Sands Regency Hotel and Casino

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User Reviews for Sands Regency Hotel and Casino, Reno

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Jun 5, 2008 by Allison/Chuck from Magalia, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Absolutely nothing.
• Everything.

“Rooms were filthy with some kind of nasty stains on the bed and floors. Sheets did not fit the bed. Bed was the worst one we ever slept on with springs hitting us on places we didn't even know we had. No water pressure in shower at all - and where's the coffee? Worst hotel ever! I wouldn't let my dog stay there! Refund - Please.”

Jun 2, 2008 by Tom from Franklin Square, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location was good, staff was very friendly and helpful.
• Basketball tournament the weekend I stayed, young teens, loud and rowdy on my floor and next door.

“For the price, no complaints. Staff friendly including bartenders, few card dealers were fun to play with others seemed annoyed. Buffet well worth it. Will stay again. I've stayed at other location in Atlantic city.”

May 28, 2008 by Sidney from Oakland, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location, good view and friendly hotel staff.
• Small cover parking space, small bed and not very comfortable pillow.

“It is a good value hotel in a Downtown location if you don't want to spend too much.”

May 28, 2008 by Kevin from Mckenna, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[2] • Location:[6]

• It was close to the strip.
• There food was terrible.

“Buffet was the size of a 10 by 10 room and there steak was like trying to eat boot leather. We asked for 2 more pillows, they said no you can only have one pillow, hotel just was not what I was expecting and I will never stay there again.”

May 21, 2008 by Melody from Las Vegas, NV
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[10]

• The rooms were spacious and clean.
• The hotel itself was kind of dump, with low ceilings.

“The room itself was fine, but the casino is kind of run down. When I found out we were staying at the Sands, I thought it would be quite glamorous, but au contraire! The hotel was smoky, had low ceilings. But it was in a central location so we overlooked it.”

May 20, 2008 by Carol from Costa Mesa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient.
• No refrigerator.

“This hotel was perfect for our needs.”

May 15, 2008 by Nancy from Salt Lake City, UT
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Spacious room, no noise from other guests.
• Smokers, casino.

“Being right in the Downtown area of Reno it was hard to find. Having to walk through the smoky casino to get to the hotel front desk puts a bad impression in your mind before you see much of the hotel. The room was very large and spacious and comfortable. For the price it was an okay place to stay.”

May 11, 2008 by John from Fallbrook, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[1]

• Nothing.
• Dirty, crack addicts walking out of hotel. Did not feel safe at all.

“This hotel would only be good if you were down on your luck and needed a place to stay.”

May 9, 2008 by Brittany from Hollister, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room was bright and big, I love the colors and the size of the room.
• The pillows were a little hard, next time I will know to bring my own

“It was a nice hotel, not right on the strip of everything but not a long walk, its nice distance. I loved the view it was a great hotel, the hallways were a little short so if youre tall might not be the best choice. But all in all it was a very nice hotel.”

Apr 30, 2008 by Gurvinder from San Jose, CA
Overall Rating: 5
Cleanliness:[2] • Staff:[4] • Location:[8]

• Only the location and the casino.
• Almost everything.

“Had to wait almost 45 mins for registration itself. In spite of requesting for a queen-size double bed, we were given twin beds. Since the hotel was paid for, we couldnt even cancel. The casino is open 24 hours but the restaurant closes much too early. The "meals diner" was a good place but I am fed up of diners like a decent meal sometimes. No bell boy, no room service, inadequate housekeeping, missing staff. As an Indian I have high tolerance for these kinds of things hotels in India are far better.”

Apr 30, 2008 by Diana from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, clean bathroom, clean sheets.
• Hard beds.

“Rooms are nice and roomy, beds were a bit hard on the back, but sheets were clean, and so was the bathroom. Towels were not dinghy but nice and white. Price was reasonable for a Saturday night, Casino was nice. Meals, dinner was good and a lot cheaper than San Francisco meals.”

Apr 24, 2008 by Lisa from San Jose, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[8]

• The shower was remolded and fantastic.
• Poor customer service. Housekeeping beating on the door at 8 AM repeatedly!

“Upon checking in I was told that they had booked me for 4 rooms. My reservation was 2 rooms. They asked for my ID and told me they needed my reservation number which I had forgotten to bring. I called home and had my daughter give me the numbers since they were on the table. Then the next morning, I brought a customer service issue to the front desk and asked to speak to a manager. (Housekeeping had beat on my door 7 separate times beginning at 8 AM) Manager did not apologize and said housekeeping was just doing their job. I insisted to be shown where a warning is posted for the customers saying housekeeping would begin beating on doors all the way down the hall at 8am daily. He couldn't and said for me to have a nice day. This is unacceptable!”

Apr 9, 2008 by Alexandra from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Was a nice place to stay. Spacious rooms!
• Someone was smoking in non-smoking section.

“It was a good place to stay. I liked the space, and the hotel room was pretty clean. View could have been better. Overall it was well worth.”

Mar 25, 2008 by Mary from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Great rates. Spacious and clean room.
• Decor is dated,needs updating and it would be terrific.

“My husband works in the casino business - so we have visited many hotel/casinos over the years. The Sands was above average. Great rates. Spacious rooms and very clean. Friendly staff. Good food. With a bit of a contemporary "facelift" this hotel would be terrific. I will stay here again!”

Mar 21, 2008 by Marc from Norfolk, MA
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[8]

• In-expensive.
• All public areas are seedy and low brow.

“Good rooms, low prices.”

Mar 10, 2008 by Nancy from St. Louis, MO
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Price was right.
• Do not stay in the main tower. Their ventilation system stinks and our room smelled like the smoky casino.

“Food is awful for room service/Mel's diner. Mattress in the main building was harder than a rock and kept shocking me. The mattress in the "new" tower was much better. Would only recommend for an inexpensive stay and only in the tower over the roulette area.”

Feb 20, 2008 by Mike from El Cajon, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[8]

• The casino in the lobby, and garage parking.
• My bath tub was clogged upon arrival.

“The hotel is ok if you are a senior citizen. Average age is approx 60. It is too colorful for the average traveler.”

Feb 19, 2008 by Bernadette from Helena, MT
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[4]

• The rooms were generous and clean - room service was good.
• The shower handle was loose, wall outlets were not too handy.

“I was surprised at how nice the room and hotel in general were. I would definitely recommend this hotel for people who don't need all of the frills of a 4 star hotel, just a comfortable place to sleep and keep your things safe.”

Jan 3, 2008 by Jude from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Within walking distance to main street Reno and all the big casinos.
• Old, in need of renovation.

“It was OK. It won't be my first preference but I would stay again.”

Dec 31, 2007 by Weili from Pleasanton, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing liked.
• Smoking in the registration, small space in the lobby, slow elevator, ignore request.

“Smoking everywhere, small space, slow elevator, asked to call to request queen bed but ignore it at the registration. I will not use the hotel or recommend it in the future.”

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Amenities at Sands Regency Hotel and Casino, Reno

24 Hour Front Desk 6am-11pm; complimentary hotel shuttle to/from airport. Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking

Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable