in shower as big as a room in itself. Ahh, and the room service was splendid. Always had fine food within 30 minutes! All the staff was very helpful and friendly. Silver Legacy is also connected to Circus Circus and El Dorado which made this the place to be. Great Bartenders through out the Legacy. Food was great. Simply put we were impressed.”

Nov 9, 2008 by Christin from Klamath Falls,OR
Overall Rating: 10

• Very pretty and clean.
• No bathrooms in restaurants.

“We went for a army convention and had a great time! Staff was great and rooms were nice. I also enjoyed the salon.”

Nov 5, 2008 by Dawn
Overall Rating: 9

• This hotel was in a great location and was more than I had expected for Reno, NV.

“It was conveniently located between Circus Circus and the El Dorado Hotels. The rooms were as nice as the lobby and other common areas.”

Oct 20, 2008 by Frank
Overall Rating: 8

• Outstanding room-employees were very helpful.
• The food in the buffet was cold, breakfasst and dinner.

“Every thing was eceptionally nice except the food at the breakfast and dinner buffet was cold (not even warm).”

Oct 16, 2008 by Kathryn
Overall Rating: 8

• Location near National Bowling Stadium.
• No food specials associated with room stays.

“The Silver Legacy is situated within walking distance of the National Bowling Center and the Reno Events Center. It has multiple restaurants and a variety of gambling opportunities. The coffee bar in the lobby opens by 6:00 am. Valet parking and self parking are both underground.
”

Sep 13, 2008 by Susan from Cottonwood, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location is great in the heart of Downtown Reno.
• Cannot think of anything.

“I really enjoyed our stay here, wish it could have been longer. We were visiting Reno for the annual Balloon Races. We had to get up at 3:30 am to get ready for the Glow Show at the Balloon Races, the shuttle was to be at our Hotel at 4:15 am. When we went outside and asked where the shuttle was, the valet told us that the bus was full and it left early. This was a city shuttle. When I told the valet that we needed to be at the Balloon Races now, he went and got another valet to get a Hotel shuttle and take us, and the other people that were waiting, over to the location of the Balloon Race. That was above and beyond! Thank you Silver Legacy.”

Sep 12, 2008 by Jesse from Vacaville, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Proximity to Reno strip.
• Additional charges for use of steam room and fitness area. Small pool.

“Good hotel for the price. Pool is a bit small and there was an additional 8.00 charge per person for use of the fitness center and steam room.”

Sep 10, 2008 by Pat from Pleasanton, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• The location was great.
• Check in staff wasn't very friendly.

“This is a downtown Reno luxury hotel. It's easy to park and includes restaurants and casino.”

Sep 8, 2008 by Bonnie from Ukiah, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Lobby was nice and location was good.
• The carpet in room very stained or dirty felt unclean.

“The carpet in our room was very stained or dirty, 2 or 4 glasses were not clean. The rest of the hotel was really nice.”

Sep 3, 2008 by Khris from Lakewood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.

“The Silver Legacy Reno Hotel was great. The staff was very friendly and at tentative to all guest. I would recommend this hotel to anyone who wants to feel special and get great customer service!”

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Amenities at Silver Legacy Resort Casino, Reno

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Skiing Television with Cable

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