Silver Legacy Resort Casino

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User Reviews for Silver Legacy Resort Casino, Reno

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Apr 25, 2008 by Cynthia from Springfield, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Every thing I need was within the hotel. Room service was fast and fresh.
• Couldn't call ahead for valet to bring my car up.

“Clean, quiet, even in the heart of Reno. I am a long time Reno Resident and was home from the east coast on family and personal business. It was everything I needed.”

Apr 24, 2008 by Tsong from Stockton, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Olivia had great customer service.
• No refrigerator and microwave in rooms.

“The parking space are to small, I had too stay in a smoking room when I don't smoke (the room smell like smoke the second I walked in).”

Apr 15, 2008 by Regina from Greatfalls, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• How there was pretty much everything there in the hotel didn't have to drive anywhere.
• Not many restaurants stay open late.

“I loved this hotel my boyfriend and I don't get to spend much alone time together he is in the military and it was just a nice fun time for us. We hope to go back the weekend after next with a whole group of friends.”

Apr 15, 2008 by Sheila from Patterson, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[6]

• it was by other good places.

“No one at the Hotel seemed to care about your stay, and if you could find what was needed, we were given directions to set some where else because there is no buffet or medium style restaurant.”

Apr 8, 2008 by Tami from Tooele, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is beautiful and the restaurants were excellent.
• My bed was uncomfortable.

“The Silver Legacy is an excellent hotel for family and romance. The restaurants are wonderful and the service was beyond spectacular!”

Apr 6, 2008 by Faey from Sacramento, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• Clean and safe, nice view.
• The toilet did not flush well. Very weak flush. Must be the new flush system they inputted.

“The security they had in place is good. I like it a lot compared to most of the other hotels. It was clean and everything was very near and accessible.”

Apr 6, 2008 by Ulyssis from Sydney, OH
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• Convenience of restaurants and other facilities.
• Room was not clean and beds were too hard.

“Rooms were not clean and the beds were very hard for a three star hotel. The hotel is attached to a casino and there were lots of restaurants and stores within walking distance.”

Apr 3, 2008 by Lmmwkw from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean room, nice decor, friendly staff.
• Elevators slow during peak hours.

“We had a room on the 36th floor, great view, very quiet, no cigarette smell. Room was updated, clean, and spacious, with comfortable beds.”

Apr 2, 2008 by Cesar from Antioch, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[5]

• It was local to very thing.
• The rooms.

“The room was awful. We're unable to pick a non-smoking room, type of bed that we would like. We were there a 3:oop.m (check in time) and they we stated that we are not guaranteed a room.”

Mar 30, 2008 by Paula from Gold Hill, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful hotel.
• Had to pay to access the gym and hot tub.

“A beautiful hotel with extremely comfortable accommodations. Friendly staff, fun casino. Connection to the El Dorado and Circus made the activities/dining 3 times the fun.”

Mar 26, 2008 by David from Lynnwood, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and nice.
• Rooms around our room were load.

“Was good but there was a lot of noise.”

Mar 26, 2008 by Bobbi from Sacramento, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[5]

• Gambling.
• Rude staff. Tried to give us smoking room. Terrible room.

“We were treated very rudely by check in woman. We booked a king no smoking room. She tried to give us a queen smoking room. When I protested over and over about smoking room she gave us a handicap room (king/no smoke) directly behind the elevator. My parents were with us and had booked their room also. Miraculously, immediately after us, they received the room they had requested. We did not realize the noise in the room until late that night when we came up to room to sleep. Called the front desk to complain, but they said they could do nothing about it at that hour (11 pm). We did not get any sleep because of the grinding of the elevator all night long. Will never stay at the Silver Legacy again.”

Mar 24, 2008 by Stacey from San Lenandro, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Conveniently located on the Reno strip.
• No free Wi-Fi wireless for business travelers.

“I went to Reno on a leisure trip, combined with getting some business done. The hotel is nice and clean, rooms were nicely furnished. The hotel seems to nickel and dime you though to make up for the low cost of the room. For example, I needed wireless internet so I could get some work done as well, but had to pay $9.99 per day for the service. We also had a $3 per day for a "resort fee", supposedly to cover parking for both rooms - but parking is free anyway so I didn't see the point. The other negative was the hotel gym was $8 per day per person to use, so we found ourselves driving several miles away to use a 24 hour Fitness - lucky we have an all club membership. The hotel itself is very clean and nice, but don't expect any fluff of a true "resort" unless you pay for it.”

Mar 23, 2008 by Judy from Tracy, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was close to concert venue, beautiful lobby.
• The room did not meet expectations the lobby set.

“I could very well be that I got what I paid for. However, I have stayed in hotels with beds that I wanted to take home with me. Stays in hotels are a rarity for me, and I wanted my room to be more luxurious. It was not far removed from a Motel 6, where I would have paid less. I was in Reno to attend a Silver Legacy concert, which was itself such a disappointing experience that I cannot look back on an "adventure" for my daughter's 18th birthday with fondness. Especially as we drove from the Central Valley of California, and through snow, to get there.”

Mar 23, 2008 by Charles from Modesto, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[6]

• I really enjoyed the Sunday brunch at the restaurant d/s.
• Not enough towels in the bathroom.

“Only stayed one night. But won lots of money enjoyed my stay great dinner at the oyster bar.”

Mar 22, 2008 by Stephen from Ceres, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice room. Bed very hard, Hard pillows. It was clean and well appointed
• Hard bed. Hard pillows.

“My travel expectations were met. Friendly staff. Will probably upgrade to a small suite.”

Mar 21, 2008 by Dave from Carmel, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Buffet was Excellent. Convenient location to downtown.
• Parking was a hassle, Too much smoking near Casino.

“Good value for accommodations. Mattresses need replacement.”

Mar 20, 2008 by Leland from Petaluma, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient location and I won the poker tournament.
• Everything was good.

“I had an enjoyable experience at this hotel and look forward to staying at the Silver Legacy again.”

Mar 14, 2008 by Jaimi from Kalispell, MT
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Not Much of anything.
• The customer service.

“My key didnt work in the room so they moved me to a different room?? (Not sure why) my key didnt work in the new room either. I had to go down to get a new key 8 times (I counted) while I was there. As soon as I got settled in my room I went downstairs to grab a beer to take back to the room. I was there on business. While I was doing that I got a Visa card stolen and $100 in cash. I did all the steps you do when your room gets broken into, filled out a report. The person who came in my room left a water bottle in there which was told to security. It has been two in half weeks and I have heard nothing from the hotel. I have called I have e-mailed with no response. The day I left I went to guest relations manager's office and told him what happened he said he needed to look at the report I filled out and he would get back to me. I havent heard back from him. I called him because he called me while I was out about a week after it happened but when I called him back he had no idea who I was. I had to tell him again what happened and he said he would get back to me, again by Friday. Still havent heard anything! The worst customer service on the planet. My family and friends go to Reno every year to attend Street Vibrations. There are about 200 of us. There are about 150 of us that always stayed at Silver Legacy. We will be staying somewhere else from now on. I know that doesnt put a dent in there profit but its 150 people who will not step foot in any of the hotels that are with Silver Legacy! It really is a shame!”

Mar 6, 2008 by Diane from Ramona, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall parking was very accessible and entrance to hotel was welcoming.
• Wished the pool was in service.

“I enjoyed this attractive and friendly hotel. I had my granddaughter and she loved it.”

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Amenities at Silver Legacy Resort Casino, Reno

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Skiing Television with Cable